justbeautifully Reviews 

60
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Ive been using this company with no problems for several years. re-ordered in august and still havent had the goods. dont answer the phone and dont answer e mails

Rated 1 out of 5 stars

I have ordered goods from Just Beautifully in the past 3 years, the first order had goods missing which they then resent. Second ok. Third order, took money immediately, had no order confirmation only... See more

Rated 1 out of 5 stars

Took my money on the 4th November and have now finally agreed to re-fund me (18th November) after pay pal got involved.. No communications, probably the worst customer service I have ever had. No conf... See more

Rated 5 out of 5 stars

Perfect, just perfect. Under strict instructions (from the wife) I had been looking for the limited edition GHD hair straighteners in purple, these proved almost impossible to source. But, than... See more

Company details

  1. Hair Product Store

Information provided by various external sources

Hair products online, professional beauty products, beauty care accessories


Contact info

1.8

Poor

TrustScore 2 out of 5

60 reviews

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1-star

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1.8

All reviews

(60)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Service !

Wasn't sure which Waxing Kit I needed, the gentleman I spoke to was very helpful and I am very happy with my product. He took time to explain the differences, and really made me feel like a valued customer. I am not used to this level of service and will definately shop with justbeautifully again !

September 17, 2011
Unprompted review
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Rated 4 out of 5 stars

all ok

there are some bad old reviews of this site but it is now under new management who i phoned and spoke to, the bloke who answered the phone took the time to explain this and asked for my thoughts (have not looked to see if any changes were made but made me feel valued!) on my ordering experience.
i would use this firm again.

September 5, 2011
Unprompted review
Rated 5 out of 5 stars

Great price and service

Received GHDs next day, couldn't have asked for a better service except for maybe an email to let me know when they were being delivered.

September 5, 2011
Unprompted review
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Rated 5 out of 5 stars

Fantastic!

Fantastic product, arrived much sooner than the estimated delivery date, chuffed to bits!x

September 4, 2011
Unprompted review
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Rated 5 out of 5 stars

Excellent Prices Great Service Worthy of Recommendation

i used a few seach engines to find the best non domestic use rechargeable hair clippers and the Wahl Belissima came out the best for around £100 then searches to find the best prices online. Just Beautifully came out on top with delivery, They did exactly "what is says on the tin" the latest model the right price and delivered qiuckly, i'm a happy shopper

September 4, 2011
Unprompted review
Rated 5 out of 5 stars

Fast and Superior to any online buyer i have used so far !

I ordered some Ghd products from Justbeautifully.co.uk and i was amazed at the service, i ordered the goods and 3 days later they arrived with out problems, i actually called customer care the next day and they where really polite and helpful... I will definitely order again from them ! Keep up the good work !!!!

August 29, 2011
Unprompted review
Rated 5 out of 5 stars

Super Excellent Every Time

I order loads of stuff from these people they are soooo helpful and always quick to deliver. Plus they are the only people that sell the wax I use now at a good price.

August 24, 2011
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Excellent customer service. Helpful, friendly, Jessica went out of her way to be of assistance. Would recomend highly.

August 12, 2011
Unprompted review
Rated 1 out of 5 stars

Shockingly bad company

I spent a lot of money with these people on hair products. After researching a little more about their suitability for my hair, and discovering that they were unsuitable, I asked to return them when they arrived eventually by post. I hadn't even opened the packaging! I was informed by e mail that hair products could not be returned! It does NOT say that on their returns policy. Also there is no returns address on the packaging. I ended up throwing the products away. I was not even convinced that they were the genuine article.....probably fakes. DO NOT BUY FROM THIS COMPANY.

August 12, 2011
Unprompted review
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Reply from justbeautifully

Hi, I am very sorry to hear that you were unhappy with our service. Can you please contact me directly gemma.groves@justbeautifully.co.uk or on 02081331218 with your order number so I can discuss this further with you as if our returns policy did state you can return the items, I do not understand why you would have received an email stating otherwise? Plus our returns address is on the website and the packing slip you received in your parcel.

Furthermore none of our products are "fake", in fact we really do take this comment to heart. Please always feel free to contact manufacturers to verify we are fully authorised to sell.

Rated 4 out of 5 stars

Company have been in touch and quickly resolved this problem

The Company have now refunded me for the items after explaining they have recently acquired the Company and had some teething problems. I am very pleased with how they have handled my complaint and wish them well for the future.

August 12, 2011
Unprompted review
justbeautifully logo

Reply from justbeautifully

Hi, As your order was delivered on the 12th July and the 3 emails we received from you were all on the 29th July, we replied to your emails stating that we couldn't accept a return of these items, as per our returns policy you have to notify us within 7 days of receipt if you wish to return. If there is a genuine reason for you not being able to contact us within this time frame, please do contact us asap.

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