I was completing on a flat sale in Angel and realised a day before completion that it was 'vacant possesion'. I called at 16:00 on Thu to book a job for guarenteed completion by 1pm Fri the next day.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The smoothest service ever. Incredibly professional. No cowboys here. Kenny and Bruno worked flat out to make sure I could get everything I need to clear gone and did a brilliant job cleaning u... See more
Company replied
Very prompt and helpful, both in booking and at collection. My only suggestion would be to ensure the map link actually shows arrival timing--mine seemed to show the van stationary at Brockwell Park... See more
Company replied
Lorenzo was great. The service was efficient and professional, and the two gentlemen who undertook the removal were really lovely. I rarely review as I think they can be pretentious, but I have made... See more
Company replied
Company details
- Waste Management Service
- Garbage Collection Service
- House Clearance Service
- Junk Dealer
- Junkyard
- Property Maintenance
Written by the company
Junkwize is a sustainable and carbon-neutral waste management company changing the waste industry. We are ISO9001, ISO14001, SafeContractor, and SSiP Certified. We provide quality service, with the safety and the environment in mind
Contact info
Unit 5, Windsor Park Industrial Estate, 50 Windsor Avenue, SW19 2TJ, London, United Kingdom
- 020 3393 3354
- enquiries@junkwize.com
- www.junkwize.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have used them 4 times over the years
Have used them 4 times over the years. Excellent service and communication. Fair price. Always polite and helpful. Highly recommend
June 11, 2026
Reply from Junkwize
Thank you for your continued support, Peter.
It means a great deal to us that you have chosen Junkwize on multiple occasions over the years. We are delighted to hear that you found our service, communication and pricing to be consistently high standards.
Your recommendation is greatly appreciated and will be shared with the team, who always strive to provide a professional, friendly and reliable service.
We look forward to assisting you again in the future.
Kind regards,
Junkwize
Expensive, unfriendly and unhelpful
Your pricing is complicated and could be simpler. I had to make quite few phone calls to understand and then when the bill came i felt it was alot for what i received. The 3 guys that came … 2 seemed very inexperienced and none friendly or approachable. No floor sheets were brought and i was not told i needed to provide floor protection. The stairwell was left with dust from the bags on the stairwell which i had to clean. A suspected slab of asbestos was discovered and work was stopped. I think it could have been handled better. The guys just stopped, i didn’t know why until the office called. My overall impression was of a rather unfriendly, unsupportive and money grabbing company.
June 2, 2026
Reply from Junkwize
Dear Nigel,
Thank you for your review.
We are disappointed to read your comments and do not recognise your description of our company, our staff or the events that took place during your booking.
Our pricing and scope of works were discussed prior to the booking, and our rates are also published on our website. The charges applied were not for a completed clearance, but for the attendance, labour and work undertaken before the job had to be stopped.
During the clearance, our team identified a material suspected of containing asbestos. As a company, we take health and safety extremely seriously. All of our operatives receive regular asbestos awareness training to help them identify potential risks and work safely in older properties. The team that attended your property has more than 13 years of combined service with Junkwize and followed the correct procedures throughout.
When the suspected asbestos-containing material was identified, work was stopped immediately. This was done in accordance with our legal obligations, our training and industry best practice. Properties of this age can contain asbestos-containing materials and, where there is any suspicion that asbestos may be present, work must cease until the material has been properly assessed.
Our office contacted you as soon as possible to explain the situation and discuss the available options, including arranging for professional asbestos testing and removal if required, and returning to complete the works once the area had been declared safe.
The decision to stop work was made solely to protect the safety of our staff, our customers and anyone else present at the property. We make no apology for following the correct health and safety procedures where asbestos is suspected.
We reject any suggestion that work was stopped for reasons other than compliance with our legal and safety obligations. We also hold photographs and records from the visit which support both the work undertaken and the decisions made on site.
While we appreciate that you were frustrated that the clearance could not be completed on the day, we stand fully behind the actions of our staff. Health and safety will always take priority, and we will always choose to pause a job rather than place anyone at unnecessary risk.
Kind regards,
The Junkwize team
Went smoothly
Easy to book, smooth pick up, no problems. I have little to compare the price on, but it seemed reasonable.
