Justairguns Reviews 

I recently placed an order from Justairguns.co.uk, I first made the mistake of filling my address wrong, I emailed Justairguns with a swift response with the updated address from Mohit. Then I failed to realize I needed to produce identification for my purchase, so I cancelled my order, again I received a swift response from Prab, cancelling my order and returning my funds back to me.

I then came here to post my experience and read through the crazy negative review comments and I noticed a lot of bots 1 starring. I'm guessing either somebody had a bad experience and made fake accounts with the dire mission to damage justairguns reputation or just a competitor.

Anyway, I also checked scamadviser and Justairguns gets a 94/100 score over the past 9 years which is great, I felt inclined to write and extend this review because I think it's unfair that Justairguns is getting smashed by these 1 Star Bot/fake reviews.

I may have cancelled my order but my experience with Mohit and Prab, responding to my emails within a hour of sending helping me immediately without any problems what so ever. Justairguns also have another website JustBBguns.co.uk and scamadviser has a rating of 100/100 with 5,765 reviews on Trustpilot, I also checked the comments and it's the same situation, you only have to see the timeline to spot the beginning of the bot/fake wave, tons of bots/fake accounts posting bad reviews.

I thought I'd let you all know anyway.
Have a good day.

Purchased an item not fit for purpose; a mount for my new scope. It was totally off-centre, and poorly made (hard to imagine for a mount). After a back and forth thread of emails where I was asking for a prepaid returns slip (as per their website), and them asking me to prove the item is faulty with a photo (of something which cannot be proved with something shorter than a 3-5min video explaining everything in detail (and I only have two hands..), they decided to give me a call to perhaps clarify the matter.. but when I once again clearly explained that it wasn't possible for me to do and that perhaps they could investigate it themselves when I returned the item, the fella replied "well you only spent £13 on it and it's for regular rifles so.." as if to say, my fault for buying a budget product.

Mate.. it has one job. To hold the scope in line with the barrel. It failed to do its only job. It's a poorly made product, wonky, with visible components not fitting together as they should.. it's not fit for purpose. If it's my fault for buying a budget "only £13" product that doesn't work, then DON'T SELL IT. That way this situation doesn't happen.

Test your products.

But hey ho.. based on all the other reviews on here, I have to assume you operate a scam, and I fell for it.. that's £19 I'll never see again (P&P included).

Avoid at all costs, saying the attempted delivery but nobody in- was in all day? 3rd time lucky- nothing!! No surprise here, they wanted another £40 for re- delivery!! No thanks!! I want proof you tried to send it! ‘We don’t use calling cards’ Customer service is AWFUL! Took my £40 off the refund!!! Rude arrogant little twerp on the phone too who wouldn’t give me his name!

Utterly terrible. Completely incompetent. I phoned to ask a question about an air rifle measurement and they refused to supply it, saying that they would not help me unless I paid them first. The salesman 'Jack' then passed me on to his 'manager' who refused to give me his name and said the same thing. I do not believe they even had the gun in question and may well be a scam. Avoid!

Had a horrendous experience last year with their "justbbguns" dept so I dont know why I expected any different since it's the same customer service.
I emailed regarding a price match - as stated they do on their website - about a .177 gamo junior hunter air rifle, only to receive an offhand reply about how the scope they were offering in a bundle was better quality than on the link to a site I'd sent them (same bundle, over £50 less elsewhere) and no response or attempt to price match the air rifle itself on its own that I'd seen for over £30 cheaper on a different site.
When I queried this again they stated they contacted that supplier, the gun was out of stock and so they don't have to match the price - and quoted that dealer would charge £30 delivery to a RFD and then the gun shop would charge £30 for me to collect. I had already checked all this and it would have been half that.
So after the reply of "how can we offer price match on a gun they stock but is out of stock?" I was a bit surprised at the abrupt and poor customer service.
I replied that I thought their response was a bit rude and asked if they would they make an effort to match the prices I'd seen. The reply was, and this is a direct quote:
"we are in business to make money not to give you replies that will suit you".
Shocking customer service, rude and very unprofessional. Avoid at all costs. Their prices are above the market value, their customer service and aftercare is horrendous.
Their response about 'just being here to make money' could not be truer. Do not deal with under any circumstances, they will fleece you.

After the initial delivery brought the wrong gun and my complaint the company were very good they sent the proper gun and sent by courier I was very pleased just air guns were very polite and co operative and resolved the issue very quickly.
Thank you just air guns definitely would recommend and use again.

Please don't put price match on website if you cannot match the price, and say our stock is new and others are old, 🤣.

AVAOID ! Hello I would like to say this company is SCAM they will take your money probably send you a broken gun and when you contact them they will be very abusive .

Brought two items recently an air pistol and then a scope.
The air pistol is missing the shoulder stock and the scope with illuminated reticle, the battery cover is basically welded shut.
Tried contacting them via phone, numerous Emails and the so call online chat which is just a web form, NO replies.
I wish to God I looked up the reviews from this site before ordering.
Stay well clear of this company.
Any so called warranty you think you may have with the product is gone out the window as you'll never be able to get support from this company.
If I don't hear from them soon I'll be off to speak to the credit card company for a refund.

Bought a BB gun in September and it wouldnt fire the BB I emailed loads of time and sent a video in showing it wouldnt fire and not had a response from them and have emailed them loads of times since.
Never buy from them again.

This company has no customer care follow up. Defective magazine was supplied which releases the co2 gas. No one replies to emails. Stay well clear

I popped into the store today to pick up shooting related accessories and the service was helpful and friendly.
Many thanks guys

The worst customer service I have ever had! The email they sent was so rude! I was charged £30 delivery and yet the gun and other items were just thrown into a box rolling around! Hardly safe! Their response “not sure what you expected 30 pounds delivery”
Clearly not fussed about repeat custom.

Rude telephone customer service , driver arrived late and was stroppy and I believe they have passed my details on to at least one third party....AVOID !!!!!!!!!!

Bought a co2 rifle, worked fine for a few weeks then suddenly it started discharging ALL its gas when a new can went in. I contacted them, they asked for a video. I sent them a video and they are now completely ignoring me, sent 3 + emails no response.
Very upset, waste of not only £200 for the gun but OVER 50 quid in wasted 88Gram co2 trying to test it my self.
Not only that but most of the screws holding this thing together appeared as if they had been on / off multiple times.

Delivery information was poor and unreliable and delivery was expensive. Do yourself a favour and buy from Pellpax.

Rubbish company. Item not working after 2 months. I not showed any professional interest in sorting it out. They said they lost my files and emails. Avoid if you don't want hassle or want money back if the item is faulty.

Unprofessional incompetent young employees that get awfully confrontational when told they are wrong. Didn’t deliver the product but was notifying me on numerous occasions that I would get my refund for delivery. After all of that, was told not to contact them anymore and actually threatened to get police involved. Got all my money back via my bank, but just such a hassle and a waste of time and effort. Would recommend either pellpax, airsoft world or patrol base.

DO NOT go to this place.
Very poor service, and been waiting over 3 weeks for my delivery. I have now cancelled my order, so will see how long they take to refund my money. When I phoned to ask about my order they put the phone down on me. Very poor customer service…..you have been warned

Avoid at all costs! They was quick to take my money but afterwards your left in the dark and they do what they want. Shocking costumer service if they actually decide to pick up. Wish I had got a refund and went somewhere else!