Jumeirah Reviews 37

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff at Jumeirah Dar Al Masyaf hotel are exceptional, in particular Mr Dulith Gayan, he and the rest of the staff go above and beyond to ensure you have a wonderful time at this fantastic accommo... See more

Rated 1 out of 5 stars

I Visited the burg al Arab and I have severe allergies and in a world that is so much more aware I assumed they would to take this seriously I told them before ordering and whilst they ensured the m... See more

Rated 5 out of 5 stars

I spent some time last week at the Al Qasr hotel and it was a pleasant experience overall, but especially my time at the Pool Bar & Beach. I enjoyed the comfort of the beds, the sea, and the overall e... See more

Rated 1 out of 5 stars

⭐☆☆☆☆ Deceptive and insincere – Burj Al Arab’s customer service is a sham Burj Al Arab pretends to care, but it’s all for show. After I left a negative review, they rushed to post a sympatheti... See more

3.2

Average

TrustScore 3 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jumeirah Beach Hotel

Jumeirah Beach Hotel has something for everyone. 5 star service and the added bonus of Wild Wadi water park. Always stop over here when travelling East

July 13, 2021
Unprompted review
Advertisement
Rated 4 out of 5 stars

Being a guest since 2007 and always…

Being a guest since 2007 and always feeling home. Either Mallorca, Maldives or Oman, always it feels like home. Thank you Jumeirah for having me al this years and giving me and my family a great warm welcome. Erwin Jager

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

Loyal customers of Jumeirah !!!

we have stayed in many of their hotels in UAE and UK (even in Burj Al Arab).

their facilities and hospitality are awesome.

we are loyal clients of Jumeirah group, highly recommended. 🇦🇪 ✌️

April 18, 2020
Unprompted review
Rated 3 out of 5 stars

Average

I was in vacation with my parents. My experience from the Dubai hotel is average. In general, I had a good time, but the whole experience didn't live up to my expectations.

February 24, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good impressions

I visited a hotel in Frankfurt. Only a good impression. High level of service, spacious rooms. Especially, I'd like to mention the spa area, it’s wonderful.

November 12, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

The best Holiday we have ever had.

The best Holiday experience !
Stayed at the Jumeriah Beach Hotel.
Amazing food. The staff and customer service were great.
Fantastic water park and the private beach was just perfect.
Was expensive but it was worth it. Highly recommend it!

January 28, 2019
Unprompted review
Rated 5 out of 5 stars

Unforgettable experience

We stayed at JUMEIRAH AT ETIHAD TOWERS in Abu Dhabi to celebrate our wedding anniversary.
What a beautiful hotel! The best in the area from our point of view. Location is great as well, beautiful view from any side of hotel. Rooms are very clean and bed is so comfortable. Service is absolutely amassing, all staff made our stay very special. Buffet food is the best buffet I've ever had in my life. Worth buying half board or all inclusive.
Special thanks to Miss Lidia, who assisted me with little anniversary surprises for my husband. I would definitely come back to this hotel and get all hospitality again. Thank you so much guys for such a beautiful experience.

September 13, 2017
Unprompted review
Rated 5 out of 5 stars

Amazing Hotel JZS Perfect Family Holiday

I have visited all the Jumeirah Hotels in Dubai and I have to say that Zabeel is the best, the moment you pull up in your vehicle the valet staff were fantastic a great team and once you enter the hotel the grand reception area is amazing with the water feature the Chandeliers the decor everything is perfect, we have been to Zabeel before for meals but have never stayed there until now.

The rooms are of great size and all the amenities are there we stayed on the third floor with views of the city which I preferred in the evening watching the city light up whilst the sun was going down was superb. The bathtub is enourmous everything about the room was superb.

The Ottoman Spa is amazing very relaxing and was perfect for all the family mens and women's spa was totally separate my wife and daughter had a massage treatment and they said it was fantastic so well recommended

We had a vehicle for the full duration whilst I was in Dubai so for me driving on and off the palm was inexpensive but if you have to take a taxi every time you go out which is essential the costs can mount up the hotel offers free buses to the malls, but I have always had a 4x4 and its great to get around and explore Dubai and get lost and lost and lost but eventually you will get used to the roads, I love driving in Dubai.

All the restaurants at the hotel are superb we dined in all the restaurants and for a quick snack or afternoon tea Sultans Lounge based in the reception area is perfect,

The pool outside is fantastic but the lifeguards don't let you have a ball in the water which I think is not right there were plenty of young children and even adults who like to throw a ball around in the pool and many were told this is not allowed, which I felt was wrong as all other Jumeirah Hotels are fine with it.

To conclude I will always book at the Zabeel when I was checking out a manager came out to see how we enjoyed our stay all was perfect apart from that they forgot to acknowledge our anniversary which I did highlight to reception but nothing happened, I did not let this affect our stay and the manager reassured me when I return again he will look after us once we return again - so see you August 8th 2017

If you are going to book a hotel in Dubai you must book the Zabeel Saray

Thanks for providing my family with great service see you again very soon

January 6, 2017
Unprompted review
Show reviews in all languages. (37 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look