June 9, 2026
Reply from Junkwize
Thank you for your review.
We're pleased to hear that you found the booking process straightforward and that the collection went smoothly with no issues. Providing a reliable, hassle-free service is exactly what we aim for.
We're also glad you felt our pricing was reasonable. Of course, we'd have loved to earn that fifth star, so if there's anything we could have done even better, we'd be delighted to hear your feedback.
Thank you again for choosing Junkwize, and we hope to assist you again in the future.
Kind regards,
The Junkwize Team
Reply from Junkwize
Thank you for your lovely review, Rose.
We're delighted to hear that you found the process seamless and that our team was able to respond quickly and arrange a next-day collection for you. Providing a fast, efficient and reliable service is something we take great pride in.
Thank you for choosing Junkwize, and we hope to be able to assist you again in the future.
Kind regards,
The Junkwize Team
Easy to arrange the pick up
Easy to arrange the pick up: helpful; gave an estimate; came on time as arranged; let me know more exactly as they were coming; cleared the waste quickly; friendly team
June 8, 2026
Reply from Junkwize
Thank you for your wonderful review, Rachel.
We're delighted to hear that you found the whole process easy to arrange and that our team kept you informed throughout. Providing clear communication, arriving when promised, and completing collections efficiently are all things we work hard to deliver.
It's also great to hear that you found the team friendly and helpful. We'll be sure to pass your comments on to them.
Thank you for choosing Junkwize, and we look forward to assisting you again in the future.
Kind regards,
The Junkwize Team
Reply from Junkwize
Thank you for your review.
We're delighted to hear that you were happy with the service and that our team delivered a timely collection while keeping you well informed throughout the process.
Thank you for your recommendation. It means a great deal to us and is greatly appreciated by the whole team.
Kind regards,
The Junkwize Team
Fantastic customer service and reasonable quote
We booked Junkwize based on previous reviews and found them to be reasonably priced, incredibly fast with their response and quote, not pushy at all and above all else their customer service including that of their drivers is first class. We will definitely use them again and recommend to friends.
June 4, 2026
Reply from Junkwize
Thank you for your fantastic review, Angi.
We're delighted that you chose Junkwize based on our previous customer reviews and even more pleased that we lived up to your expectations. It's great to hear that you found our pricing reasonable, our response times quick, and our approach helpful without any pressure.
We're especially grateful for your comments about our customer service and collection team. We take great pride in providing a professional and friendly service from first enquiry through to collection, so it's wonderful to know that this stood out to you.
Thank you for your recommendation and for taking the time to share your experience. We look forward to helping you again in the future.
Kind regards,
The Junkwize Team
Fast and reliable service
May 27, 2026
Reply from Junkwize
Thank you for your review.
We're delighted to hear that you found our service fast and reliable. Providing an efficient and dependable service is exactly what we strive for, so it's great to know we delivered on that for you.
We appreciate your feedback and thank you for choosing Junkwize. We hope to assist you again in the future.
Kind regards,
The Junkwize Team
Great service
Great service, honest quote - good price.
Ordered on Monday - all collected on Tuesday. Helpful and cheerful staff doing the collecting.
Recommended
June 2, 2026
Reply from Junkwize
Thank you for your fantastic review, Steve.
We're delighted to hear that you were happy with our service, pricing and turnaround time. Providing honest quotations, fair pricing and a prompt collection service is exactly what we strive for.
It's also great to hear that our collection team left such a positive impression. We'll be sure to pass your kind comments on to them.
Thank you for your recommendation and for choosing Junkwize. We look forward to helping you again in the future.
Kind regards,
The Junkwize Team
Everything went smoothly
Everything went smoothly. Booked them and they arrived super quickly. Reasonable prices as well. Would recommend!
June 1, 2026
Reply from Junkwize
Thank you for your review, E Locati.
We're really pleased to hear that everything went smoothly and that you were happy with how quickly we were able to arrange and complete your collection. It's great to know you found our pricing reasonable as well.
Thank you for your recommendation and for choosing Junkwize. We look forward to helping you again in the future.
Kind regards,
The Junkwize Team
Good Service
Driver arrived and collected items and left within 10 minutes. Very pleased with the service. Would recommend this company.
May 26, 2026
Reply from Junkwize
Thank you for your review, Shirley.
