Jtspas Reviews 193

DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!!!! We ordered a double bath for our clients that was delivered UNPACKAGED and DAMAGED. We even have clear CCTV footage from our site manager that shows the bath had NO PACKAGING on it. JT Spas are refusing to accept responsibility and are offering no refund on these damaged goods. AVOID AT ALL COSTS!! I am reporting them to trading standards and my legal team will be in touch with Kenny the one man band of JT Spas!! AVOID!!!!!

Items came very late, despite phoning on a number of occasions. In one instance I asked for details of a senior manager so that I could discuss my concerns with him/her - company would not provide this information. In addition shower enclosure was not as described. I was asked by customer services to forward a letter of complaint which I did. I also obtained the name and address of one of the directors by visiting Companies House website. I wrote two formal letters: one to customer services, as requested, and also one to a Director of the company. Many weeks later I have received no reply. I also, phoned to ask when I could expect a reply to my complaints. I have still heard nothing. I have retained all names, dates and times.

My advice - stay clear. I wasn’t impressed nor was our plumber who in his opinion described the shower enclosure and drain as ‘cheap and of poor quality’. Also, goods are not despatched immediately, despite company claiming that on receiving my order goods would be despatched almost immediately. This confirmation was also printed on my sales receipt.

Poor quality Lisna Waters shower and not willing to replace when clearly faulty 😡

I have ordered an Aqua Luso bath initially, but the company offered me another product Lisna Waters saying its best in the market. I recently contacted them because the bath showers started leaking after an Year and the whirlpool motor stopped working. I contacted the customer service and it was very poor response in handling the fix. I contacted Lisna Waters and its the same person from JT Spa who responded to me. I feel like I'm cheated by JTSpa as they took extra money from me saying its a best quality product. I had to pay 100 pounds for an engineer to visit, but no one turned up on the days told. I was under warranty for the product, but they still didn’t fix it. I’m really disappointed in the way my case is handled and the poor quality of the product.

Thoroughly disappointing service. Poor communication. Item finally arrived on the 3rd occasion it was promised. Have raised dispute via my credit card provider as J T Spas were not remotely interested in the disruption or inconvenience their poor service caused.

I ordered a shower enclosure and vanity unit. Both arrived on time and in new condition.
No issues from me

Ordered a shower screen, promised to deliver within 5 days, 3 weeks later, after many promises it would be delivered next day, was told that delivery company lost it, no more available, no discount offered for any replacement product. STRONGLY ADVISE TO AVOID

500 pound shower sliding enclosure that had no seal between the glass sliding door and the right angled side panel. The instructions showed it and the picture on the website showed a seal and yet when I called them they said no the glass door just pushes against the glass side panel no seal or buffer the instructions were wrong and they won't send one out! That on it's own is bad quality or poor after sales but delivery took 3 go's. 1st I got a call advise delivery 1min after they left then waited at alternate address all day but told later they wouldn't send it there only to have it go there days later. No invoice or email for the purchase. Even though I have asked 3 times. I am a business and need vat receipt. Dangerous closing on shower I shall source and make a seal/ buffer from else where when I said I will leave poor reviews I was told go on then........say no more.
Update Have been told this is how all these showers close ....glass door to glass panel. Blocks. They have a closing seal. This did not and I was informed didn't need one. I have installed hundreds of cubicles. No chance I a. Using you again. It's a shame I had to leave 1 star. This cubicle got skipped and I bought another out of my own pocket for this customer. This feedback took 3 month's to get a reply just goes to show.

Bought a Lisna Waters Shower Cabin and after assembly during which several of the 'cheap' plastic components broke I decided to contact JT Spas where I bought it and initially got no response....

Decided to glue together some of the components but they broke again!

After a short while later the main panel was starting to corrode behind the top surface - I sent pictures and had to chase three times before receiving an answer that it was probably due to 'hard water' or our cleaning products - it is corroding from behind the surface!!! It is a shower that is supposed to 'get wet' - strangely we use off the shelf standard cleaning products for showers!!!

Rubbish product and terrible service

Appalling costumer service! Wouldn't use again.
Order was meant to come Friday at the latest to then be told via email it would be arriving on the following Tuesday. No order came Tuesday and then got told it would arrive Wednesday morning. The order came late on Wednesday after being told a specific time. we have now had to pay our plumber an extra three days with no bathroom to fit! Auful customer service on the phone no help at all! Have sent a complaint email and still awaiting response!
Don't even bother using this company go else where as we have found other company's services a lot better than JT Spas - shower enclosures uk being one of them.