Joy Resolve Reviews 107

I can't understand why the company would send me an email bragging that they ship the product same day. Well it took six days to get a trackign number and UPS has reported for the last 10 days that they don't have the package. So . . . maybe someday I'll get the coffee maker?

What great customer service! I bought the Groove Compact and was very happy with the product but then started having some issues where it wouldn't grind the coffee. I contacted the company and they let me know it was an issue with the motor and sent out a replacement product soon after. They were easy to communicate with and resolved this issue swiftly. I would highly recommend!

This company treats its customers very well and does all it can do to try and make things right when problems occur, but sadly the Clearbrew moka pot feels flawed in design and build quality.

The handle bent under the weight of the full pot, the cheap plastic connection towards the lid broke and the fixings of the metal and glass have distorted and broken after less than a few weeks of light use.

An apology and replacement was swiftly sent out when politely reported, but the replacement suffers from the same issues, even with the added caution and care, so this product sadly will not get another chance from me.

They have had constant delays that I only found out about when I checked their website. I get that there are issues in production and sourcing materials, but they never notify you and rarely respond to emails that you send to customer support.

To provide a bit of context, I bought a coffee maker in March which was advertised to be delivered in August, and now their site is saying that it will be sent in December.

I would not recommend buying anything from them -- go with a more established business that will actually give you what you ordered or provide you with updates at the very least.

I absolutely love my new Barisieur alarm clock. Such a clever gadget and a great talking point when visitors come over. The Joy Resolve customer service has been outstanding with any questions I have had.

I would recommend everyone who loves a drip coffee in the morning to purchase the Barisieur alarm clock :) Waking up to the smell and sound of coffee brewing is a great way to start the day!

Since November 2022, I have been using the Barisieur alarm clock every morning. The design is flawless and waking up is so much easier than before. A fantastic feature is the possibility to start brewing 5min. before the alarm sounds. First, the smell and sound of the coffee brewing start to wake me, then the he actual alarm sound (however, this beeping alarm would not be my choice; I would suggest to add several alarm sounds/ tunes in any future models).

When suddenly there was a crack in the induction coil after 1.5 year of usage, Joy Resolve offered me a free base replacement. Customer service was very quick and helpful, and I am happy that the issue is now resolved without any extra costs!

I purchased a moka pot from joy resolve. I was advised that it would reach me in the last few days of March. It did not. I looked on Amazon and found they sold it for two dollars less than I paid and it would arrive the next day. I decided to buy a cheaper brand that seemed to have the features of the joy resolve pot. The joy resolve pot finally showed up at the end of April. I kept receiving emails that it was on its way from Utah. It did come from Utah. When I downloaded the information about returning it said I would have to return it to England and pay for the shipping. During the whole process I sent several emails to joy resolve with no reply. All the emails I got were from the shipper

Very happy with my Groove Compact grinder and Clearbrew moka pot- they're both excellent quality, really satisfying to use, and the battery in the grinder seems to last ages. They make really nice coffee, and feel like a little bit of luxury. Very pleased.

Love my Barisieur - not only is it beautifully designed and makes our living space great. Also waking up to a fresh cuppa coffee is wonderful. Works great, looks even better.

The stylish Barisieur Coffee Alarm clock is a fantastic product with thoughtful and detailed design. It is lightweight and easy to use.

I would thoroughly recommend both the product and the company.

The company offers fast and efficient service to complement their first class invention!

5 Star *****

Hi I ordered to coffee cups on arrival one was broken I emailed with pictures of broken one the service was excellent emailed straight back to me to say we will send another one no problem at all excellent service I recommend absolutely thank you

Where do I begin, The Joy Resolve caught my wife’s eye during the holidays and I was immediately thrilled to give her that as a gift. While purchasing we were out of town in New Jersey but when we came back to Miami that’s when all this intense moments happen involving a firearm in my community in which had to alter our lives instantly. We relocated immediately and had all our mail forwarded to our new location. In the midst of all of our chaos we lost over 15 packages of valuables that my wife and I purchased throughout the holiday, one of them being our MokaPot. I emailed all of the companies our orders were with letting them know we changed our address although everything should’ve been forwarded like everything else but this tracking number was the main one I was keeping my eye on. I reach out to JoyReslove with plenty of time to let them know my situation but it fell through the cracks somehow and It got delivered to a wrong address in tried to catch them en route , I even went to the location it got delivered minutes after it got dropped off and of course “they didn’t see anything” ,I called UPS, I emailed them, and nothing. Finally I reached back out to JoyResolve themselves they helped get me in contact with a specialist to resolve my case and I couldn’t believe the level of elevated customer service I experienced. I’ve been in the customer service industry for over 20 years with American Express but Emily from JoyReslove went above and beyond and really understood my circumstance on how clear the message was and delivered exceptional customer service skills communicated efficient and effectively. The most important part is that Emily and Josh really made this horrible experience turn around into one of the best customer service experiences I’ve ever had. Reordering my order is great and expected but this every lasting impression is what it’s all about, well done JoyResolve l can’t wait to receive it and I’ve been telling all my friends and family on how great my experience was firsthand. THANK YOU AGAIN!!

Very well designed wireless charger. I got the silver and blond wood version and it looks fantastic on my desk! Shipping was fast, A++

The design and convenience of the product is quite impressive and very handy to carry along.

Awesome product, awesome customer support especially Emily! Well done!

It has been over 10 days since I first asked for a return of a faulty machine within my 14 days of purchase. The machine doesn't make coffee. It pours hot water over some granules. I tried their coffee and other brands and the machine makes a weak (almost clear) coffee. The only way to make it drinkable is with instant coffee already in the glass. So then you're paying almost £400 for a glorified single cup kettle that you have to clean every day. Produced mildly flavoured water at best. I have emailed customer services 5 times so far! AVOID. Now having to instruct a charge back through my bank! Not worth the headache.

When my order hadn't arrived within a few days I contacted customer services and they were quick to respond and the very next day it arrived. Solid build, great coffee and it looks good. I particularly like watching my coffee 'spout' into the glass top.

I was looking forward to receiving this product. However upon ordering my Barisieur the "customer support" took it upon themselves to change my order and send me a different voltage Barisieur. Without notifying me and it sent, now for me to get what I had actually ordered I must send back their mistake and wait longer and deal with the hassle of reshipping.

If you are unable to fulfill the order from your US warehouse then how come this is an option on your US website.

I recently bought a coffee machine from Joy Resolve (barisieur), and it's been a game-changer. The sleek design adds style to my kitchen, while the precise brewing consistently delivers rich, flavorful coffee. Customizable settings cater to my taste preferences. Highly recommend for a premium coffee experience. Will recommend it to my friends as well.

Really impressed by the premium quality of their products especially in that price point. Their sales staff was very helpful and assisted me with all queries.