Jones Bootmaker Reviews 

Delivered on time, the quality is great and the it fits well 👍

Very pleased with my chocolate brown chelsea boots by Jones. Purchased with 20% off at the shop in Bath. The staff were so helpful. Thanks x

Very excited to receive these boots - I saw them instore in Bath, and loved them immediately. An online search showed they were already very low in stock in my size, so I ordered and was notified they’d be dispatched from a store as they were out of stock in the warehouse. This inevitably led to a delay in delivery, but they arrived in due course. I love them. They are chunky, solid, well built and constructed of what seems to be good quality leather. Time will tell, but so far, so good…

Great shoes but unfortunately too small.

Delivered on time and a beautiful pair of brown croc heels!

The sales asistant who served was incredibly helpful in finding shoes that fit both my wife and I
We both have very wide feet and have struggeled to find shoes that fit, other than by going up one orvtwo sizes. The assistant dealt up a pair of extra wide that fitted me perfectly and comfortably, and then did the same for my wife. We are now back in our origonal sizes with the Jones Wide Fit shoes and we're both more than grateful to the assistant in the Horsham shop who went well beyond the call of duty. We are both grateful.

Helpful assistant. I tried on two styles in 2 different sizes, 4 pairs in total and chose the most comfortable. As the pair I was originally wearing needed replacing I decided to wear the new ones out of the store and the assistant kindly offered to dispose of my old ones.

I am extremely disappointed with my experience with Jones Bootmaker.

I purchased three pairs of Gabor boots across two separate orders, spending over £300 in total. Unfortunately, the boots were too tight, so I had to return them.

My first return was posted on 14 October and received by the company on 18 October. I was repeatedly assured that my refund would be received by 28 October. However, as of 29 October, I have still not received my money.

What makes this experience particularly frustrating is the customer service. I have sent numerous emails, provided proof of postage and explained the situation several times, only to receive repetitive, generic responses telling me to wait another 14 days.

Eventually, I discovered that there was confusion between my two orders, despite having supplied the relevant information.

My second return, containing two more pairs of boots, is still on its way back to the company.

I regularly shop online with other retailers and have never experienced such an unnecessarily complicated and stressful refund process.

Customers should not have to chase a company repeatedly to recover their own money, especially when the retailer has already confirmed receipt of the returned goods.

I expected much better from Jones Bootmaker.

Very disappointing experience. I hope the company takes this complaint seriously and resolves my outstanding refunds promptly.

After reading other customers' reviews on Trustpilot, I can see that I am clearly not the only person experiencing difficulties with refunds from Jones Bootmaker. It is very concerning to see so many similar complaints.

I find this completely unacceptable. Customers should not have to fight to get their own money back after returning products.

If my refund is not processed promptly, I will contact my credit card provider, HSBC, to raise a formal payment dispute and request assistance in recovering my money.

I certainly would not recommend shopping with a company that makes the refund process so unnecessarily stressful and frustrating.
Leanne, you just emailed me saying that my first refund was issued. I want to ask you , why i haven't received my money at the right time according to your policy? Why i have to spend a lot of time and energy to write emails to get my money?
I trusted you, but you don't deserve your customers trust ! Shame !

Mike in the Bluewater store was very very helpful and knowledgeable. He provided excellent advice and service and nothing was too much trouble. Thank you Mike

I received a great deal of assistance from the lady in the shop on High Holborn. She went out of her way to find the right style and fit. An exemplary member of staff

I'm am very happy with my order arrived very quickly

Disliked the blatant upselling. Love the product

Nice smart store, helpful shop assistant, he helped me to choose some boots, was kind and patient and didn't make me feel rushed.

Great staff in Harrogate store and lovely products.

Kept informed re delivery and excellent quality shoes as always

Ordered online without any problems.
Product came on time and I’m very happy.

The manager was excellent, helpful and friendly and greeted everyone coming in. The girl who served me was excellent. Very helpful and nothing too much trouble.

Great service, thank you.

I ordered boots they took over 2 weeks to arrive and were too big. I have now actually ordered two more pairs and it's been over a week and neither have been delivered and there is no sign they will be soon. Given that you pay for delivery and returns, this service is unacceptable, it has put me off ordering from Jones in the future.