Justairguns Reviews 

Purchased a gun on a Monday, was expecting delivery on the Saturday only to be called on the Saturday to say it wasn't in stock. Because I didn't want another item off the website I was told it was my fault I would have to wait 7-10 days for a refund! So I was out of pocket for 2 weeks after they took my money for an item they didn't even have...

Not at all impressed - purchased a Glock 17 BB air pistol and found that the thread of the fixing nut into the mag to secure the CO2 cartridge was faulty - called Justairguns to explain the problem - even before I had finished trying to explain the problem they were not interested and was told (very rudely) that it was my fault - solution = you have to purchase a new mag. Will never deal with again.

Delivery - 3 weeks with an email 48 hours beforehand. Be prepared to wait this long if you are not local. Delivery was on time.

The air rifle (a Draganov) is a cheap clone and whilst it makes a great wall display it's usablility as an air rifle is awkward. The magazine is a hopper, the CO2 is inserted inside where the bolt would be. If you fit a scope, you have to remove it every time you want to reload CO2. The cheek rest, stock and fire grip are plastic but the body is metal. For wooden parts the price would double so if you want a display piece it's good value. I fitted a clone scope bought elsewhere and it's a clunky fit, much like the original apparently...

Ordered an air rifle and paid for it. Was then basically lectured as to what I had to do to get the shipment. The shipment was to be about 1 week later. I subsequently cancelled the order and asked for refund. That was agreed and got email to that effect with refund detail being 7 to 10 days later. After 7 days checked email again and noticed that the refund total had been crossed out with thin line and total shown as 00.00. Contacted them today 15th Oct. and after long wait was told their bank had not processed request and again told refund would be made in a further 7 to 10 days. I WILL BELIEVE IT WHEN I SEE IT.

Great Service and Genuine Company
I recently purchased a UX Iconix PCP Air Rifle (.22) on 30th September and opted for the £50 home delivery to Manchester. The team responded to my emails quickly (usually the same or next day) and were very helpful throughout.

My package arrived on 5th October, exactly within the timeframe they mentioned. For anyone seeing negative reviews and feeling hesitant, don’t worry, this isn’t a scam. If you look up their physical store in London, they actually have 4.5-star reviews, which speaks for itself.

I think some of the bad reviews come from people expecting instant delivery, but the website clearly explains delivery times and that some locations take longer. Overall, I had a smooth, reliable experience and would definitely recommend ordering from them.

Good service and value. Had easily placed the order for the Kral Devil rifle package before checking any reviews. Although initially apprehensive I'm impressed with the service I've received. Product as expected although the ammunition wasn't the most accurate and soon replaced for Diablo Jumbo Heavy. Some fine tuning on the scope but good accuracy at 20 yards. Delivery on the day, given that I live in rural northwest Durham and didn't fully understand it would be actually hand delivered i commend the driver for his efforts although understandably a couple hours late, it is quite a trek. If you get the service I've received you won't be disappointed ☆☆☆☆☆

Bought an air rifle that had a fault after a few shots, then read the reviews after and thought ohh sugar. But they promptly exchanged for something else and refunded the difference pretty sharpish, was really good all round.

My last visit to the shop was exactly that. Whilst the range of guns in store is good, it's more like a museum. Look but don't touch, until you've paid for it! Apathetic sales staff both in person and in the back office. The prices are very competitive but.... the after sales care is non existent. Take a look at their policies and understand that they don't give a damn about you once you hand over your money. If you buy an item that goes faulty within a week, they'll blame user error and send it away for the manufacturer to sort. All this is from me actually visiting them. Looking at the Google reviews, I can see if you order online, you should count yourself lucky that it turns up in one piece or at all!.
For what you gain in price saving, you sacrifice EVERYTHING else.
I'm just hoping that I don't get any issues with the rifle I bought from them. Avoid.

Despite being misled by some online reviews (after purchase) into thinking I had fallen for a trap, these guys genuinely delivered. I live in a remote area of the South West and these guys got my order to me within 7 days of purchase.

