J Parkers (Retail) Reviews 

31,838
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,159 reviews, reviewers had a great experience with this company. Consumers frequently praise the secure packaging and prompt delivery service, noting that almost all items arrive in wonderful condition and are completely ready to thrive in their outdoor garden spaces. People consistently appreciate the helpful communication and wide range of healthy products available for their home gardens. Some reviewers were not happy with the overall plant quality, mentioning that several items arrived dead, extremely weak, or simply failed to grow properly. A few other people also felt that rough courier handling caused unnecessary physical damage to their parcels during delivery transit.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with experiences varying greatly depending on the order.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divergence in customer satisfaction. Many... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing both swift arrivals and significant delays.... See more

Order

Reviewers mention ambiguous feedback about order experiences, with opinions widely divided. Some consumers... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good dealings, plants were getting a little damaged as box ridiculously long and mildew or similar looking. I'd say sun and time that will sort itself. Could have been in a smaller box instead of plan... See more

Company replied

Rated 4 out of 5 stars

The clematis armandii I ordered was very reasonably priced and arrived safely. Although small it looks healthy and as they are vigorous I expect it will grow well. J Parkers delayed delivery because... See more

Company replied

Rated 4 out of 5 stars

A good range, good value and generally decent quality for the money. I've ordered a lot from JParkers. There has been a small number of dead or weary plants, but while not the best quality, it's g... See more

Company replied

Rated 4 out of 5 stars

Absolutely no issues with the plants and their quality. Excellent as always. I do have issues with the carrier though. They have absolutely No respect for live plants and probably are unable to read a... See more

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Garden Center

Information provided by various external sources

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.


Contact info

3.8

Great

TrustScore 4 out of 5

32K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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3.8

All reviews

(31,838)

2,019 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

After a few days wait the plants arrived , well packaged and all looked healthy but thirsty, I've planted them in my garden and so far they are all growing well.

July 16, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Carole

Thank you for your 5* review!

Kind regards
Team J Parkers

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Rated 4 out of 5 stars

The buddleia came well packed and looks…

The buddleia came well packed and looks healthy. The only reason for not 5 stars is delivery time was longer than expected. Hope to see it flourish in the next growing season.

July 11, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi David

Thank you for your review and feedback

Kind regards
Team J Parkers

Rated 4 out of 5 stars

The plants were not in the best…

The plants were not in the best condition dried out and yellowing leaves. They are slowly recovering. More attention to dampness during travel would work! A damp piece of kitchen towel around the root’s would probably help!

July 17, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thankyou for your review and feedback

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Plants arrived safely

Plants arrived safely. The instructions in the box were easy to follow and now they're all thriving.

July 17, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

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Rated 2 out of 5 stars

Very disappointed with J Parkers

Very disappointed with J Parkers. I ordered some dahlia tubers... specifically Bishop of Llandaff and Bishop of Oxford back in the spring. I planted them on arrival and looked after them carefully. It was so disappointing that instead of Bishop Dhalias I had been sent tubers that came up as scruffy, squat purple plants which are ugly and do not flower well. This is the second time this has happened. Although Parkers refunded my money it does not compensate for the time, effort and resources I put into growing these plants. I gave a two star rating because I got my money back once I had complained. I would not recommend this company and won't be using them again.

July 17, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Harriet

Thank you for your your review and feedback. We're really sorry to learn of your disappointment with your order of dahlias. As with any product, you are covered by our full guarantee which is to replace or refund any item not up to our usual high standard and we are really sorry that the product supplied did not meet this standard on growing.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Care

The quick response to my email and the great service

July 17, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Ann

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Great company!

Plants arrived well packaged.Ver good quality Have grown really well & look great !Thank you

July 7, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Patricia

You're very welcome and thank you for your 5* review

Kind regards
Trish

Rated 1 out of 5 stars

Over the years I have spent thousands…

Over the years I have spent thousands with jparkers. I have never really had a problem with the plants or when I have its always been sorted out quickly. That was until now... dispite the fact they took ages to arrive.
I brought a number of bear root roses from them, put them in my greenhouse to allow them to come out of dormancy and make shore that there was no disease that may affect my other roses.
I follow this process with all plants. But this time all the plants died, some never showed any signs of life some did then died.
I tried to explain this process I use and the operator spoke to me like I was a complete idiot. These plants are guaranteed.

July 16, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Julie

Thank you for your further review

Kind regards
Team J Parker

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Rated 5 out of 5 stars

Highly recommended – great quality plants

I had a great experience with J Parker's. They kept me fully informed from order to delivery, and the plants arrived in excellent condition and very well-packaged. Highly recommended.

June 29, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Nige

Thank you for your recommendation and 5* review!

Kind regards
Team J Parkers

Rated 3 out of 5 stars

Only 2 out of 5 plants looking healthy

The plants were well packaged, one looked as if it has suffered a little bit in transit but I wasn’t too worried about that.
Unfortunately only two of the 9cm pot delphinium plants I received had good root systems. The other three had very small roots.
I followed the care instructions carefully but a few weeks on 2 out of the 3 weaker plant have wilted and died, one is clinging on but I suspect it wont survive.

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Judith

Thank you for your review and I am really sorry to learn of your disappointment with your order. I trust that you have reached out to our customer service team for help and advice, if not please don't hesitate in doing so or reach out to us here at review@jparkers.co.uk

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Ordering was easy,delivered on…

Ordering was easy,delivered on time,plant was of a good condition.Will use again.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Alan

Thank you for taking the time to leave a 5* review for us. We look forward to hearing from you in the future

Kindest regards
Team J Parkers

Rated 5 out of 5 stars

Easy and quick to order

Easy and quick to order. Delivered safely well packed. Tree is beautiful and such a good size.thank you

July 9, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Mrs Hinchliffe

Thank you for your 5* review. We're really pleased that you are happy with your tree

Kind regards
Team J Parkers

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Rated 4 out of 5 stars

It was OK the plants arrived very dried…

It was OK the plants arrived very dried out not surprised in this weather. Time will tell next year how they survive; planted and getting lots of water.
Delivery - well I just don't like Evri too many bad experiences...

July 2, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Diana

Thank you for your review and should you have any issues please don't hesitate reaching out to our customer service team.

Kind regards
Team J Parkers

Rated 5 out of 5 stars

Excellent

Excellent
Plants arrived healthy and happy
Well packaged and speedy , essential in the current heatwave

July 8, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi Adrian

Thank you for your 5* review!

Team J Parker

Rated 5 out of 5 stars

Healthy plant

Healthy plant well packed. Pleased.

July 10, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards
Team J Parkers

Rated 4 out of 5 stars

Good growers

The plants all arrive safely and the majority survive their planting. Very much enjoying the show that the hydrangeas are giving us.

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards

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Rated 5 out of 5 stars

Good service all round would buy again

Delivery good and plants packed well to cope with travel. Plants healthy. In garden and growing well despite weather being so hot. Very pleased

July 15, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your 5* review!

Kind regards

Rated 4 out of 5 stars

Delivery took longer then expected.Rose…

Delivery took longer then expected.Rose bushes arrived almost dead but I have planted them anyway 1 rose bush has just started to produce shoots, I’ll await and see what happens with the other one. Susan

June 23, 2026
Unprompted review
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Reply from J Parkers (Retail)

Hi

Thank you for your review!

Kind regards

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