Joyfball Reviews 694

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 187 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the quality of the products, finding them to be good, especially considering the affordable prices. Customers often highlight that the items look authentic and are a great option for those on a budget, with some noting the durability of the products over time. However, some people were dissatisfied with the ordering and delivery process, citing long shipping times and issues with tracking. A few other people also felt that the sizing was inaccurate, leading to items not fitting as expected. There were also occasional reports of incorrect orders being received or issues with customer service responsiveness.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers praise the good quality of the... See more

Quality

Customers generally express satisfaction with the quality of products, especially considering the price... See more

Order

Reviewers have mixed feedback regarding their orders. Many customers report significant delays, with some... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers report long shipping times, with some waiting... See more

Price

People report positive experiences with price, often highlighting that the quality of items like jerseys and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

At first they told me that my order did not go trough even tho I showed them receipts of my order and my order number I am convinced they have scammed me. The most confusing part is that my order says... See more

Company replied

Rated 3 out of 5 stars

I really hope someone sees this but i put three stars because i got it from joyfball.cc and i dont know if its the same thing or not but it just says awaiting shipment and on whatsapp no one is answer... See more

Rated 3 out of 5 stars

I ordered on the 15th of january and only received today, the 6th of february. I’ve ordered from this site before and everything has been fine but this time the sizing is not accurate as well as the s... See more

Rated 3 out of 5 stars

I have ordered 2 kits from joyfball.com, however i have received emails confirming that my order was shipped around 1 week ago, however it still says it is in transit. I will follow with a further res... See more


Company details

  1. Soccer Store

Written by the company

Joyfball.com provides the best shopping experience for football lovers. We are always striving for sharing the latest and the best jersey with you!


Contact info

3.2

Average

TrustScore 3 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

PROS:

PROS:
Jerseys very good quality
Legit site
Legit store

CONS:
Shipping took about a month to arrive
Little to no customer service help
Tracking status unreliable

July 2, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Thanks for your trust and support. We will improve our customer service level. Thanks

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Rated 1 out of 5 stars

Items came in 2 months, no refund

Items came in 2 months, the kit came without ucl patch tho I attached it, and when I asked customer support for refund of the full shirt or resend , they refused and refund only for patch , but I don’t need the kit without the patch, but these guys don’t care. replies are so late like you have to wait 3-4 days just for the reply from support both on Whatsapp and Email. And quality is not the best tho

June 30, 2025
Unprompted review
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Reply from Joyfball

Hi sir, sorry for giving you a bad shopping experience. Maybe our customer service receives so many messages every day that not handle your problem properly. But don't worry about it, Give me your order id here, and i will help u deal with it

Rated 1 out of 5 stars

Payed 3 times and got nothing

I only filled in the creditcard information and I already got a notification that the payment went through 3 times. I did not order anything and have not received an e-mail. I want my money back, but got no response from the contact email.

June 28, 2025
Unprompted review
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Reply from Joyfball

Hi Mees, I am sorry to bring trouble to u. U can contact our online customer service to check what happen to your credit card. This won't happen in most cases

Rated 1 out of 5 stars

Damaged product and no replacement

I ordered a shirt and it came damaged and ripped, when asked for refund or replacement they only gave me a voucher for half the value, horrible experience, never again.

June 26, 2025
Unprompted review
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Reply from Joyfball

Hi Blue, sorry for giving you a bad shopping experience. Maybe our customer service receives so many messages every day that not handle your problem properly. But don't worry about it, Give me your order id here, and i will help u deal with it

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Rated 1 out of 5 stars

Terrible

Absolute Terrible Do not order from them either something will happen shipping took over 2 months for me then after it was in my country i got a notification that i have to pay fees or else my shirt would get returned the price of the fees were like another shirt, this never happend before. Avoid ordering from them at all cost. Terrible experience.

June 27, 2025
Unprompted review
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Reply from Joyfball

Hi Zikas, i am sorry for that.
Mostly, we can ship it to our customer in time. And we've been doing this business for many years. Please trust us.
We ship many packages every day, which will encounter various situations, which lead to delay. Sometimes some notification that need our cusotmer to pay fee is a scam. U can give me your order id and i help u check it

Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience – avoid joyfball.com at all costs.

Shipping took forever. I ordered a shirt and waited ages, only to receive the wrong one. When I contacted customer service (which, by the way, took days to respond each time), they brushed it off and offered me a $10 voucher—after I spent $50 on a shirt I didn’t even order.

To make it worse, they said that if I wanted a refund, I’d have to pay out of my own pocket to ship the wrong item back. How is that even remotely fair when they’re the ones who messed up the order?

This whole experience was beyond frustrating. The customer service is slow, unhelpful, and doesn’t seem to care at all. Save yourself the hassle and shop literally anywhere else. Never again.

