Good communication, fast delivery and the product is good quality. This company gave the best discount currently available. I bought the super comfort version to replace my 10 year old Dunlopillo... See more
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Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reas... See more
My goods arrived very quickly. They were very high quality . Unfortunately, my fault, I hadn't realised that green colour with white damask pattern would look more grey than green. So had to return g... See more
Bought lovely duvet set and stay cool deep sheets and pillowcase for our grandson and partner who are moving into their new home. They are beautiful and I'm sure they both will love this lovely gift.
Company details
Written by the company
The Heart Of Your Home Since 1947. Over this time, we have evolved from a small Lancashire business manufacturing ready-made curtains to a multi-channel retailer. We offer a wide range of beautifully made soft furnishings, including quality bedding, ready-made curtains, luxury duvets and home accessories. Today we have over 80 stores and concessions right across the UK, from standalone Julian Charles stores in Llandudno and Livingston to concessions in outlets such as Boundary Mill and leading garden centres.
Contact info
United Kingdom
- cs@juliancharles.co.uk
- www.juliancharles.co.uk
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4.5
Excellent
10K reviews
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Replied to 98% of negative reviews
Typically replies within 48 hours
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Product quality is excellent
Product quality is excellent. Probably the best duvet sets I've ever purchased and will be my first port of call for any new ones in future. I also liked the prompt delivery of my items, another reason why I won't hesitate to use your company for future orders.
It was actually my sister who recommended I check out your website as she has also purchased new sets for her bedrooms after she'd redecorated. Now I owe her a lunch.
August 3, 2026
King Sized fitted sheet
On 6th of August I purchased (along with a Julian Charles pillow cases and pillow) a king sized fitted sheet (TC400) at you Boundary Mill store in Walsall for a price of £35 minus a 10% store promotion. As per instructions it was washed prior to use according to the instructions (and along with the pillow cases). This morning when trying to put the sheet on the bed I have discovered it is too small and if pulled over the mattress causes it to curl up in the corners. I immediately called your department at Boundary Mill and have just been called back (16.00) to be told I could not have a refund but they would be willing to exchange the product. As it is quite a journey I am hesitant to accept a replacement as if the same happens again and it still does not fit that would mean yet another trip. I have been given explanations such as wrong packaging (the sheet is bigger than double, just not big enough for king sized).
Note the pillowcases washed with the sheet are fine.
As the sheet is faulty / not as described and I am within the 30 days allowed by the Sale of Goods act 2015 I believe I am entitled to a refund. Could you please confirm this and notify the Boundary Mill store staff.
August 19, 2026
Unprompted review
Reply from Julian Charles Home
Hello, thank you for taking the time to share your experience. We are very sorry to hear about the issue you experienced with your fitted sheet and understand your concerns. We are pleased that you have since returned to the store and that our team was able to resolve this for you with a full refund. We are sorry again for the inconvenience caused and appreciate you bringing this to our attention. Your feedback has been passed on to the relevant team for review. Julian Charles Customer Care
Amazing comfortable pillows
August 3, 2026
Everything was as expected
Everything was as expected. Quality of product delivery efficient and secure. Thanks.
August 7, 2026
Beautiful in color
Beautiful in color, soft to the touch.Vety good quality.Nice to sleep in.
August 7, 2026
Good quality items.
Pillows fabulous and good quality as always but the 4.5 tog duvets were quite thick and not as cool as hoped for.
August 7, 2026
The ordering process was…
The ordering process was straightforward, easy to find what I was looking for and delivery was quick
August 6, 2026
Vert nice item,fast delivery
August 7, 2026
It’s been 2 weeks and no sign of where…
It’s been 2 weeks and no sign of where my order is. Customer care chases up and takes even more days to respond. Ridiculous
August 4, 2026
Reply from Julian Charles Home
Hello, we are sorry to hear you have had issue with your order. We can see this is showing as delivered. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Excellent quality and value for money…
Excellent quality and value for money for duvet and pillows. Customer service was also extremely good when I had a problem with the delivery address.
July 30, 2026
The duvets are lovely light and…
The duvets are lovely light and beautiful colours The delivery service was excellent l have never had problems with evri they are great
August 5, 2026
Reply from Julian Charles Home
Hello, we are very sorry to hear you are not happy with your recent purchase. We appreciate your feedback and will make sure this is passed on to our quality team. If you need any further assistance please do not hesitate to let us know. Julian Charles Customer Care
Good quality for the price snd very…
Good quality for the price snd very quick delivery.
August 5, 2026
Excellent customer service
Excellent customer service they responded to my product complaint by sending out a replacement very quickly. I sent an email to ask if they wanted the original returned but they didn't reply so I have to assume that they don't.
August 5, 2026
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