JOSEPH Reviews 

Fabulous customer service from Jess who answered my queries on several occasions before I purchased and was happy to advise me on the suitability of the item I was purchasing. I have recently rediscovered Joseph and the lovely items in store and this experience has been extensively enhanced by Jess's service. She provided exemplary service and has added to my positive perception of the brand. I will definitely be shopping again safe in the knowledge that if I have an online query, Jess will look after me.

I ordered a top almost a month ago ( order 0434984). When it finally arrived 12 (!) days later it looked completely different to the website, so I returned it the same day. The return arrived at Joseph‘s warehouse on 4.12.24. Since than I have not heard anything. An e-mail several days ago was left unanswered. I am afraid I have to contact paypal if the refund is not processed by end of the week….

Amazing, I love visiting the store

I’m still waiting for my refund… They promise it will take 2 weeks for a refund outside EU.
They still claim my parcel is in Belgium.. How come?? I returned the parcel from Luxemburg…
I will never shop on their web page again!!
In the next step I will contact Pay Pal for help!

Appalling customer service. I went to the Joseph Marylebone store in London to get help on a sheep skin coat’s collar that got discoloured. I was greeted by a young female sales agent who just fobbed me off. Unprofessional attitude and very disappointing when you spend £1800 on a coat. Never again.

Appalling customer service. I ordered 3 items which were on sale but didn’t arrive. I waited 2 weeks and was repeatedly told by customer care that there was a delay because they had recently changed warehouse but my order was due to be delivered. In fact my order was cancelled even though 2 of the items were still showing as available on line. I expected better from a high end brand but was sadly disappointed.

Product didn't suit, retuned via DHL and delivered to Jospeh's Belgian warehouse next day. Over two weeks later, no sign of a refund. I contacted their UK Customer Service to be told that the return was in transit from their warehouse in Belgium to the UK and that they would initiate the refund when they received it. Joseph's internal logistics ar none of my business. Terrible Customer service. Will not buy online from them again.

Generous shipping policy, with even free return. Unfortunately they did not exchange the item (I ordered the wrong size), but I am happy accepting the small nuisance of a new order.

I am a big fan of Joseph for years now. Had to send an item back due to size, really quick and helpful customer service and as I was worried the size I need would be sold out the team checked, ordered the item to the head office, held it for me and then called me to arrange shipping. By far!!!! the best customer service ever and this has been repeatedly the case when I had questions. Thank you to the whole team!

I am deeply disappointed with the customer service and product quality provided by Joseph UK. Approximately a year ago, I purchased a pair of shoes from your company for 500 euros, expecting a high standard of craftsmanship and durability. However, I have encountered a significant issue that Joseph UK refuses to acknowledge.

The shoes have developed noticeable discolorations on the leather, which, according to Joseph UK, are attributed to natural wear and tear over time. They have dismissed my concerns by stating that such discolorations are normal and that no other customers have complained about similar issues. This response is both dismissive and unacceptable, especially considering the premium price I paid for these shoes.

Furthermore, attempting to remove the discolorations through cleaning has proven futile, exacerbating my frustration with the situation. The lack of accountability and the refusal to address a clearly defective product have left me feeling incredibly dissatisfied and disrespected as a customer.

In conclusion, I find Joseph UK’s handling of this matter to be utterly unreasonable and disrespectful. For a brand that prides itself on quality and customer satisfaction, this experience has been nothing short of disappointing. I hope my feedback prompts Joseph UK to reconsider its stance on customer complaints and strive for better product integrity and support in the future.

Very good quality of the products but very bad delivery service to Cyprus. It took me two weeks go receive my order.

The customer service is very friendly and helpful.
Thank you

Good quality, quite a varied range of colors and models. And very generous sales! Ordered online and it came fast, and the return was easy as well. All shop assistants in the physical stores are delightful, and Jess from the online Customer Service was amazing in helping me with a product that wasn’t quite up to par!

Very good service, friendly, quick and efficient.

Absolutely awesome and efficient. And so very clear and articulate on the refund process. Thanks

Excellent customer service!
Jess responded very fast! Thanks a lot for the assistance and the discount code!

Good quality clothes with great customer service and a very prompt response.

Great clothes and great service sent a question answered and actioned within 30 minutes fabulous customer engagement!