Karcher Outlet Reviews 

Quick delivery the k5 jet washer is really good only problem was the on off switch had come off in transit

UPDATE (after Karcher's response) - If you intend to buy from Karcher Outlet, please note that Karcher's FAQ returns policy is vaguely worded and now interpreted for their own benefit. I was charged £8.33 plus VAT for delivery and now Karcher wants me to spend nearly £50 to return and take large/heavy boxes to the carrier. The implications of sending lithium-ion batteries are separate from that. As I mentioned below in my review, I DID NOT ASK FOR FREE RETURNS. I am happy to pay the delivery costs of unwanted items (informed Karcher within 3 days of delivery) but Karcher would not arrange the collection. This is not in line with the stated returns policy on the Karcher website. Karcher makes it practically infeasible to accept any returns of unwanted items.
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I wish I had seen the reviews here before placing the order. Extremely poor customer service. I bought four different items and wanted to return two as were not required anymore. I offered to pay for delivery but I was told that a collection can not be arranged. As these items are large, it is too much hassle and extra cost to send the items back personally. I wish they would put it more clearly in their FAQ section. FAQ mentions that you can return and can be liable to pay for returns or customer services have the discretion to waive off. I offered to pay for returns but Karcher customer service did not help at all. So, please think twice before you order as any returns costs would be too high to get a refund for your wrongly ordered or unused items. I have not used any of the items so can not comment on the quality/operation of the equipment. However, these are all the signs of problems down the road. The items do not come with any instructions or any other details to use/assemble.

Brought a Karcher F5 hard floor cleaner, the first one arrived but the handle was missing a clip to lock it into position. Contacted customer services and they apologised and arranged a collection.
But they won't send a new one until they received the faulty one back. So 6 days later they got it back.
Fast forward a week later and received the replacement, it too was faulty making an awful noise and rollers intermittently spinning and another apology and another week to wait for the replacement.
No good will gestures, no nothing... but replaced or refund offered.
Just want a working machine as they claim are fully refurbished and checked before dispatch! I don't think so. Fingers crossed i don't get the first faulty one back!

I bought 2 of their K4's during 2020. One of them has been in use regularly with no trouble what so ever. The other less often in use but no issues to date.
Both came in a very good as new condition showing no faults whatever. I have no worries of them being " not new reconditioned units" I was aware they might have some cosmetic issues but would function as it was designed to.
Regarding the guarantee issues I have read about elsewhere in these reviews, it is quite clear what you get I took the 6 months option for the first and the 12 month option for the second as it was for my son. At 6 months I received notification of the guarantee about to run out so again they were on the ball keeping customers advised. Their prices for this aftercare service are similar to what I see advertised for other brands.
After warenty failures should be expected with everything we purchase. Nothing lasts or works forever. Houses, cars, electricals all have a lifetime or the person buys another as an upgrade. But yes I would expect these washers to last 5 years plus. As have my previous versions, one is still going strong after 20 years.
What is not disclosed by customers who have left poor reviews was how they had used and left the appliance during its life time.
Out of the total numbers sold via this outlet it would be worthwhile to see how many buyers left any feedback
Assuming all those who never left any feedback as being satisfied with their purchase would be a more accurate assessment system but none of these review sites seem to do this.

i can't understand why karcher products are being sold in a poorly refurbished state.yes i know they are not new machines, but i paid £200 pound plus the 12 month warranty upgrade for my K5 premium plus machine.and it failed twice in 12 months.that tells me karcher are not checking the quality off their refurbed machines. And deservedly so karcher are getting a bad name for their products, the after sales back up is none existent-plus they put the view across that karcher outlet are just there to offload out of condition equipment,refurbed by stevie wonder.these bad reviews will increase ,unless you start referring the machines to a higher level of quality.

I bought a reconditioned K4 pressure washer 10 months ago. Watch out because their warranty is only 6 months which I hadn't realised before I bought it (I'd assumed 12 months). I used it 3 times and it's now broken - water gushing out of the unit.
So I will not be a returning customer and would advise others to be cautious around buying from them. Buy cheap, buy twice as they say...

Great service. Fast shipping and the condition of the product was first class. Would really struggle to find a bad thing to say about them, highly recommended.

I see a lot of bad reviews on here, but it feels like a lot them must have been dealing with a different company! I can only talk from my experience, but I wonder if some people didn't fully understand that it is not a brand new product they have bought

I purchased an HGE 18-50 battery hedge trimmer from the Karcher Outlet in December 2020 and started to use it March/April time this year. The first couple of times all seemed ok. but then the over temperature light kept coming ON on the battery and after on a few minutes did go off and started to work. Then in July push the ON button and it just went straight to over temperature. I contacted Karcher, who informed me that it only had a 6 month warranty, so was no longer covered.
it seems it could be a faulty battery and I would need to purchase a new one around £65.
So after using it 5 or 6 times at the most (in between stop & start) i would have expected the battery to last longer that around 3 - 4 hours use in total.
Hence not a good product and not a good response from the after sales / care team and will not be buy from them again.

i purchased the eco bundle form outlet store saving
£100.00 pounds it was well boxed condition had a
couple marks light still looked brand new i found the
hose could of been longer easy to tangle very easy
to use with no trouble pleased with my pressure
washer i found the customer service good as my
order had missing items out of stock taken a lot of
emails to customer service they emailed back next
day sorted out in no time i would recommend the
outlet to any one wanting a pressure washer

Hi I ordered a k5 pressure washer on there Web site order number 835519 it show payment has gone though they then don't get in touch for a week I ring them they tell me that my payment hasn't gone though the money has gone out of my account checked with bank they have received my payment it shows on my account with karcher they have received my payment but they say they haven't I then have to wait for 15 days to claim back my money come on karcher you are supposed to be a good company today I spoke to a lovely lady who sorted it out within 2 minutes why couldn't the other service staff sort it I got the impression they couldn't care less re I have got my money back I feel they need to communicate more as I didn't know anything about the problem anyhow its sorted now

Ordered a refurbished K5, however it arrived broken. There was no hose clamp on the connection between the high pressure hose and the K5 body, so as soon as it is turned on it obviously falls off. Not only this, but the on/off button had also fallen off and was in the bottom of the box.