The courier to begin with was "late" and I received a call from two separate numbers with reasons as to why the delivery was late, making me think I had somehow been scammed. This was absolutely not the case, the courier had been delayed due to a closure of the A39 which was a fact and made his way from London to the South West to deliver 2 hours past his scheduled time.

I will admit to sending an email I quickly regretted as these guys are superb, just give their delivery guys a chance!

Bought a C02 pistol off their website.
Was charged £50 for delivery and took over 8 days to arrive.
Magazine went faulty within 1 month, less than 250 pellets.
Was asked to take videos and send even though the fault was very dangerous (leaking co2).
It was suggested it was my fault/improper use!
Then recieved canned response saying i would have to pay for return postage before any other action would be taken.
Not at all what is acceptable in my book.

I used JustAirGuns for a transfer of an airgun I had brought at auction. Mike was very quick to response and offered clear advice. The most help vendor I have found in London.

Thank you uk.trustpilot.com! Your reviews stopped me from pressing the order button with this company. Their website is almost unusable.

All the other 1 star reviews sum up this company.
Appalling! Their web site is misleading, I thought I bought a 'bundle' whereas I actually only bought a rifle. My mistake, however mislead by the web site.
Delivery is a joke!
Rifle ordered on 23/06/26, rifle arrived 01/08/25! They deliver in 'areas' however, they don't tell you what day is your 'area'! You get 24 hrs notice to say they're delivering. If you're not about, you have to wait another 7/8/9 days for another 24 hr notice text.

Mike from the pre-sale team gave very helpful advice and the delivery was extremely quick; it arrived within 36 hours. The team were also helpful in answering queries I had and addressing trouble shooting once I received the gun. Selling guns is highly regulated and there are inevitable hurdles that need to be followed but I thought the whole process was extremely well handled. Well done.

The order process was simple and great selection of items. This is my first purchase of a Air pistol. Only waited just over a week for delivery. However, here is the issue I received a text message with a delivery date of Monday 14th July, I contacted the "shop" attempting to explain I was in work on that particular day, I was told "just answer the text message", as instructed I texted back explaining I would not be in that particular day and gave my days off when I would be in to receive the Item. Monday arrives and I receives a call saying my item was being delivered and he was 20 minutes away, the delivery man was most upset when I explained I wasn't at home and I would have to make my way back home, when he started to explain he had other deliveries to complete, so is it my fault if the system they have in place for deliveries isn't fit for purpose or are we just dealing with people who cant follow a simple instruction. If I had seen all these negative reviews I would have been very sceptical placing an order. Come on Justairguns you have a great product and website, you are doing yourself an injustice not trying to resolve these issues and be more transparent.

My first & last purchase from Just Air Guns. I spent £300 on a gas blow back Pistol and an extra £50 on delivery. The plug that holds the Co2 cartridge and ammunition in the magazine wouldn't screw into the magazine so I have been unable to use this item. I emailed them to ask for a replacement plug as the thread on the one sent was cut incorrectly. It was cut straight with no pitch to match the thread in the magazine. They dismissed my complaint without even seeing the item and told me to buy a new one (£170 for a replacement magazine assembly). I will never buy from them again and suggest you look elsewhere too.

There was a bit of a hiccup around the payment for my order but this was promptly resolved. I was a bit concerned about the negative reviews on here, but decided to give them a chance. 4 days after the payment issue was sorted, my items arrived on a Saturday. I was given a time slot the day before, and the delivery drive phoned me 90 mins before arrival to give me an estimated time of arrival. So I can't really fault the ordering and delivery process at all.

Ordered on the 13th June. No contact and then a delivery for last weekend which did not show up. Promised he would chase and nothing. Asking for my money back. Shocking.

such a bad company NEVER USE THEM

still waiting after 3 weeks for item, was given a delivery time 4-8 and then turned up 6 hours before, then claimed no answer at door, but 4 people were all in. few more days then im cancelling order.