I have already written a 5 star review for Jorvik Showrooms. I am writing this review with reference to their after sales service. I recently purchased a Jorvik mountain trike. There was an issue with... See more
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I have been an active walker all my life After suddenly being diagnosed with rheumatoid arthritis I was looking for a vehicle that could get me out and about I went along to the Jorvik showroom i... See more
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The staff we spoke to were very friendly, approachable and gave great advice and information. Some confusion re stock and availability dates, but handled in a friendly manner. Think my choice of co... See more
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After long considering purchasing a tricycle but never quite making it to the York showroom, I was very pleased to discover the new Chester branch. Booking was straightforward, and we were warmly gree... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Have been using an Elite e e20 Jorvik…
Have been using an Elite e e20 Jorvik tricycle for several months and what i immediately did not take to was the width of the rear. For weaving around obstacles (as i ride on pavement as well as on road),with its' width there would be restrictions in what i could by pass. Yes, the basket is of adequate depth and width but a less wider rear would also help the trike look better. Once i had started riding and used PAS 1, the force was of a spurting forward - not gentle and gradual power but sudden, after maybe a 1/4 turn of the pedal, which i was not prepared for but fortuneately i rode it cautiously and with awareness.
These are the only areas relevant to point out regarding first impressions of this trike.
There are other factors of the trike that i have written to Jorvik about, but for a review, the latter point should be helpful.
May 12, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to provide such detailed feedback regarding your experience with the Elite EE20 tricycle.
We appreciate your comments regarding the rear width of the trike and understand how this may affect manoeuvrability in certain riding environments, particularly when navigating around obstacles or using both pavements and roads. Your observations regarding the overall appearance and practicality of the rear design are also noted.
We also appreciate your feedback concerning the pedal assist system. We understand that the initial power engagement can feel more immediate than expected for some riders, particularly when first becoming accustomed to the trike. Rider confidence and comfort are extremely important to us, and we are pleased to hear that you approached your early rides cautiously and safely.
Customer feedback such as yours is valuable to us as it helps provide insight into real-world rider experiences and areas customers feel could be improved.
Thank you again for sharing your honest review and for choosing Jorvik.
Very friendly and helpful staff
Very friendly and helpful staff. Terry went through the range of tricycles with me and helped me try the Rida X which was my ultimate choice. I was trrilled with my choice of tricycle, and eagerly await delivery
May 12, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you very much for your lovely feedback.
We are delighted to hear that you had such a positive experience with our team and that Terry was able to help guide you through the range of tricycles and assist you in choosing the Rida X.
It is wonderful to know that you are thrilled with your choice, and we are just as excited for you to receive your new tricycle. We are sure you will enjoy many happy rides ahead.
Your kind comments will be passed on to Terry and the rest of the team.
Thank you again for choosing Jorvik Tricycles.
Personal service above all
Personal service above all, from the people actually doing the job, sounds much better than having it done at home by an independent 'agent', and making the double journey, to bring and collect the etrike, worthwhile.
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback — we really appreciate it.
We completely agree that having the work carried out by the people who actually build and prepare the trikes makes for a much more personal experience. It also gives us the opportunity to ensure everything is set up correctly and tailored to you before you head home.
We’re very pleased to hear that you felt the journey was worthwhile, and we hope you continue to enjoy every ride on your eTrike.
Had a very good experience with Jake at…
Had a very good experience with Jake at the Southampton premises. He was very well informed and helpful. Heshowed real ampathy with our circumstances and gave great advice. Well Done Jake
April 30, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your kind feedback.
We’re delighted to hear that you had such a positive experience with Jake at our Southampton premises. He always strives to provide helpful, knowledgeable support, so it’s wonderful to hear that his advice and understanding made such a difference to you.
I’ll be sure to pass your lovely comments on to him — he’ll really appreciate them.
Thank you again for taking the time to share your experience.