We're pleased to hear that the collection was completed quickly and efficiently and that you were very happy with the service provided. Our team always aims to work promptly while keeping disruption to a minimum, so it's great to know this reflected in your experience.
Thank you for your recommendation and for choosing Junkwize. We look forward to assisting you again in the future.
Kind regards,
The Junkwize Team
These guys are brilliant
These guys are brilliant. They were delayed due to a big traffic accident, (not them), well beyond 6pm, but still came to do the job on the day requested. And great communication
Thank you
May 21, 2026
Reply from Junkwize
Thank you for your review, Russell.
We're really pleased to hear that you were happy with the service and communication throughout your booking. While delays can sometimes occur due to factors outside our control, we always aim to keep customers informed and complete jobs on the scheduled day wherever possible.
It's great to know the team still attended and completed the job as requested despite the disruption.
Thank you for choosing Junkwize, and we appreciate your kind feedback.
Kind regards,
The Junkwize Team
Junkwize provide an excellent service
Junkwize provide an excellent service. I will be using their service again and the pricing is very reasonable.
May 20, 2026
Reply from Junkwize
Thank you for your review, John.
We're pleased to hear that you were happy with our service and found our pricing to be very reasonable. It's great to know you would use us again — that’s exactly the standard we aim to deliver.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Junkwize Team
I can't say enough how great the team…
I can't say enough how great the team that cleared are garage was. They were so polite and friendly and so efficient. The garage was spotless when they were done! I think they even sweeped it after.
May 14, 2026
Reply from Junkwize
Thank you for your review, Jennifer.
We're delighted to hear how pleased you were with the team and the garage clearance. It's great to know they were polite, friendly, and worked efficiently, and we’ll certainly pass your kind comments on to them.
We’re also glad you were happy with the finished result and attention to detail.
Thank you for choosing Junkwize, and we appreciate you taking the time to share your experience.
Kind regards,
The Junkwize Team
The italian guy who came to collect all…
The italian guy who came to collect all my stuff was fantastic. Very nice indeed.
May 11, 2026
Reply from Junkwize
Thank you for your review, Maria.
We're really pleased to hear that you were happy with the collection and that our team member made such a positive impression. We’ll be sure to pass your kind feedback on to the team.
Thank you for choosing Junkwize and for taking the time to share your experience.
Kind regards,
The Junkwize Team
The man was very nice but he was on his…
The man was very nice but he was on his own and it was a very heavy chair.
May 7, 2026
Reply from Junkwize
Thank you for your review, A.
We're glad to hear the driver was very nice and helpful during your collection. We do our best to match the right crew to each job, and in some cases lighter or single-operator collections are scheduled based on the information provided at booking.
We appreciate your feedback regarding the heavy item, and we'll certainly take this on board for future improvements.
Thank you for choosing Junkwize, and we hope to assist you again in the future.
Kind regards,
The Junkwize Team
Reply from Junkwize
Thank you for your review, Mark.
We're pleased to hear that the team arrived on time and was courteous throughout the job. Providing a reliable and respectful service is something we take pride in.
We understand you’ve left a 4-star rating, and we appreciate your feedback. If there was anything we could have done to make it a 5-star experience, we’d be glad to hear it.
Thank you for choosing Junkwize.
Kind regards,
The Junkwize Team
Reply from Junkwize
Thank you for your review.
We're pleased to hear that you found our service very good, quick and efficient. Providing a smooth and reliable experience is exactly what we aim for, so it’s great to know we delivered that for you.
Thank you for choosing Junkwize, and we appreciate your feedback.
Kind regards,
The Junkwize Team
Reply from Junkwize
Hi Lauren,
Thank you for your 5-star review.
We’re really pleased to hear you found our communication great and the service helpful and fast. Your feedback is greatly appreciated and will be shared with the team.
Kind regards,
The Junkwize Team
Great service
Great service, fair price, punctual and generally on point. Would use again.
April 20, 2026
Reply from Junkwize
Hi JW,
Thank you for the great feedback — we really appreciate it!
We’re glad to hear everything went smoothly and that you were happy with the pricing and punctuality. It means a lot to us that you’d choose to use our service again.
Thanks for choosing Junkwize!
Best regards,
The Junkwize Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.