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JustGiving Reviews 

8,241
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the platform easy to set up and use for fundraising, appreciating the straightforward process. Many people highlighted the excellent service, including helpful support and regular updates on donations, making their overall experience very positive. However, some customers also noted concerns regarding payment, specifically the default 'voluntary' tip or admin fees that were not always clearly visible to donors. A few other people also felt that withdrawing funds could be complicated, and the website sometimes presented navigation challenges or bugs, making it difficult to find their own pages.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy to set up, use,... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to set up and navigate... See more

Payment

Reviewers mention negative feedback about payment, with many expressing frustration over hidden fees and... See more

Service

Users describe positive interactions with service, finding it an efficient and simple way to raise money for... See more

Price

Consumers find price to be a source of dissatisfaction, primarily due to unexpected additional charges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website easy to use, with lots of options to remain partially or totally anonymous if you wish when giving. Setting up a justgiving page for raising money was also easy. The slight disappointment is... See more

Rated 4 out of 5 stars

It's an easy and safe way to raise money, it's shows the people that donate what the money is being raised for and that it's being spent correctly. Communication is on the whole very good. The only... See more

Rated 4 out of 5 stars

I was glad to have the chore of fundraising taken out of my hands but I didn’t feel there was any connection between JustGiving and Race for Life. They kept nagging me to start fundraising when I had... See more

Rated 5 out of 5 stars

Easy to set up at the start. Prompt notification of donations. Easy access to fundraising page. Regular updates on progress etc. Only downside for me is the amount added to the donation for admin etc... See more


Company details

  1. Technical Service

Written by the company

The world’s most trusted online platform for giving. We help amazing people like you raise more money for the causes you care about. Back in 2000, JustGiving.com began with one simple goal – to enable charities to receive donations online from anywhere in the world. Fast forward 25 years, over £7 billion has been raised for good causes in almost every single country in the world.


Contact info

Do something incredible today

Online fundraising for the people and charities you love.

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,241)

1,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to set up and looks great

Easy to set up and looks great
Confusing for people donating, it adds in commission
Not so easy to get the money paid out
Takes a cut before paying out
Seems the best and would use it again but now understand it better.
We were raising funds for a defibrillator locked box.

July 20, 2026
Rated 5 out of 5 stars

JustGiving is a great website that’s…

JustGiving is a great website that’s really easy to use. Setting up my fundraising page was quick and straightforward, and sharing it with friends and family was simple. I would definitely recommend it to anyone looking to raise money for a good cause.

July 19, 2026
Rated 4 out of 5 stars

I was glad to have the chore of…

I was glad to have the chore of fundraising taken out of my hands but I didn’t feel there was any connection between JustGiving and Race for Life. They kept nagging me to start fundraising when I had already raised £920 plus a lot of Gift Aid. Probably their fault, not yours.

July 21, 2026
Rated 4 out of 5 stars

fairly easy to use

fairly easy to use, set up page easily enough, was challenging to send out links, also there were too many notifications for the site/ progress etc, little overwhelming

July 17, 2026
Rated 5 out of 5 stars

It was a lovely experience of a mixing…

It was a lovely experience of a mixing pot of all ages and ethnicity with the firm coming together for a very caring and giving day, walking for a good cause even in the extreme heat, and you made it so comfortable and safe with refreshment stops along the way. Absolutely wonderful when we got back after the walk and listened to the saxophone player and DJ. But a big shoutout to the Lady who was on the microphone all day interacting with us all she was wonderful and made the experience fulfilling, looking forward to doing it all over again next year Gods willing.

July 21, 2026
Rated 2 out of 5 stars

It's OK but...

I think the user experience would be better if it was more obvious as to how to access and update profile. There seems to be a lot of clicking around trying to find it, at least when you're new to it.

July 17, 2026
Rated 5 out of 5 stars

Made fundraising easy.

Made fundraising easy.

July 19, 2026
JustGiving logo

Reply from JustGiving

Hi there,

What you’ve achieved through your fundraising is genuinely inspiring. Raising money for a cause takes real time, energy and determination, and the impact comes from the commitment and effort you put in.

We’re glad JustGiving could support your fundraising, but the difference is driven by people like you and the causes you care about.

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