Just Gems Reviews 

19
TrustScore 4.5 out of 5

4.6

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4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

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4.6

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Rated 5 out of 5 stars

Sapphire and Diamond dress ring

I have always wanted a dress ring but I have never been successful in finding one for my small hand. I have bought pieces from Just Gems before and that gave me the idea of having a ring made . I knew what I wanted but didn’t really know how to articulate it .
Helen was warm and welcoming . She listened carefully to what I wanted and did a mock up for me . Helen had a vast selection of gems to choose from and so there was no problem finding the gems I wanted .
The finished ring perfect . It is absolutely beautiful . The setting is perfect despite the fact that I didn’t describe it particularly well .
I am thrilled with my commissioned ring and would thoroughly recommend Helen .

August 5, 2025
Unprompted review
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Reply from Just Gems

Thank you for your lovely review Sue. Our little team at Just Gems work hard to offer customers the best choice in quality gemset jewellery. It takes some bravery to opt to commission jewellery and we are delighted you took the plunge with us! Helen, Nick, Matthew and David are proud to have helped you create your perfect ring

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Rated 5 out of 5 stars

Fantastic jeweller

This is a wonderful shop, tucked away in a lovely Cotswold town. The owner, Helen has a fantastic range of jewellery but her real talent lies in her eye for design and the two commission rings she produced for us from semi precious stones we owned are fantastic (the pictures on the web site do not do them justice)! Helen was friendly, helpful, welcoming and efficient and the whole experience was really enjoyable.

September 19, 2024
Unprompted review
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Reply from Just Gems

Thank you for your feedback. Remodelling & revitalising your old gemstones to create beautiful contemporary jewellery for new lifetimes of wear gives Helen great pleasure. Every gem is a miracle of nature!

Rated 5 out of 5 stars

Above and beyond

I asked Helen for ideas to adapt a ring for me which ultimately involved removing a central stone, replacing with a different one, cleaning and upsizing. She could not have been more helpful, going out of her way to source a number of gems for me to try and consider. The end result is truly stunning and attracts comments every time that I wear it. This was a ring that belonged to my Mum which I didn’t wear. Helen’s knowledge, expertise and patience has meant that I now have something that has enormous sentimental value and most importantly that I now wear. Thank you so much .

July 18, 2024
Unprompted review
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Reply from Just Gems

It was a pleasure to help transform your Mum’s ring. How lovely that you are now enjoying wearing it. Thank you for your review

Rated 5 out of 5 stars

A real gem

Helen not only shared her expertise about an existing gem set in a ring, she was also kind enough to clean it for my wife. She shared fascinating insights into gems and sold us a beautiful piece. A highly qualified and welcoming person...highly recommended.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous Pieces and Exceptional Customer Service

Just wonderful. After seeing some pieces that I loved on Sunday but wanted time to reflect on what was an emotional purchase, I called in on my way home from London yesterday to purchase them. Not only are the pieces unique and beautiful, the welcome warm and friendly. Helen and the team knowledgable and passionate about their creations, but Helen even kept the shop open late when I was delayed and called to check what time they closed.

A huge thank you to Helen, Jan, and the team. I can't recommend this amazing jeweller enough and will be back soon.

December 12, 2023
Unprompted review
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Rated 5 out of 5 stars

The best jewellers

To all the ladies and gents out there wanting to look for that special piece of jewellery or would like to redesign an existing piece, can I please urge you to take a trip to a Just Gems in Winchcombe. This lovely shop is owned by Helen who is the most down to earth knowledgeable lady! Helen’s jewellery is absolutely stunning and very sought after so I was worried my budget was too small but Helen went the extra mile to source exactly what I wished for. I cannot recommend Just Gems enough to everyone. The whole experience is one never to forget!

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

We chose a ring through just gems which…

We chose a ring through just gems which was such a wonderful experience . We had the opportunity to look at many different gem stones and potential designs to suit. The follow up with quote and CAD drawing and the quick turn round to the ring arriving was fabulous. The biggest success is having a ring band which opens on the shank which is a god send for ladies with swollen knuckles. Couldnt be happier. Shirley & Mike from Aberdeen xx

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Opal earrings

I went to Helen in the hope that she could recreate a pair of opal and gold earrings that were stolen during a burglary 25 years ago and that my wife had been looking out for ever since. She had bought them with money left to her by her grandmother who was very dear to her and she wore them on our wedding day. I thought it would be a fitting surprise present for her 60th birthday. Working from a less than ideal wedding photo, Helen found the perfect stones and and had them beautifully made into an exact recreation of the earrings. They couldn't have been a better present, my wife couldn't believe she was looking at her 'old' earrings and was so happy with them. Helen was so professional, she made the whole process a pleasure and I can't recommend her highly enough.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Just Gems - creative flair combined with amazing service!

Just Gems is just that, a gem of store!! Fabulous service, a true flair for creative design and a commitment to do what is always best for the customer. Helen has provided me with expert advice and some exceptionally beautiful jewellery that she redesigned for me, it always attracts comments when I wear it!! Thank you.

April 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Just Gems - Truly Unique and Exceptional!

I first had the pleasure of meeting Helen and Just Gems at one of her very informative presentations on gemstones and jewellery. I was so impressed with Helen's vast knowledge, enthusiasm and passion about gemstones and jewellery that when it came to getting engaged, there was only one place to go and that was Helen at Just Gems.

Helen offers a unique and personal process with her huge knowledge of gemstones that are carefully selected, passionately recommended and absolutely individual to each client.

Helen is so easy to work with and is an absolute pleasure as she offers such a warm and friendly welcome to all clients and regularly keeps you updated on the progress of your commission.

