JUST EAT Ireland Reviews 

2,132
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 266 reviews, most reviewers were unhappy with their experience overall. People frequently struggled with missing items, incorrect orders, and delivery drivers failing to deliver food to the correct address. Consumers also reported unhelpful customer service when trying to secure refunds or resolve frustrating order problems. Many individuals felt let down by the unreliable communication and lengthy delays during delivery. Though some reviewers were happy with the fast delivery times, they also appreciated the wide restaurant selection. Other customers found the ordering process remarkably simple, quick, and efficient for their daily meals. These users noted that tracking progress was smooth and convenient when everything went according to plan.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, frequently reporting that orders never arrive... See more

Order

Consumers find order to be negative, reporting widespread issues with missing food, incorrect items, and... See more

Customer service

People report negative experiences with customer service, highlighting frustration with unhelpful support and... See more

Service

Reviewers mention negative feedback about service, highlighting poor handling of missing items and unhelpful... See more

Refund

Users describe negative interactions with refund requests, highlighting challenges when dealing with missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The app is easy to use, I trust it, and unlike some other apps, your orders arrive with zero fuss. My only gripe would be the venders are adding on the Just Eat charges to their items. So using Just... See more

Rated 3 out of 5 stars

Order was wrong I was advised to contact justeat as I paid online through them. No reply on 2 occasions.

Rated 2 out of 5 stars

An order I placed was delivered with some items missing. I rang the shop and they said they were out of stock and that I would be refunded via justeat ie, it's been two weeks and no sign of the refund... See more

Rated 2 out of 5 stars

Just eat used to be a great company at "FIRST".I used to use them twice a week or more for over a 10 year period!! But once they started with this service charge for customers was a bad move on... See more


Company details

  1. Online Food Ordering Service

Written by the company

We're Ireland's leading online takeaway ordering service. We've got over 1,700 of your favourite local restaurants online for you to choose from #minifistpump! A reminder that this page is for reviewing JUST EAT and not our restaurants. If you wish to review your meal, you can do so via your account page on JUST-EAT.ie

Written by the company


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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2.7

All reviews

(2,132)

256 reviews in the last 12 months

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Rated 1 out of 5 stars

Closed my account

After years of using Just Eat have finally closed my account after a number of bad experiences. Takeaway delivery service is really bad these days. I understand this is the fault of the restaurants concerned, not Just Eat, but Just Eat’s response has also being disappointing.

Instead of taking up the issue with the restaurants, they instead choose to view the customer with suspicion for making ‘many claims’. All my ‘claims’ have been genuine, but of course the bad service must be exaggerated on my part. Maybe I am just very unlucky, but restaurants often deliver the wrong items or have items missing. I wouldn’t go to the hassle of complaining if it wasn’t genuine. Having worked in customer service and knowing how challenging it is, I feel it’s unethical to complain if it’s not justified

Food delivery is meant to be convenient but it’s now become more stress than it’s worth, chasing missing items etc. To be fair, the restaurant staff are no doubt understaffed and badly paid, which is an issue too. Today a pizza was missing from my order. Rang the restaurant, said they would deliver it, this was fine. They kept ringing to confirm my address and eircode, and then told me the driver couldn’t find my house. The rest of my order was delivered an hour before. They asked me to send my location. I asked had they WhatsApp (they were calling from a mobile) and they said they said yes. Tried to message them on WhatsApp and the number wasn’t there. I texted them, and they told me as they can’t find my house, they can’t do anything to help. I gave up, and submitted a refund request, and also ordered directly from another restaurant. The original pizza then arrived (freezing cold) so I cancelled the refund request by sending another message. Am convinced was dealing with a bot, or an agent who only knew his script, because they kept saying sorry for the inconvenience but they can’t compensate me. I replied again saying I have made it clear am no longer looking for a refund, but I wanted to make a complaint. The exchange was pointless. I have now closed my account.

If Just Eat had taken the time to check, they would have seen I order from an amazing Chinese restaurant frequently and I haven’t submitted any refund requests. Why? Simple!! This restaurant doesn’t screw up my order. I look forward to ordering from them directly in future

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service

Excellent website. I order from the same places due to being a little remote. I would love an expansion on providers but for the purpose of this review, I never have a problem with an order. Excellent service.

July 20, 2026

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