May 9, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi Ben, sorry for giving you a bad shopping experience. Maybe our customer service receives so many messages every day that not handle your problem properly. But don't worry about it, Give me your order id here, and i will help u deal with it

Rated 1 out of 5 stars

Scam artist

Do not buy from here I bought 3 shirts I contacted support via WhatsApp on (joyfballdotInfo) while talking to
Them they said they do not know that website I just mentioned and I basically just threw away $70
I just hope these shirts magically appear in my parcel locker in a month and if not I’m suing this company for being scammers
While contacting WhatsApp support I asked the supporter about how long will it take to ship and what country the shirts are coming from and the supporter completely ignored me and talked about something else
Horrible support I’m atleast lucky he/she answered my message because I read the reviews and people are saying they don’t answer your messages and ignore you!

June 27, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi sir, sorry for giving you a bad shopping experience. About the online whatsapp customer service, because our whatsapp account was banned, we can't login the account so that so many message we can't reply in time. U can contact our latest online cusotmer service now

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Rated 2 out of 5 stars

I orderd like one month ago and it…

I orderd like one month ago and it never came
You said it would take like 7-12 and now it never came so im gonna be take away my money back and never gonna order from you.I reacmmend not to shop from joyfball

June 25, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi sir, i am sorry for that.
Mostly, we can ship it to our customer in time. And we've been doing this business for many years. Please trust us.
We ship many packages every day, which will encounter various situations. But don't worry about it, just wait more few days, it will arrive

Rated 5 out of 5 stars

Lovely

It's literally perfect

June 10, 2025
Unprompted review
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Reply from Joyfball

Thanks for your comment. Hope we can serve u again!

Rated 3 out of 5 stars

Haven't really purchased yet

Haven't really purchased yet, but is this website legit. Sorry just what to make sure.

June 23, 2025
Unprompted review
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Reply from Joyfball

Hi Alam, We've been doing this business for many years. Please trust us. U can go to our official website: joyfball.com to order

Rated 5 out of 5 stars

Pleasantly surprised

Ordered like 7 shirts from here and one tracksuit. Took around 17 days to come. Despite the delivery times, I was pleasantly surprised with the quality and will be purchasing again for sure. This is a legit company👍🏼

June 7, 2025
Unprompted review
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Reply from Joyfball

Thanks for your comment. Hope we can serve u again!

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Rated 2 out of 5 stars

Order Status/Package delivery 4 days ago

Ordered Package #CVV08685 4 days ago, and the order status is still waiting for shipment. I’m scared that the order might take a very long time or even never come.

June 20, 2025
Unprompted review
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Reply from Joyfball

-We can ship to all over the world
-Free shipping from 2 shirts

ESTIMATED DELIVERY TIME:

Delivery Time = Processing time + Shipping time

Processing Time:

3-7 working days

Shipping Time:

US: 8-15 days

Europe: 7-12 days

CA/AU: 7-12 days

MX: 8-15 days

Rest of the world: 10-20 days
Please check the delivery time, it is under the normal status. Please wait it patiently, thanks

Rated 1 out of 5 stars

My order RSM63107 and I have tried to…

My order RSM63107 and I have tried to contact them again about my problem but won’t respond after 3 days ????? I understand there is a problem with the customer service but 3 days(edit) I was talking about my tracksuit that came small even tho I used the chart it came small

June 16, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi sir, the logistics shows that it is delivered at 6/3th, u have not received the pacakge yet?

Rated 4 out of 5 stars

It came

Hello I am back I just wanted to say I’m not like the other fake reviews I ordered my jersey 11 of may it came 13 June it takes really long customer service they never replied to me but the jersey is overall good quality but if there was something I could change it will be the material 101% polyester and the logo it is like a sticker and the sponsor but overall decent quality would buy again

June 13, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi Ameen, sorry for giving you a bad shopping experience. Maybe our customer service receives so many messages every day that not reply u in time. But every order is still processed according to our delivery process. So don't worry about it

Rated 3 out of 5 stars

Joyfball review

I have ordered from there around 5 days ago and they said we can contact them on whatsapp but they haven't replied to me for a while and i am concerned i have a flight soon and i am hoping they can come before then

June 18, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi Ameen, sorry for giving you a bad shopping experience. Maybe our customer service receives so many messages every day that not reply u in time. But don't worry about it, Your order will be processed according to our delivery process. Just wait it patiently

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Rated 5 out of 5 stars

For now everythings seems perfect

For now everythings seems perfect, I would just like to as if there is any difference when I order from joyfball.club instead of joyfball.com. The websites are the same so I thought there should be no difference.

June 17, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Thanks for your comment. Hope we can serve u again!

Rated 1 out of 5 stars

I ordered like one month ago but my…

I ordered like one month ago but my order is not arrived and I contacted them too but they ignoring me

June 17, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi Armin, i am sorry for that.
Mostly, we can ship it to our customer in time. And we've been doing this business for many years. Please trust us.
We ship many packages every day, which will encounter various situations. But don't worry about it, just wait more few days, it will arrive

Rated 4 out of 5 stars

Good

With all the bad reviews I wasnt expecting much but I order the jerseys on the 20th of may and it has arrived on the 15th of June there good and good quality just the only problem was the lack of response from the support but I understand

June 16, 2025
Unprompted review
Joyfball logo

Reply from Joyfball

Hi Donagh, Thanks for your suggestion and we will improve our customer service level. Hope we can serve u again. Have a nice day!

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