Kind regards,
I am very happy with my trike
I am very happy with my trike. It did take 3mths to arrive and then I had to wait a further 3 days for the rom pedals to be able to ride it which could have been delivered at any point within the last 3mths. Felt email communication was a bit slow with generally having to wait for 2-3 days for a reply and chasing up emails.
However like I said the trike is great and the help James gave us with videos and calls to help with setting up the pedals etc was first class. Absolutely loved my first ride if not a tad scary, she goes fast!!
Build quality is fantastic, shes very sturdy.
Ps her name is Helga
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely feedback.
We’re delighted to hear that you’re very happy with your trike and that you enjoyed your first ride — even if it was a little scary! They certainly can pick up some speed. We also absolutely love the name Helga!
I do sincerely apologise for the delays you experienced, both with the delivery timeframe and the ROM pedals, as well as the slower email communication. Your comments are appreciated and will be taken on board so we can continue improving our service.
I’m very pleased to hear that James was able to support you with the setup and provide helpful videos and calls along the way. I’ll be sure to pass your kind words on to him.
Thank you again for your patience and support. We wish you many happy miles with Helga!
James was so helpful using his own…
James was so helpful using his own mobile to help me connect my front light to my JMT11
I thank you so much
Kind regards Geoffrey Barham
May 1, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou ill pass your feedback on .:)
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind words! We're delighted to hear you're so pleased with your trike. Sam will be thrilled to know he was able to help make the experience a positive one. Wishing you many happy miles ahead!
Team Jorvik
Reply from Jorvik Tricycles of York Ltd
Thankyou for such a lovely review .
Having arrived at the Jorvik…
Having arrived at the Jorvik Southampton showroom apprehensive about whether I could control an electric trike and not be a danger on the roads, I was reassured by Terry who gave calm and helpful advice and got me riding. He has great experience of all things bike and cyclist and was able to work out which trike would suit me best. They have an impressive range of e-trikes there to try out on a well setup safe indoor track, so it’s perfect for getting that absolutely vital opportunity to ‘try before you buy’ - and quite fun too. Thank you Terry.
May 7, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review.
We completely understand how daunting trying an electric trike for the first time can feel, so we’re delighted to hear that Terry helped put you at ease and gave you the confidence to get riding safely. His knowledge, patience and passion for helping customers find the right trike really do make a huge difference.
We’re also pleased you enjoyed the opportunity to try a range of e-trikes on our indoor test track — we truly believe that being able to “try before you buy” is one of the most important parts of choosing the right tricycle.
Thank you again for taking the time to share your experience and we hope you enjoy many happy miles on your trike.
Best wishes,
The Jorvik Team
Outstanding service
Outstanding service. Knowledgeable staff and super helpful. Placed an order on a Saturday afternoon and my tricycle arrived the following Thursday. Amazing.
Extremely well packed in a very strong box attached to a wooden pallet. Delivery drivers very careful and placed it in my front garden. Unboxed and assembled in less than and hour! Thank you to the team at Jorvik Tricycles for making the whole experience so pleasurable.
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your wonderful review. We’re delighted to hear your tricycle arrived quickly, safely packed, and was easy to assemble. It’s great to know our team helped make the whole experience so pleasurable. We really appreciate your kind words and hope you enjoy many happy rides on your Jorvik tricycle.
Team Jorvik
Thank you everyone at jorvik including…
Thank you everyone at jorvik including Sam and the kind man who called me to help sort my front light out,
May 6, 2026
Reply from Jorvik Tricycles of York Ltd
Thankyou I will pass your lovely feedback to Sam
Drakka II
I went to to try out a drakka 2 at southampton show room had a great time, staff were very helpful before i left i bought one.
May 5, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your fantastic review! We're delighted to hear you had such a great experience at our Southampton showroom. It’s great to know the team were helpful and that you enjoyed the Drakka II so much you decided to take one home. We really appreciate your support and hope you have many amazing adventures with it!