Clearly not much quality control for a refurbisher. Will stick with buying new going forward.

Having ordered a workshop vac and pressure washer from Karcher outlet some years ago (both of which arrived fast and looking like new), I went there again whilst looking for an additional workshop vac (the old one is still working great 10 years on).

Having read some of the reviews I nearly went elsewhere, but stuck with them based on past experience.

New WD5 vac arrived today, very fast delivery and again looking like new with all expected bits. I may have been lucky 3 times out of three, but as that is all I can base a review on, I’ll give them five stars.

I bought a K5 floor cleaner, which wasnt ideal for me as the self propel didnt work as i expected. Explained and asked for refund . It was collected two days later as arranged. Email acknowledged receipt following day and refund processed.
One day later I received an email regarding a £3.69 refund - emailed a query straightaway as this was not the original machine cost and within 15 minutes or so received a telephone call to say the original cost refund was on its way and the additional small sum was the cost of shipping missed off from the original earlier. Service does not get any better than that .

Ordered 7 May and nothing arrived. Emailed them a couple of times but no response. Perhaps the person who responds to these complaints can spend a few minutes answering customers queries. You’ll find the complaints will magically go away!!

Karcher Outlet, following my last review agreed to replace the refurbished K4 which had obviously been well used by its previous owner. However two weeks after collection I today received my replacement. Unfortunately this is the same K4 with an obvious attempt to conceal wear to the pressure washer body. However there were some marks that were present on the returned washer that were impossible to conceal. I am no fool and are saddened by the dishonesty and deceit of Karcher, traits that should not be part of a reputable company. Would I ever buy from Karcher again, no chance. I have requested a further return and a refund.

Poor quality product & customer service to match, do not buy - thanks for the reply, I did not ask for a fee replacement, your customer service is very poor and initial reply showed no empathy and you rely on the warranty expiration to defend poor quality products that should last more than approx 30 uses, as I said, poor product and poor customer service so please do not try and blame my review on me not getting a free replacement!!!!!
I am not asking for replacement, my review is to let other people know your products are of poor standard and your replies are now becoming a joke - do not reply to this update

I bought a refurbished K5 from the outlet, and wasn’t impressed from day one, it was temperamental, however I continued with it, as it was only used maybe once a fortnight or so for an hour at most.

My first mistake was to put up with it, concerned at the ramifications of the returns/repairs procedure, and of course the time that I’d then be without a machine waiting, not to mention the subconscious thought, that this is part and parcel of a ‘refurbed unit’, having to accept some ‘non new’ issues. Then the minute warranty you get with the unit, in my eyes now, clearly a reflection of their poor quality and workmanship, that they couldn’t afford to provide a longer one (unless you paid extra)

Most recently it worsened without any warning at all, the on/off button stopped working, and the machine would power up as soon as it was plugged into the mains. It also had a reduction in water pressure.
Obviously, with no more warranty, I opened the machine up to see inside. That was the beginning of the discoveries I made. For starters, some screws were already damaged, causing difficulty removing them, once inside, the main nut connecting the head to the water out feed was completely loose, there was also leakage from the head itself.

It’s an absolute disgrace that a company can pass of such garbage to good, honest paying customers, shoddy, sub standard goods supplied in this fashion is unacceptable.

It’s too late for me now to get any redress from this, as the warranty has long since passed, and to be honest, I wouldn’t expect it either, but to release such garbage to customers shows the level of their standards!

I will never buy another Karcher product, having been treated this way, and I will be sure to advise anyone else I know, thinking of making a purchase too of my experiences too. A total disgrace, and they shouldn’t get away with it, after being so incensed after opening the unit, I just had to make myself and the experience known.

Bought a WD2 VAC paid for it on a mon morning about 8:30am paid for delivery which states 1-2 days so contacted them when this time had passed the item turns up 4-5 days later damaged i recieved a call from karcher outlet asking me if i recieved the item so i told them it was damaged they said ok we will call u back after i speak to a manager,no call back whatsoever just a note on their website asking me to log it and send it back,had a courier card thru the door asking me to call them as i missed the guy so called them for them to say theres no pickup logged at my address,its now 18 days since i paid and its been sat in a box in my living room for 13 days how this business is still running is beyond me

Initially complained about delivery time without realising I'd not accounted for bank holiday and hadn't read delivery details in full. Wrote complaint and received dispatch confirmation shortly after thinking I'd allowed an extra day when in fact I was bang on the 5th working day. Goods should be delivered tomorrow! Don't forget about bank holidays when ordering things it might cost you money...

Please shop around before you buy from this outlet store. While the product is good you can end up paying more money for an RECONDITIONED AND PART COMPLETE UNIT as against a BRAND NEW COMPLETE UNIT. I recently purchased a K4 full power unit from the outlet store. When it arrived it did not have the Dirt Blaster Lance in the box. When I enquired with Karcher I was told it was not included and I would have to pay extra should I require it for £47. If I had gone to my local well known DIY store I could have purchased a Brand New K4 unit including both the lances for approximately £30 less. Shop around before you buy !!! Other makes are also available