JumpSport Reviews 

3,873
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 690 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the durable product quality, noting that the equipment is exceptionally sturdy, comfortable, and built to last through daily workouts. Many people also appreciate the remarkably fast delivery times and the simple, straightforward assembly process that allows quick setup. However, some reviewers were not happy with certain manufacturing defects upon opening their packages. Some people experienced frustrating issues with unaligned threaded holes and stubborn bolts that made proper assembly quite difficult. Additionally, a few consumers noted unexpected shipping delays or damaged boxes that disrupted their overall satisfaction.

What people talk about most

Product

Consumers find product to be positive, highlighting that the rebounder is very sturdy and well-made. Many... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the equipment is well-built,... See more

Delivery service

People report high satisfaction with the delivery service, frequently highlighting exceptionally fast... See more

User experience

Users describe positive interactions with user experience, highlighting how well-made and smooth the product... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and quick it is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything about my transaction went smoothly. I bought the best, and received the best! My JumpSport PRO 44” rebounder was so easy to set up. No assembly of bungees needed (already completed). I’ve a... See more

Rated 5 out of 5 stars

I had a very good interaction with CS from JumpSport, they were incredibly helpful, polite, kind, friendly in the best possible way. Professional for sure. Their products are good quality, made well... See more

Rated 5 out of 5 stars

Package was very well done. Easy flat box to open. Bungees were already installed. Legs only took 10 minutes to install and tighten . Material of jumpsport is very sturdy and will last a long time... See more

Rated 5 out of 5 stars

I ordered on a Saturday evening and, from CALI to NEBR, packaged well, it arrived the following Friday. Had minimal issues attaching the legs. I just needed to change the angle of the allen wrench and... See more



Company details

  1. #1 of 33 best companies in Fitness Equipment Store
  2. #16 of 80 best companies in Sporting Goods Store

Written by the company

JumpSport is a leading provider of innovative and high-quality trampoline products that promote fun, fitness, and safety. With a commitment to excellence, our company has been revolutionizing the trampoline industry for over two decades. Whether it's for recreational or professional use, our cutting-edge designs and advanced engineering ensure a superior bouncing experience. Backed by a passion for customer satisfaction, JumpSport continues to elevate the thrill and joy of trampolining worldwide.

JumpSport - Bringing joy to your fitness journey

Written by the company

Customer satisfaction is our top priority
As a family-owned business, we’re committed to delivering exceptional customer care and the highest-quality fitness trampolines. From your first bounce to years of healthy movement, we stand behind our products with expert support, responsive service, and a dedication to your satisfaction.

Worry-Free Workouts: Industry-Leading Warranties & Free Shipping

Built to last. Backed by expert support. Shipped free.

Every JumpSport Fitness Trampoline comes with industry-leading warranties—up to a lifetime on frames and up to 4 years on cords—reflecting our commitment to quality, safety, and performance. We offer free shipping, hassle-free returns within 30 days, and dedicated customer support that responds quickly to your needs. Whether you're training at home or coaching clients, we stand behind every bounce.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,873)

651 reviews in the last 12 months

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Rated 5 out of 5 stars

This is an excellent rebounder

This is an excellent rebounder. I ordered the 44" Pro Fitness one and it is the perfect size. I had a spring one before that did it's job but this is in a different league. It is so quiet and it bounces so gently. I have so much more control of the unit when rebounding. It definitely is softer on my joints. It is well worth the price. I added the handle bar which is good but I feel it cuts some of the mat off. I wish it went closer to the end of the circle.
It was delivered so quickly - within 2 days. I truly was shocked how fast it came.

July 23, 2026
Rated 5 out of 5 stars

I love this company and rebounder!

I love this company! It's family owned, the products are designed in the US, the website is easy to navigate and customer service is outstanding. I spoke with a rep on the phone about my questions before purchasing. She was friendly, knowledgeable and patient and the conversation confirmed my decision. Free delivery was fast and the packaging was fantastic, no excess and creatively optimized. The rebounder I got is a very solid and well built/designed piece of equipment that I plan to use for many years. A lot of research led me to JumpSport and I'm very happy with my decision and the rebounder I chose.

July 23, 2026
Rated 5 out of 5 stars

Great Product and Great Company

I purchased my JumpSport Essential Fitness Trampoline at the recommendation of my medical team to support my lymph system. I was pleasantly surprised at how quickly it arrived. When I called JumpSport Support with some questions before ordering, a kind and professional agent named John was there to answer all my questions in depth. Since I a was new to rebounding, that personal touch made the whole process so much easier for me. The JumpSport is a high quality product and I am so glad to have it. I now use it every day and my whole body feels more energized and alive.

July 15, 2026
Rated 5 out of 5 stars

Love the quality

Love the quality. Quick shipping was also a plus. Originally considered because of the companies history. Im not going to deny that I was happy to see Valerie Publicover was CFO of this family run business here in the US.

July 20, 2026
Rated 5 out of 5 stars

I did it!!

I originally called into the customer service line to learn more about each product. Michelle was so helpful and wonderful to work with as I was trying to make my decision .

July 17, 2026
Rated 5 out of 5 stars

Excellent customer service

They certainly seem to care about their customers. Reached out to me before shipping the item to double check on a potential issue. Pleased with quality of my purchase.

July 15, 2026
Rated 5 out of 5 stars

Great Service!

The items I ordered came very quickly and everything was perfectly packaged and just what I needed. All the items were perfect and now my rebounder works great, again.

July 7, 2026
Rated 2 out of 5 stars

Terrible packaging

39" Pro was just delivered. Packaging needs improvement! The box has multiple holes in it on both sides. The biggest hole is 5" wide, making it completely open to the trampoline. For the price, this needs to be packaged better. After years & years of shipping these, JumpSport knows that carriers are not careful with packages, especially this size & weight. If I had seen it being delivered, I would have refused it. Also, right after I ordered it the price dropped! I'd been waiting months, and saving for it, for the Prism to be back in stock and this is what I get..... disappointed!

July 18, 2026
JumpSport logo

Reply from JumpSport

Thank you for bringing this to our attention and sharing your experience. We're very sorry to learn of mishandling during shipping and will alert our quality control team regarding the condition of the box. Please reach out to us directly if there are any concerns with the product inside the box that needs additional attention.

We would also like to express that we understand the JumpSport is a large investment and we appreciate you choosing our brand. Since the price was adjusted by $10, we are happy to issue a credit.

While we know the first impression wasn't the best, we hope that the experience on your JumpSport is something you'll love for years to come.

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