Very good staff when Gary tried the freedom…
The staff when Gary tried the freedom were very good payments got a bit mixed up and delivery time could be more detailed ie you will have it in thee days and not the date it leaves jorvok
We are very pleased with the trike
April 27, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback—we really appreciate you taking the time to share your experience.
We’re delighted to hear that our staff looked after Gary well when he came to try the Freedom trike, and that you’re pleased with the trike overall—that’s great to hear.
We’re sorry for the confusion around the payments and appreciate your suggestion regarding delivery updates. Clearer communication on delivery timing is something we’re always working to improve, so your feedback is genuinely helpful.
If there’s anything further we can do for you, please don’t hesitate to get in touch. Wishing you many happy miles on your trike!
Problem sorted very quickly
Quick and easy understanding of the issue via face to face WhatsApp chat and the spares to rectify immediately sent and, to my surprise, discounted..
April 24, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback!
We’re really pleased we could get the issue sorted quickly for you and that the WhatsApp video chat made things easy to diagnose. It’s great to hear the replacement parts arrived promptly—and we’re glad the discount was a nice surprise too.
If you need anything else, we’re always here to help. Enjoy your rides!
Thank you for helping me
Thank you for helping me
Thanks to Emma we managed to purchase part replacement to fix bike after someone stole battery and damaged our trike
April 22, 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your review—we’re really glad we could help.
We’re sorry to hear about the theft and damage to your trike, that must have been very frustrating. It’s great to hear that Emma was able to support you in getting the right replacement parts sorted quickly.
If you need anything further, please don’t hesitate to reach out. We hope you’re back up and riding smoothly again soon.
Big thanks to Evie
Big thanks to Evie,
She managed to arrange a replacement battery to get out to us down in Leicester for the next day, when we called them mid afternoon
April 28, 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for your great feedback!
We’re so pleased Evie was able to step in and arrange a replacement battery for next-day delivery—especially after your mid-afternoon call. We know how important it is to get you back up and running quickly.
We’ll be sure to pass your thanks on to her. If you need anything else, we’re always here to help!
I travelled for 3 hours from sevenoaks…
I travelled for 3 hours from sevenoaks to test ride the trike and was offered tea or coffee as soon as I arrived. I was shown how to use the trike by a very patient man [unfortunately didn't take his name]
I then rode the trike several times around the test track. Everything was explained to me very clearly.
I received the trike within 8 days and have been out on it for the first time today. A little scary at first - but soon got used to it. Looking forward to lots of adventures.
April 24, 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you for taking the time to share your experience with us.
We’re so pleased to hear that you made the journey from Sevenoaks and felt welcomed on arrival. It’s great to know the team took the time to guide you through everything and that you were able to get comfortable with the trike on the test track.
We’re also glad your trike arrived promptly and that you’ve already been out on your first ride. It’s completely normal for it to feel a little unfamiliar at first, but it sounds like you’ve quickly found your confidence.
Wishing you many enjoyable rides and adventures ahead! If you ever need any help or support, please don’t hesitate to get in touch.
Kind regards,
Roy Kennedy
After having been unwell for 6 years with balance issues and unable to walk any distance
I seen an averted for a E trike and being a cyclist over the years I bought one with 2 batteries so I started using it on the towpath untill I got used to it.I nowadays go cycling with my club mates and cover 50 miles at the weekends they are a brilliant bike
April 21, 2026
Reply from Jorvik Tricycles of York Ltd
Hello,
Thank you so much for sharing your experience with us.
It’s fantastic to hear how the e-trike has helped you get back to cycling after such a long period of difficulty. Going from balance issues to riding regularly—and even covering 50 miles with your club—is genuinely inspiring.
We’re really pleased the trike has made such a positive difference for you, and we hope you continue to enjoy many more miles on it.
If you ever need any support or have any questions, please don’t hesitate to get in touch.
Kind regards,
Reply from Jorvik Tricycles of York Ltd
Thankyou :)
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind feedback—we really appreciate it. We're pleased to hear you found Jorvik timely and informative to work with, and we look forward to doing business with you again.
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