Kaplan International Languages Reviews 

3,815
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and professional teachers who make every single lesson both engaging and deeply enjoyable. Visitors also mention that the school locations are fantastic, situated close to major tourist attractions, and that the welcoming environment truly helps build lasting confidence when speaking English. Some reviewers were not happy with administrative support or scheduling, noting issues like late timetable details, unhelpful office staff, and inadequate overall assistance. A few people also mentioned that specific accommodation arrangements or certificate services ultimately fell short of their personal expectations.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that teachers and support teams are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how classes and... See more

Location

Users describe positive interactions with location, noting that schools are situated in great central areas.... See more

Service

People report ambiguous experiences with service, reflecting both strong satisfaction and profound... See more

Customer service

Clients share positive opinions on customer_service, noting that the student support team is incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience in Kaplan Bath was really great : it was a good place to learn English, the staff is lovely and helpfull. The city is perfect, not to big but lively and close to the countryside and my... See more

Rated 5 out of 5 stars

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my Englis... See more

Rated 5 out of 5 stars

My experience was amazing! The school is in a great location, close to most of Liverpool’s main tourist attractions. The team is fantastic, especially teacher Katie — she’s the best teacher I’ve ever... See more

Rated 5 out of 5 stars

From my experience, Kaplan is the best place when it comes to learn English. The teachers are very competent and patient with your learning process, they will motivate and encourage you to talk every... See more


Company details

  1. Language Course Provider
  2. Educational Institution
  3. English Language School
  4. Language School

Written by the company

The world's language school. We believe in the power of language education to build connections, forge opportunities and enrich lives. We offer English, French, and German courses in spectacular locations across the world. Let us help you go further with languages. Now owned by Inspirit Capital. Use of Kaplan brand under license.

Guaranteed Progress with Intensive English Courses

Advance At Least One Level Every 10 Weeks

Advance At Least One Level Every 10 Weeks
If you switch to an Intensive English course of 10 weeks or more, we can guarantee you will improve your English by at least one level of fluency in one of our US, UK, Canada or Ireland schools. If you don't, we'll give even give you an extra four weeks of tuition absolutely free. Terms and conditions apply

Find Out More About Guaranteed Progress at Kaplan!

Have your mind set on coming back? Get in touch for a free consultation, and let's find the right course to continue your journey with English.

Get In Contact Now To Book As Alumni!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,815)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After I paid the 300 euros quote no one…

After I paid the 300 euros quote no one give me support terribile service

September 2, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Federico, thank you for your feedback. We're sorry to hear that you felt unsupported after making your deposit payment.

According to our records, we did reach out to you on the same day you made your payment in September. Our team attempted to contact you by phone and email to provide assistance, but we were unable to connect at that time. We also requested your availability for a callback.

We understand that timing and communication gaps can be frustrating, especially when you're investing in an educational experience abroad. If there were messages or contact attempts that we missed, we sincerely apologize.

Our intention is always to provide comprehensive support throughout the enrollment process, and we're sorry we didn't meet your expectations in this case.

If there are any outstanding concerns or questions you'd like to discuss, please don't hesitate to reach out to us directly at ki.feedback@kaplan.com.

Best regards,
The Kaplan Team

Rated 5 out of 5 stars

I love this experience

To be honest, this is the third time I’ve spent my stay at Kaplan for three weeks. That says it all: I love coming here. The classes, the students, La Brezza whenever I come here, I know it’s going to be a wonderful experience. I would gladly come back for a fourth time next year.

August 29, 2025
Unprompted review
Rated 2 out of 5 stars

here for Kaplan Edinburgh

here for Kaplan Edinburgh.
i studied for 3 weeks and for what i’ve paid it was not worth it.
first of all they sent me and my friend (who was with me) the schedule 2 days before the departure instead of a lot earlier, and we were put in the afternoon classes. We had all our activities booked in the afternoon, so we then changed from pm to am for the other two weeks but it cost us 40£. for the rest, the teachers are not that good for a school this popular and the activities were not what i expected from an Advanced level class.
i wanted to give one star but the japanese lady who works in the cafeteria was lovely, so i added one for her.
i won’t recommend this school.

July 27, 2025
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hi Elena, thank you for sharing your feedback about your experience at Kaplan Edinburgh. We're sorry to hear that your course did not meet your expectations.

All students receive their timetables the Friday before their course begins Regarding the afternoon class placement, students are assigned to morning or afternoon sessions based on their level and availability unless a morning guarantee is included in the booking. Our AM guarantee charges are mentioned while enrolment, this additional charge ensures a student is only placed in morning classes.

Our teachers are qualified professionals, but we recognize that teaching styles and course delivery can vary. Your feedback about the classroom activities not meeting your expectations for an advanced class is valuable, and we'll review our curriculum to ensure it appropriately challenges students at all levels.

We appreciate your kind words about our cafeteria staff member, we'll be sure to pass along your compliments.

Thank you for taking the time to share your experience. Your feedback helps us identify areas where we need to improve our services and communication.

Best regards,
The Kaplan Team

Rated 5 out of 5 stars

Seconda esperienza con Kaplan

Seconda esperienza con Kaplan International. Personale super disponibile e praparato. Imparare l'inglese con loro e` divertente e professionale.
Raccomandato al 100%

August 11, 2025
Unprompted review
Rated 4 out of 5 stars

I think it's a great experience

I think it's a great experience, especially if you're in your twenties. The lessons are quick and really help you improve your English in a friendly atmosphere.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent school!

Excellent school with high professional teachers! I spent two weeks at Kaplan Manchester International and I will remember them as one of my best studying holidays in UK! I learned a lot and my English improved so much that now I am able to go sightseeing the city by also talking with everyone. In fact Mancunians are very friendly and I had the chance to speak fluently even out of the school! Moreover, the Kaplan secretariat give you all the assistance you need in solving every kind of problem you may have! I do thank them all for having made easier my stay and my journey to Manchester!

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE, avoid the English ability test by Kaplan and go for other options instead!!

I took an English test with them and encountered an unexpected technical issue which resulted in an invalid test. This is understandable so I request for a retest but they refused a retest and insisted that I pay again. I was extremely shocked and upset about this, not only due to the additional cost, but also the significant delay to my application process that this incident resulted in. I could not risk another hiccup and chose to take another approved test by Oxford (can't remember the exact name) and the experience was so much smoother and quicker. AVOID THIS TEST AT ALL COSTS IF YOU WANT TO START YOUR STUDIES ON TIME

August 19, 2024
Unprompted review
Kaplan International Languages logo

Reply from Kaplan International Languages

Hello, could you get in touch to discuss your concerns directly? From our records we're not sure you're a former student of ours, but we'd like to clear up any confusion and see if there's any way we can help. Please send your student ID to ki.feedback@kaplan.com and we’ll be in touch shortly.

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