kanine.com Reviews 22

A few days ago, I placed an order and explained that I needed the products before June 6th and 7th for an event. Lexy went above and beyond to help ensure that my order would arrive on time.

I would like to thank Lexy and the entire team for their excellent customer service, support, and fast response. The clothes I received are beautiful, and I am extremely happy with my purchase.

Thank you again for all your help!

We love these brands! And products are TOP DESIGN & QUALITY! We always order a lot from Brand Kanine and always super satisfied with their service! High recommended!

Quality is good! Good to have more crossover with Arsenal!

Great products and amazing costumer service!

Best service! Always quick reply on email and when the things I ordered didn't fit they replaces them with another (even better) product that fitted perfect. Can really recommend this shop.

My shipping information wasn't sent. My package never got to me. I contacted Kanine and they immediately sent me a new one. They also have coverage from Route so my package was covered.
Quality was great. Customer service was great. Will be purchasing again in the future

Thank you to the online customer service team for helping with the stock transfer and the follow-up delivery assistance. My dog now has an amazing stroller, and we’re very happy with it!

Nio was hands down the BEST customer service representative I have had contact with to date. I’ve reached out multiple times but Nio was the only one who took action. Thank you so much!!! You are a lifesaver for real.

The sizes were correctly described and so all cloths I bought fitted nicely to my dod

I love Kanine! The service is always so good and deliveries are super fast!
It’s my favourite website for shopping for my yorkie, especially I love Ralph Lauren Collection!

Be very carefull to buy from this company, they send you smaller sizes clothes and when you ask them to send you the lebel to return the item they will tell that they can send it at the condition you make a new order first otherwise they dont offer returns.
They say it is in their policy which is not and they dont respect your right of comsumer to return an item within the.first 14 days

We got a smooth return and refund for our POLO Ralph Lauren products this week. Process was smooth and efficient. Thanks Kanine!

The size is wrong and small , so when you want to return the item and change your mind , they denied to sent you the label AVOID

we bought in excess of over USD1k from Kanine. Based on thier size chart it was just a tad too tight so we needed to change.

Turned out all smooth, we ordered a new order with the next size up as requested by customer services and then they sent the printed return label with the new order.

sending it back took a bit longer than expected, but Kanine refunded the old sizes swiftly once they received it.

all in all a great experience and the products are just toooooo high quality, it was next level and well worth it

Everything arrived on time, just as expected for Halloween.

great quality and service was fast and clear. Will definitely be back to buy again!

Bought some POLO Ralph Lauren and BOSS items from Kanine. Arrived super fast and I had to exchange one of the items as it was a little too small due to sizing. Their customer service is great, so I bought a new order and they provided a return label for the old item. Everything was smooth, refund was executed after they received it back in their LA warehouse. Highly recommend!!!

Delivery was fast and I was able to use a coupon to get a great deal.
I wish the size information was a little clearer.
I'd like to see them open a store in Tokyo. I think there's a lot of demand.

Bought the Ralph Lauren harness + leash from Kanine. It came in a few days, no issues. Fits well, amazing quality!!!

Used it a few times now, no complaints. Emailed about sizing before ordering, they replied fast and actually helped.

They have so many more interesting items I'm dying to try, will probably buy again :) thanks

Super fast delivery. Based on the size charts, I actually was inbetween size, so I ordered what I thought was best for my bobby. It turned out to be a bit small, so requested a size exchange which Kanine covers. As I was in a bit of a rush to get the right size for bobby's birthday, the fastest way was to order a new one and they included a printed return label for the return of the old one. After they received the return, I got the refund, all smooth and efficient. customer service is great!