JSAUX Reviews 

Great customer service needed a new strap for my modcase.

I love my mod case. And all the accessories that came with it

Ordered from them, everything came perfect. Really fair prices for the quality of the products they sell. Their customer service/support is a textbook example, just amazing. Had an issue with the joycon grip, they offered themselves to ship and replace it with no cost. I’d give 10 stars instead of 5 if possible

Products are great and customer service is the best.

I had a fiber optic HDMI cable that had started to fail just outside the 1yr warranty. Typically, I don't bother to 'register' cables because if they fail, it will be either really early or long after any warranty period. In this case, I wasn't so lucky.
I reached out to customer support and they informed me of the 'registering to get an additional 6 months'. They provided the link to do so and then they honored the warranty and replaced my cable for free!
Customer Service ("Ashley") also went above and beyond reaching out to me and keeping me in the loop. This was much more than I expected.
I've been a fan of JSAUX cables for a while now, and even though the cable failed, their customer service backed it up and kept me as a highly satisfied customer and cheerleader!

Excellent customer service, quick and kind assistance and solved issue quickly! Excellent work and support of great products!

Had an issue with a charging cable and this company responded quickly. Received a replacement with no hassle. Great company

They replaced my monitors under warranty in seamless fashion.

Very helpful customer service and quick shipping. Provided me with a replacement backplate for the ROG ally battery expansion when I had damaged the first, months later.

I recently purchased a split case for my Nintendo Switch 2 from JSAUX, and I’m genuinely impressed with both the product and the company.

The case itself is excellent — it fits perfectly, feels solid and well-designed, and significantly improves comfort and protection. The build quality is great, and it looks fantastic on the console.

What truly stood out, though, was the customer support. I accidentally broke one of the Joy-Con covers, and the support team was outstanding. The contact was quick, the response even quicker, and they were incredibly helpful in organizing a replacement. The whole process was smooth and professional.

It’s rare to see customer service at this level. Highly recommended — both for the product and the exceptional support.

Great product and customer service!
I had help from Nina on the team. She even followed up to see if I had received my replacement.

10 out of 10 Customer service

Messaged Support since one of the JSAUX Grips for my Switch 2 had a defect. They replied very fast and professional and quickly sent me a replacement for the broken piece per Mail. I can definitely recommend their customer support.

Best company ive ever had to deal with. Answer right away and fixed my issues instantly ever time with no hesitation. Jsaux products are the best.

Pleasingly speedy and very helpful after sales service….thank you!

Good products, good pricing and good customer service! They actually get back to you in a timely manner and are polite and helpful.

Fantastic support helping me troubleshoot a dock that wasn't working correctly. We were able to determine the problem together and it was decided that a replacement unit was needed. They sent the replacement and it worked perfectly.

It was a really good product. And they resolved my issue very quickly. I would 100% recommend buying this product.

Bought a screen protector for my legion go on Amazon, both screen protectors failed so I contacted jsaux, they immediately sent me another one no questions asked.

Brilliant customer service, sorted my problem straight away, they were really friendly too!!

My right grip on Nintendo Switch 2 case broke within warranty. After I contacted JSAUX support, they sent me a new one without any questions. All it took was to sent some photo of broken one.