Very good after sale customer service. I really appreciated the team following up with me after my purchase to get my feedback. They were courteous, professional and attentive.
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See what reviewers are saying
When I tried to return some items I bought online, the system wasn’t working, and the website indicated that I should send an email. I sent it twice, with all the order and item details. After a week... See more
Quite a few purchases now and never been disappointed, Quality is great also sizing consistent. Reductions are genuine. Customer service excellent. Delivery good which can be an issue in my area, Wh... See more
Company replied
I discovered this shop in Marylebone on Saturday 😱 omg the quality and designs are outstanding. Really on trend but more unique than the high street. The in store assistants are absolute darlings... See more
Company details
Written by the company
Independent London-based label, Jovonna London, offers a transitional wardrobe where classic silhouettes meet modern tailoring and embellishment. Consistently inspired by London’s unique fashion scene, Creative Director, Jojo, fuses a modern and feminine approach to style and design.
Contact info
Portobello Road 251, W11 1LT, London, United Kingdom
- customerservice@jovonnalondon.com
- www.jovonnalondon.com
4.3
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Easy website to use love the clothes…
Easy website to use love the clothes and can’t wait to try them on
August 10, 2023
Unprompted review
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Shocking delivery
Ordered a dress on the 3rd using next day delivery and we are now on the 7th nowhere to be seen! The delivery service is shocking! I haven't had an update or explanation as to where it is or when I will be getting it #5257723379960
August 7, 2023
Unprompted review
Reply from Jovonna London
Dear Stacy,
We understand that the delay in receiving your order has been frustrating, and we apologize for any inconvenience caused. Our goal is to always provide the best possible service to our customers, and we regret that we fell short of your expectations this time.
We take our delivery commitments seriously, but unfortunately, the delivery delay due to external factors by DPD affected your parcel's delivery. We informed you of this issue via email at the time. We appreciate your understanding and patience during this time.
We are happy to inform you that DPD delivered your parcel on August 8th, and we hope you are pleased with your purchase. We have refunded your shipping fee of £5.50 to show our appreciation for your patience.
We value your feedback, and if you require additional assistance, please do not hesitate to contact us.
Sincerely,
Jovonna London Team xx
Absolutely stunning pieces so elegant…
Absolutely stunning pieces so elegant and beautiful.Very well made and brilliant customer service.
Thanks again,
Halimah
July 5, 2023
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Easy and intuitive website.
July 30, 2023
Unprompted review
Easy to shop and has xxs size which is…
Easy to shop and has xxs size which is perfect for petite. Also free next day delivery which is why I love!
#5254006997240
July 30, 2023
Unprompted review
Jovonna dress fior a wedding
My dress from Jovonna was fir a wedding, I had so many compliments about it. It fitted perfectly and the fabric was beautiful. Will be buying from them again. #5240118378744
July 22, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Deborah for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
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Great site and super stylish clothing
July 23, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Collette for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Love Jovonna London #5247316328696
Love Jovonna London! Everytime I wanted to update my closet, I think about Jovonna London. Never goes wrong. For all clothes I have got from Jovonna London, I keep wearing it. Not just few time wearing, and leave it at the corner. #5247316328696
July 23, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Jen for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Lovely clothing and excellent quality!
#5245459235064
Lovely clothing and excellent quality! Love the Dama jacket!
July 19, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Katherine for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Love this coat
July 21, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Sanniya for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
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I requested a Size S and received a…
I requested a Size S and received a Size M. I live in South America and I received it the day I was flying back home. I will not be able to use it. Never again!
June 19, 2023
Reply from Jovonna London
Dear Carol,
We apologize for our mistake with your order by sending you the wrong size. As soon as we discovered the error, we immediately contacted you. We offered a solution to send you the correct size for free to your address in South America. It has been over a week since we contacted you, and we are still awaiting a response. We want to assist you in resolving this situation fairly. Please let us know how we can help.
Sincerely, Jovonna London Team x
Great quality and a unique style of…
Great quality and a unique style of clothing. I expect nothing short of a good experience shopping at Jovonna
November 16, 2022
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
#5240512413944
#5240512413944
Visited their flagship store in Notting hill and the staff was so lovely! Collection was so pretty wanted to buy most of the things i tried!
July 4, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Mimi for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
#5239837556984
Love the mods coats! Absolutely beautiful on and always get asked where I got it from. Also very responsive when I sent emails asking about stock. Very happy with customer service!
July 14, 2023
Unprompted review
Reply from Jovonna London
Thank you so much for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
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Great company and great quality of…
Great company and great quality of clothes. Very stylish and unique
June 22, 2023
Unprompted review
Reply from Jovonna London
Thank you so much Alaa for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
Great quality of clothes
Great quality of clothes. Easy and fast to order anything online.
May 29, 2023
Reply from Jovonna London
Thank you so much Ioanna for taking the time to leave a review! Your feedback means a lot to our small business and we truly appreciate it. 💖
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