Her eye for detail and creation of stunning pieces of jewellery that I simply would not have had without a knowledgeable expert available to me during the whole process. From helping to choose the exact gemstone, recommendations for creating a fabulous design, including re-purposing jewellery, Helen's enthusiasm is impassioned.

Another great aspect of working with Helen is that she offers value for money for extremely high quality unique gemstones and jewellery and will work with you whatever your budget is.

This first unique and personal service has since led to further stunning pieces of jewellery all designed and commissioned by Helen as I wanted to repeat this unique experience.

I would highly recommend Just Gems and can honestly say that the personal service that Helen provides is exceptional!.

I can guarantee you will be so pleased if you do visit Just Gems and Helen!.

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Helen at Just Gems is highly professional

Helen Plumb at Just Gems provides a top individual service . I purchased a stunning Aquamarine ring from her - and a few months later she sourced matching stones to have earrings made to an agreed design. Helen has extensive knowledge and is very easy to deal with which has resulted in very happy purchases.

January 27, 2023
Unprompted review
Rated 5 out of 5 stars

Opal ring

We've just had an Ethiopian opal made up into a ring and the result is stunning! Helen gave us wonderful, interesting background on the formation of the stone and the story of the peoiple that unearthed it. Just Gems is an understatement - you get so much more!

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Ruby wedding pendant

I sought a ruby pendant with which to give thanks for forty years of love. My mind’s eye knew exactly what it would look like: I guessed I would need to find the right stone, and then have it set. So I rang Helen and described my thoughts, which she understood precisely. She suggested including a diamond to add brilliance, showed me several of her cut and unmounted rubies, and offered as alternatives a number of ready-made pieces. One of these was exactly what my mind had in its eye - better, on account of the diamond that sat above the ruby. All this by phone and email (because Devon is miles from Winchcombe). Though she could easily have sent it to me I chose to go to Winchcombe to collect it - a happy trip which provided the extra delight of learning about the stone, and seeing so many others of Helen's lovely gems.

February 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Exceptional Quality.

I’m so happy I went to Just Gems and met Helen, I own a ring made just for me, I know so much about it, where the stone came from where it was cut where it was hallmarked. The effort Helen went to to find me the right stone was impressive and never at any moment did I feel pressured to buy, I enjoyed the journey from start to finish, from meeting and talking to Helen who is so knowledgeable about Gems, to choosing the stone and then to the day I picked it up. And now everyday feels special when I wear it, and I am someone who never thought she would be owning a bespoke ring and thanks to Helen I am now a very proud owner of a stunning Aquamarine and diamond ring. I would definitely recommend vising Just Gems before buying a readymade ring.

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful Sapphire & Zircon Jewellery.

We are fortunate to have Just Gems in Winchcombe. Helen has recently rejuvenated my engagement ring with a beautiful Zircon gem stone which took enormous effort and expertise to source the perfect replacement stone for me.

I have also had a Sapphire bespoke ring made, which I am delighted with, chosen from Helen's large collection of coloured gem stones. All my rings are polished, sparkling and looking stunning.

Absolutely recommend anyone to pop in and give Just Gems a try!

Thank you very much, Helen!

January 29, 2021
Unprompted review
Rated 5 out of 5 stars

Just Gems - just exceptional

Helen Plumb - not your average jeweller!

When two of my friends (who don't know each other, but do know that I love beautiful jewellery and gemstones) both recommended that I visit gemmologist Helen Plumb at her shop Just Gems in the Cotswolds town of Winchcombe, I was intrigued...

And what a treat was in store! Helen is an amazing lady, hugely knowledgeable and totally passionate about precious and semi-precious stones and how to use them to create items of jewellery that are individual and different, yet eminently wearable.

My first brief visit turned into a regular outing (there is always something new to see) and I am now the proud owner of a number of pieces which I just love, and which draw admiring glances whenever I wear them. And during lockdown, I have kept myself consoled by browsing the treasures on the Just Gems website.

When it's possible to visit in person again, Winchcombe is a very pleasant town, well worth a day out with some interesting local attractions to enjoy - if you can tear yourself away from Helen and her gems, that is!

January 28, 2021
Unprompted review
Rated 5 out of 5 stars

A seamless experience

My best friend recommended Just Gems to me as I was looking for a sapphire engagement ring and had seen how beautifully his order had turned out. Helen was a pleasure to work with throughout the process, taking on board every detail that I wanted in the ring (choosing the stones was great fun) and matching its design to a description of my partner to create a piece that was stunning but secure to match her active lifestyle. The experience was so straightforward, even mid-pandemic, and I would highly recommend Just Gems to anyone.

January 27, 2021
Unprompted review
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Rated 5 out of 5 stars

Such a special service

Such a special service! After a terrible encounter at a craft fair with an arrogant trader, Helen made me feel like I wasn't an idiot and he was well out of line. She gave me her number and said she could help. No pressure, she left it with me to decide to contact her and I'm so glad I did. She created a beautiful bespoke piece that I had commissioned for my dearest mother's 70th birthday. Helen really listened to what I wanted, was honest with timescales and costs and kept me informed of progress throughout the process. My Mom was so pleased with the result which is unique and special. I highly recommend Just Gems and the service that Helen provides.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Unique earrings

After a burglary I wanted some new jewellery but I am not keen on much that you see in the High Street. Helen came to our WI meeting and was so enthusiastic and knowledgeable about gemstones that I thought it would be fun to visit her and see the jewellery in person. I was not disappointed; and although spoilt for choice I decided on Australian opals for a pair of stud earrings. I am very pleased with them as they have fire and a depth of colour that I have never seen in opals in any shop. My unique earrings give me pleasure each time I wear them.

January 26, 2021
Unprompted review

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