I would give this company 0 if I could! My partner ordered my ring from here, just over 2 weeks now after paying for 6-8 day shipping. The tracking hasn’t changed and comes up with an error message ev... See more
Company replied
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It’s been two weeks since I placed my order, and I haven’t received any updates. There’s been no tracking information or estimated delivery date, even though the ring was supposed to arrive within six... See more
Company replied
I paid for express shipping and still haven’t got my order and it’s been a week I emailed and have gotten no reply
Company replied
Finding the right style of rings for the occasion Plus the beautiful choices Also knowing what to buy or the person’s preferences The 2 sets are for my Carers sister & partner as an engagement... See more
Company replied
Company details
Written by the company
Karatlove Jewelry – Crafted Shine for Every Story Karatlove Jewelry is dedicated to creating modern, high-quality 925 sterling silver pieces that bring everyday elegance to life. Known for fresh, contemporary designs and reliable craftsmanship, we believe jewelry should be both beautiful and meaningful. We hope our piece brings you sparkle in every moment.
Contact info
Room 1810, 18/F Pacific Trade Centre 28 Hoi Yuen Road Kowloon, 999077, Hong Kong
- 1(224)256-2523
- service@karatlove.com
- www.karatlove.com
2.8
Average
47 reviews
Replied to 24% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my order has taken forever to come
April 2, 2026
Reply from Karatlove
Hi,
We sincerely apologize for the long wait and understand your concern. Your order is already in transit, and we have sent you the tracking number so you can monitor the delivery status.
Please rest assured that your package is on the way, and we truly appreciate your patience. If you need any further assistance, feel free to reach out—we’re always here to help.
Thank you for your understanding.
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Reply from Karatlove
Thank you for your wonderful feedback! We're so happy to hear that you've enjoyed every ring you've received from us and that the quality has met your expectations. Your continued support truly means the world to us, and we look forward to serving you again!
I paid for express shipping and still…
I paid for express shipping and still haven’t got my order and it’s been a week I emailed and have gotten no reply
April 11, 2026
Reply from Karatlove
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must be. Please kindly note that Total Delivery Time = Processing Time + Shipping Time. Even with express shipping, orders still require a short processing period before dispatch. We’ve already prioritized and expedited your order to make sure it reaches you as soon as possible.
If you still haven’t received an update, please feel free to reach out again and we’ll make sure to assist you promptly.
Thank you for your patience.
Highly satisfied with my service.
Rings came exactly as described. Couldn’t love them any more. Shipping time was excellent.
April 3, 2026
Reply from Karatlove
Thank you so much for your kind words! We’re thrilled to hear you love the rings and that everything met your expectations. 😊
The product I received looks a lot…
The product I received looks a lot lower quality then in the picture, im not even sure there was opal in the medallion I ordered :(
March 30, 2026
Reply from Karatlove
We’re sorry to hear that the product did not meet your expectations.
We take product quality very seriously, and we regret that the item you received did not meet your expectations or match what you saw in the photos. The product is designed with opal, as stated in the title, though appearance may vary. Please feel free to contact us at service@karatlove.com so we can look into this further for you.
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Poor customer service!
It’s been two weeks since I placed my order, and I haven’t received any updates. There’s been no tracking information or estimated delivery date, even though the ring was supposed to arrive within six days. This has been a very disappointing customer service experience, and I don’t think I’ll be ordering from this company again.
April 9, 2026
Unprompted review
Reply from Karatlove
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the delay and the inconvenience caused.
Your ring requires a custom engraving, which has taken a bit longer than expected to complete. We truly appreciate your patience. Please rest assured that we have now prioritized your order and are expediting the process. Your ring will be shipped very soon, and once it has been dispatched, you will receive a tracking number along with the shipping details.
We are very sorry for the lack of communication and understand your frustration. At Karatlove, we are committed to improving our service and ensuring a better experience for you.
Thank you for your understanding.
Kind regards,
Karatlove Team
Over all experience was worth the wait
At first I had a bad review because of the waiting time, but honestly once a customer service representative reached out my order was promptly given to me. The quality is absolutely gorgeous! Its a trust the process kind of website and expect long wait delivery but its 100% worth it!! Honestly!!
April 6, 2026
Unprompted review
Reply from Karatlove
Dear Customer,
Thank you so much for your kind words and for your patience! We're truly glad to hear that you’re happy with the quality of your ring. It means a lot to us.
We appreciate your trust in Karatlove and hope to serve you again in the future!
Warm regards,
Karatlove Team
I would give this company 0 if I could
I would give this company 0 if I could! My partner ordered my ring from here, just over 2 weeks now after paying for 6-8 day shipping. The tracking hasn’t changed and comes up with an error message everytime I try to check it. I’ve emailed, messaged on Facebook and Instagram, none of them have replied… the customer service is none existent! We are moving house next week and will no longer be able to access this property to receive the parcel. I would 100% avoid this company at all costs.
April 9, 2026
Unprompted review
Reply from Karatlove
Thank you for your feedback, and we’re sorry for the inconvenience caused.
