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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with deposits and significant delays or difficulties processing withdrawals. Customers frequently reported that the website itself was problematic, with some experiencing immediate logouts after depositing money or the site becoming non-functional. Some people were dissatisfied with the refund process, mentioning difficulties in getting their money back after issues with deposits or withdrawals. Reviewers also expressed frustration with the overall customer service, describing it as unhelpful and difficult to communicate with regarding payment and account problems.

What people talk about most

Payment

Customers consistently note negative experiences with payment. Many reviewers report issues with withdrawals,... See more

Website

Consumers find the website to be highly problematic. Many reviewers report issues such as being logged out... See more

Refund

People report negative experiences with refunds, often expressing frustration over delayed or withheld... See more

Reviews shaping this summary

Rated 1 out of 5 stars

This company has stolen £1000 from me. And from all the reviews on many platforms they are doing it to everyone. We all need to band together and as a collection file a suit against them. Please searc... See more

Rated 1 out of 5 stars

This is without a doubt the worst, most fixed and rigged site out there. Very obvious it is conrupt and run by pure scammers linked to criminal activity. There is absolutely no way this site should be... See more

Rated 1 out of 5 stars

So I've selected the 'quick registration' which involves you signing up with deposit. After going through my bank and them taking my £25 payment, they failed to even create my account and it says user... See more


Company details

  1. Gaming service Provider

Written by the company

Karamba is a trusted and well-established Casino & Sportsbook, dedicated to providing a safe, secure, and responsible entertainment platform. With a focus on delivering a high-quality gaming experience, Karamba offers a wide range of options, including slots, table games, and live casino. Committed to integrity and compliance, Karamba operates under licenses from reputable regulatory authorities, ensuring fairness and transparency in every aspect of its services. We prioritize player safety and well-being, promoting responsible gaming practices and offering robust customer support. Experience a secure environment with Karamba, where trust and enjoyment come together responsibly.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

818 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Playing around with offers all the time

Offer. £10 in and £20 free bet. I have been observing the site for a couple of months as the promotions rapidly change from browser to browser. I signed up through this offer. After signing up its stating £10 in and £15 free bet. It also costs 2.5% fee to deposit. Never seen that on any site before. Shocking. I can't get my head around doing this to people.

June 2, 2023
Unprompted review
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Rated 4 out of 5 stars

Really happy with Karamba

Really happy with Karamba. More serious than many other bookmakers. Deposit and withdrawal are not hard, takes not too long. Verification is fair. Livechat Is fast and will help.

The only thing that is not so good is the website, it is slow, I often use some time to get inside.

This was my honest review!

May 20, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Live chat no longer working.
Bonuses and Free bets are promised, but not fulfilled.
Before you could just go on live chat and request it however now with live chat unresponsive theres literally no way.
Neither do they reply to emails.
To make matters worst now cashouts dont work. They dont even pay out anymore.

Ridiculous.

May 5, 2023
Unprompted review
Rated 1 out of 5 stars

Wow another level of BAD

I’m not even sure where to start on the level of badness from this site. It’s actually worrying how they are allowed to operate!
So thought I’d have a little flutter deposited £30 it leaves my bank but doesn’t appear on my account.
Contact support told it’s stuck in system it’ll take up to 24hrs … not happy but OK

24 hours later contact support as money is not in account to be told that the deposit times out and money will be back in mu account soon. Again not happy but OK

36 hours later no money still, contact them again. There is no refund on its website at back and in fact I now have to proof the transaction. Now very cross I did this I’m told it’s been escalated

So now I’m getting pretty annoyed you can’t keep taking people money

So 48hrs later I contact them again and I’m told there is no time limit on them looking into it and wait … so I raise a complaint and when I ask for the complaint reference I’m told it’s internal and cannot be shared !!!
More like a complaint isn’t raised and nothing can do!

Why are these companies allowed to act in this way !!

April 29, 2023
Unprompted review
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Rated 1 out of 5 stars

Thought I had found a good casino…

Thought I had found a good casino finally. I won some small amounts and it was processed quickly. Then they just shut my account and said I could play again in 6 months they couldn’t explain why even after many emails asking for a reason. I still had money in my balance which was eventually processed. Beware you can be playing one more it’s and banned the next. I won’t return even after this ban is up they are definitely not to be trusted

April 15, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM SITE

Absolutely disgusting just lost for the 100th time no bonus hardly any base wins can’t actually believe this site is allowed to stay up! Total scam don’t waste your money! Won’t be getting another penny off me never made a single withdrawal absolute scumbags!

February 18, 2023
Unprompted review
Rated 1 out of 5 stars

Withdrawal

Can I please ask ? Has anyone on this website ever received a withdrawal??????please let me know? I have now taken this to another level !!! Interested to see if anyone has actually received any money at all !!! This site needs removing to ensure this stops happening !!!!!

January 1, 2023
Unprompted review
Rated 1 out of 5 stars

Worst site ever

Worst site ever, no response in Danish live chat, no response in email and simply and last not the freebet they made a email promotion about. The biggest scammers I ever tried ( and that says a lot)

January 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Worst casino ever put 600 £ on not even…

Worst casino ever put 600 £ on not even a bonus . I never experience something like that I can't even get higher then what I'm depositing at the moment . Never playing on this website ever again .
Don't register on this worst website!!!

November 1, 2022
Unprompted review
Rated 1 out of 5 stars

Pending withdrawal

Waiting over 2 weeks now for my withdrawal, they say it’s down processing it but surely not 2 weeks been told for over a week now it will be in my account by end of the day and still nothing!

November 8, 2022
Unprompted review
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Rated 3 out of 5 stars

Satisfied customer

I am having them saying they are having technical faults and it is to do with them paying out withdrawels I have never experienced this before if I receive my funds tomorrow I will come back and upgrade my stars I have to update this as the very next morning my funds were in my account so I will play with this site again .

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

After seeing all the 1 star reviews, I thought I'd give them a try.

So after seeing such bad reviews I thought I'd give them a try. Crazy right!
Deposited £30 and uploaded documents. Did not nor do I ever accept bonus offers. Documents were verified in minutes. Played on a few slots and cashed out £330.
Had email confirmation to say withdrawal has been sent to processing also site says withdrawals have been approved. So if I do get my winnings I'll keep you posted and change the star rating.
Update 13/11/22 woke up this morning and funds are in my account. Well done Karamba great experience and wide variety of games to choose from.

November 11, 2022
Unprompted review

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