JSAUX Reviews 

Made an incorrect deliveri adress, they corrected my fault and still recived the product intact. Cheers

Great product, has some issues, but the support team is very clear and helpful

Disclaimer - I bought multiple JSAUX products for my Steam Deck at the same time in April 2023. Because I fell ill, I was unable to engage properly with customer service within the guarantee time.

All three products I bought broke in short order or were poorly designed. Because of this I cannot recommend the company at this time. This is more a shame because all three products FELT very premium and seemed to use at least a notable amount of quality material (housing etc.) which is surprising in a niche market for a cheap price. Obviously, it might be fair to chalk this up to teething problems as I think the company was fairly young at the time.

Why three stars then? I wrote them years later and they very politely told me that I was well out of the guarantee window.

I replied with a detailed and honest description of the product issues, and the difficulties I had had with their customer service those years ago. I also gave my opinion about warranty changes might affect them and my genuine wish for their success.

Top customer service in their reply. Professional and they at least very much gave the impression that my feedback was meaningful. Also, despite me saying I probably would never buy their products again and with only a miniscule amount of self-interest, they gave me a gift card for a small but reasonable amount, with a two year expiry window.

In conclusion, I was very happy with the current customer service (2026) and whilst, based on my experiences, I could never recommend their products, maybe I am wrong and they have changed for the better. Competition in niche product areas is great for everyone. As always, read plenty of reviews before purchase and if something goes wrong, take your time to engage openly with customer service before forming an opinion about a company.

Amazing customer support! I'm so happy with this company, I had an issue with my charger and they didn't mind replacing it. I will continue to support this company!

I had a technical issue with a battery for my ROG Ally that arrived defective. The support team, especially Nina, was very professional and fast. They analyzed my technical evidence and arranged a replacement unit immediately. Excellent customer service."

I contacted JSAUX for support with a broken Powerbank. I purchased the 20000mAh PD 65W Portable Charger Power Bank in August 2023. It quickly became my favorite tech. accessory. I bought it to use with my then new Steam Deck, but found it was my preferred charger also for my Switch, laptop computer, and cellphone. Sadly, within the past month or so, it stopped working. Full honesty, it stopped working after I dropped it from around hip-level height onto tile flooring. JSAUX very promptly and sympathetically responded to my request for support. I was so thankful that they offered a gift certificate to help cover the cost to purchase a replacement Powerbank. I am very satisfied with the service from JSAUX, and I would highly recommend the JSAUX team and their products.

Customer service was fantastic response was fast really helpful product 💯 percent will definitely buy from them again fa

Fantastic customer support team! My JSAUX steam deck dock stopped working just 6 months after I got it. I contacted support and they quickly got back with me and after providing them with the necessary info they approved a replacement item right away. Friendly and helpful.

While gaming I’ve notice a significant difference in a lot of games that I play. The fans are a bit noisy but with a little bit of an edit on the audio, fan noise is no problem so posting gameplays is easy. Definitely would recommend just for the fans itself. The stand also keeps me legion go 2 steady so no more tiring hands.

Really like all of JSaux products and can’t stop singing thier praises to all my friends and family. Which I don’t do often. Recently I purchased a Power Bank that stop working and their support team (Ashley) was super friendly and helpful. She went through helping me step by step and then when there was no alternative to fix it she just issued another one. Very pleased with their responsiveness. And with more Steam products coming I will continue to go to them for all my accessories needs.

If you’re looking for a slim high quality grip/case look no further. Great customer service as well. Highly recommend.

Contacted about product issue with a case, and they emailed promptly and made it right. Very easy to work with and super communicative. Great company.

Great products (of the switch 2 ones I have)

Beyond excellent service

Great company

My experience with JSAUX products have been phenomenal. Very cost effective and if anything, better than most brand name products. Personally, I own accessories for my Ally and Switch.

Customer service is excellent! My right joycon grip for my Switch 2 Case had broken and got in contact to purchase a replacement. Little did I know (or forgotten) that my product had warranty. JSAUX coordinated with me and was shipped a replacement free cost!

Would recommend JSAUX to anyone who hasn't already tried any of their products! Awseome products and awesome customer service!

Great compan, products, and customer support. They were very helpful when I had an issue with my order and very quick to have it resolved.

EXCELLENT CUSTOMER SERVICE and quality improvement program. The device I purchased was part of a complex audio workstation design. I was unable to get the adapter to function as advertised. The response from JSAUX exceeded all expectations for attentiveness, and responsiveness. They were sincerely interested in understanding the cause of failure, even though the item itself is small and inexpensive. When their customer support was unable to get the device to function correctly, they offered a prompt full refund.

Great speedy delivery through Amazon , great product for my switch 2(case with grips) swift customer service when things go wrong.

Amazing customer service! They really took care of my issue quickly!

Switch 2 protective grip case broke around the detachable controllers after being dropped. Was promptly shipped replacement grips at no extra cost. Very good and fast customer service!

My Steam Deck docking station failed a little less than one year after purchase.
The company reply to my repair request was fast and reactive. Since they could not send me a replacement they refunded me fully and right away. I will purchase again from them, 100% recommend.