Your order has already been shipped and is currently in transit. The tracking number has been sent to you by email. Please note that tracking updates can sometimes be delayed, which may cause temporary errors when checking.
We also apologize for the delay in our response. If you need any further assistance, especially with your upcoming move, please feel free to contact us.
Kind regards
Reply from Karatlove
Thank you for your wonderful feedback! We're delighted to hear that you love our jewelry pieces, customer service, and quality. Your satisfaction means a lot to us, and we look forward to serving you again soon.
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Pushy website- I hope they improve
There are no real time updates with my order.
And the website pushes me to make a purchase with what they think is enough time to make an important decision. So, if I need more time to shop and the timer runs out, my cart empties out. That is rude and inconvenient. When my order arrives, I will give an update on the beauty and quality of the jewelry. UPDATE #1: Karatlove customer service replied to my review and email, and I appreciate that. I changed my review from 3 stars to 4 stars.
April 4, 2026
Reply from Karatlove
Thank you for your feedback — we’re sorry for the inconvenience. We understand how the timer and lack of real-time updates can feel frustrating. Your order is currently in production, and once it ships, tracking information will be provided. If you need any updates or assistance, please contact our customer service at service@karatlove.com — we’re happy to help. We appreciate your patience and hope you’ll love the jewelry when it arrives.
Good quick and easy
April 5, 2026
Reply from Karatlove
Thank you for your order! Your ring is currently being expedited in production. We hope you’ll love the stone when it arrives. If you have any questions or need assistance, please contact our customer service at service@karatlove.com.
Reply from Karatlove
We’re so happy to hear your girlfriend loved it! Thank you for your support — we’re glad the ring made such a beautiful impression. If you ever need anything, feel free to contact our customer service at service@karatlove.com.
Great prices for a beautiful piece of…
Great prices for a beautiful piece of jewelry can't wait to see the syone
April 3, 2026
Reply from Karatlove
Thank you for your order! Your ring is currently being expedited in production. We hope you’ll love the stone when it arrives. If you have any questions or need assistance, please contact our customer service at service@karatlove.com.
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The website is easy and friendly to use…
The website is easy and friendly to use the payment method for a little time to figure out once you get it it’s OK hopefully I get this thing quick I pay the extra $25 for five day business day shipping. Hopefully it comes within that time. Thank you.
April 3, 2026
Reply from Karatlove
Thank you for your order and for choosing expedited shipping. Your ring is currently being expedited in production. Once it ships, the delivery timeframe for the 5-business-day shipping will begin. If you have any questions or need assistance, please contact our customer service at service@karatlove.com. We appreciate your patience.
Wonderful website and ordering process
First time using it. My son wanted this for his lady, so I ordered it. Hope they both like it.
April 3, 2026
Reply from Karatlove
Thank you for choosing us for such a special gift. Your ring is currently being expedited in production, and we hope it will be perfect for them. If you have any questions or need help, please contact our customer service at service@karatlove.com.
Reply from Karatlove
Thanks for your order! Your ring is currently being expedited in production. If you have any questions or need assistance, please contact our customer service at service@karatlove.com. We’re happy to help.
Was never given a tracking number
Was never given a tracking number, unable to track my order
April 1, 2026
Reply from Karatlove
Hi, you placed your order on April 1 and ordered two rings. After checking, your rings are currently in production. Once shipped, the tracking number will be provided. For more details, please contact customer service at service@karatlove.com. Thank you for your patience. 💍📦
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At this point i am starting to regret…
At this point i am starting to regret buying from this company. I emailed about a change in ring size 3 times and no one has responded back to me yet. I need to confirm if the size can be adjusted before it is shipped to me.
April 2, 2026
Reply from Karatlove
Hi, yes — the ring size can still be changed. I’ll have our customer service team contact you directly by email. Please let them know the size you would like to change to, and they will assist you right away. Apologies for the delay and thank you for your patience.
No update on my order after emailing…
No update on my order after emailing the company, been 2 weeks since I ordered and still no tracking update or communication about where my rings are. Extremely worried at this point as they’re not exactly cheap
March 16, 2026
Unprompted review
Reply from Karatlove
We sincerely apologize for the delay and understand your concern. Your order will be arranged for shipment today. The tracking information should be available within the next 3 days. Once it’s ready, our customer service team will share the tracking details with you. If you need anything in the meantime, please feel free to contact us at service@karatlove.com. Thank you for your patience.
Finding the right style of rings for…. Thank you and what a lovely gesture. It truly is an honour to have a part in such an important journey as marriage
Finding the right style of rings for the occasion
Plus the beautiful choices
Also knowing what to buy or the person’s preferences
The 2 sets are for my Carers sister & partner as an engagement & wedding gift
They will be treasured always
March 30, 2026
Reply from Karatlove
This is so lovely to hear — thank you! What a beautiful and meaningful gift for such a special occasion. We're truly honored to be part of their engagement and wedding journey. We hope they treasure the rings forever. 💍✨
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