Kafene Reviews 

536
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 143 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are eager to assist and accommodate various situations. Many people appreciate the easy and stress-free user experience, highlighting the quick credit approval and smooth application process for obtaining products. However, some customers noted concerns regarding payment terms and transparency, reporting unexpected higher costs or unclear account balances. A few reviewers also expressed dissatisfaction with the bi-weekly payment frequency, preferring monthly options, and encountered problems with auto-drafts after making large early payments.

What people talk about most

Payment

Users describe ambiguous interactions with payment, with some reviewers appreciating the easy and affordable... See more

Service

Consumers find service to be positive, with many reviewers praising the excellent and fast service they... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process simple, easy, and... See more

Product

Customers had ambiguous experiences with product, with many expressing satisfaction with their purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

My experience was top of the line,they greeted me with open arms and a great smile.The customer service was very amazing,they gave me various options and I'm looking forward to going back to experienc... See more

Rated 5 out of 5 stars

Miss Rosa is a very good salesperson. We always love going shopping with her. And the delivery guys are people who give their all. The furniture didn't fit through the door, so they decided to move... See more


Company details

  1. Alternative Financial Service

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.2

Great

TrustScore 4 out of 5

536 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(536)

141 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Don’t deal with these people

Don’t deal with these people. My husband and I had weekly payments and they were receiving FAITHFULLY every week until my last three weeks I decided to DOUBLE my payment and they still say we owe them money! SCAM! SCAM! S.C.A.M.M.E.R.S! Do NOT! DO NOT! Deal with this lying people at all.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Easy application process

Easy application process and excellent approval amount. I'm glad the guys at LKN LIQUIDATORS told me about Kafene. Got me the product I was looking for and made it easy!! Thanks!!

May 29, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience

I was very pleased with the way my transaction went. It was so smooth and fast but efficient. Prior to seeing an associate I had already checked their available finance company, did the process, went to associate and it was a done deal. I was told 2 to 3 weeks for furniture delivery, I had in a week.

I do feel their delivery fee is ridiculous. I am literally off the same road and they charge $200, nope. Aside from that, they were GREAT.

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

I have caught this company double…

I have caught this company double charging me and when I complained they refunded my money and then charged me again the next week. There automatic payment system will jack your credit up. There customer service agents seem to get upset when you prove that they have made a mistake if your trying to build credit this is not the company to deal with i now have late payments on my records for mistakes they made like charging two of my cards at once I strongly suggest not using this company

May 7, 2026
Unprompted review
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Reply from Kafene

I'm so sorry you had a bad experience, Richard! Please shoot us an email at help@kafene.com to tell us a bit more about your situation -- we'd love to try to make it right.

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Rated 1 out of 5 stars

THIS IS A PREDATORY LENDER

THIS IS A PREDATORY LENDER. THEY WILL BURN YOU ON EVERY OPPORTUNITY.
I paid 2 accounts off within the 90 day period. On two contracts with me they didn’t make a dime. So, on the second contract I called and made a lump sum payment to pay off the balance. They sent me a text congratulating me on the early contract completion. Theee days later I get a text from Kafene stating that a last payment was returned to them and now I owe them $3006 on an account I paid in full and they confirmed. I had the my Bank draft letters and I sent Kafene my bank statements per their request, and they said I am still responsible. I’ve had to acquire an attorney because this madness has to stop.

ADD KAFENE TO ALL THE BAD BUSINESS LIST AND BLOGG’S YOU CAN FIND.
EVIL PEOPLE.. GOD BLESS YOU ALL

December 18, 2025
Unprompted review
Kafene logo

Reply from Kafene

This is not at all the experience we want our customers to have. Would you give our team a call at 855-420-0747 and we'll see what we can do to make it right?

Rated 1 out of 5 stars

I was told that my payment would be…

I was told that my payment would be once a month not every two weeks. Not what I signed up for. Paying like this i would be paying 3 times more than it's worth. Not good customer service lying to get clients. They are crooks for people who don't have good credit and need stuff. I would not recommend using this company for anything!

April 3, 2026
Unprompted review
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Reply from Kafene

I'm sorry there was confusion around your payment frequency! Would you give our team a call at 855-420-0747 and we'll see how we can help?

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Rated 1 out of 5 stars

I got Kafene through tire agent

I got Kafene through tire agent. I canceled my order through tire agent with in 4 hours because I ordered the wrong size. Kafene is still pulling the money out of my account after tire agent told them I canceled my order.

March 6, 2026
Unprompted review
Kafene logo

Reply from Kafene

We definitely want to help get this sorted out, but we need a little more information. Would you give us a call at 855-420-074?

Rated 1 out of 5 stars

Very unprofessional company

Very unprofessional company. They will take money even when your merchandise was cancelled. They knew beforehand not to take my money but still did so. It took me weeks to get my money back. These crooks will charge a customer interest. But will not allow a customer to charge them interest for illegally taking their money. I hope companies like this fails with their usury and non accountability tactics.

March 25, 2026
Unprompted review

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