Karen Millen Reviews 

Untrusted company
Ordered a mini Belted Tailored Tweed dress for my birthday day.
Unfortunately the item came and it was was obvious to see that it was a second hand item/ a return item.
I contacted Karen Millen for a return label.
Item sent over since and received from Karen millen.
However, I have been asking for my refund until now I have not received my refund.
It has been a constant generate messages.
They don't have a phone number.
It very bad the customer services.
I am keep asking for my refund nearly a month now.

Do not buy of Karen Millen I have been waiting for a refund for 2 months, now they have stopped replying to me. Passed from pillar to post an absolute disgrace of a company lost £107 . I have now asked my bank to step in buyer be warned

Absolutely awful! Refunds never come through without constant chasing! I have used KM for years as I love their clothes but I am fed up of chasing and chasing for refunds and vouchers for items that have been returned (in perfect condition). I hear excuses like 'they weren't scanned back in', 'the courier has lost them' (even though it clearly says on the tracking that they were received back at the warehouse! In addition to this, they advertise discounts on the website and then they don't work (yes, checked that everything is in order, not in conjunction with other offers etc etc).
Go on Whatsapp to get hold of an agent and it takes hours (today I have now been on for 5.5 hours so far. In that time, I have had 3 vague messages that have not addressed my issues!) I don't know if they are having money issues but something is certainly not right.

Purchased some KG sandals that weren’t suitable. I retuned them on 25th June, tracked and received on 1st July. Had paid part card and part KM voucher. It’s 21st July and I’ve been told that my refund was sent from 5th July. I have messaged periodically to enquire for an update on status of refund to be told it had been actioned (it hadn’t). After contacting them again today I did finally receive part of the refund in a KM voucher (this was prompted straight after I enquired about it). I was told 2 weeks ago it had been actioned (it clearly hadn’t). I have not received the refund onto my card (was told it would be with me in my account by 19th July - it’s not there). Being advised now that they are forwarding my info to finance dept for the ARN number.

Jade Amber has been liaising with me on a previous return that was settled swiftly. She asked for a trust pilot review (which I did and sent back to her). I decided to come through and give a more up to date review on my most recent experience with Karen Millen. It’s a shambles - the experience for returns is poor. As it stands I’m not sure I will get the full refund. I think the issue is returning items that aren’t KM, the service to return non KM items needs addressed. It’s not what I would expect from KM.

Similar to other reviews. I returned an item for "in store credit", which was never received. Mumtiple "help desk" agents just repeated the same line of "it will be with you in 24 hrs" for days and days. No gift voucher in sight, while other spam communication from Karen Millen is abundant, indicating they DO have the correct email address and CAN get through any filters.
It looks like this "return" option is a scam to defraud customers' money. Sad demise of a once genuinely good label. WILL NEVER SHOP THERE AGAIN!

The perfect service is gone. I’ve received two dresses in such a bad condition, contacted customer service and was told by Jade Amber that apparently it is normal. I’ve explained that the dresses needed to be taken to dry cleaners before wearing and the reply was very unprofessional. You used to get the orders in prestige condition and lined with a crispy white paper… nope … that’s all gone.. And I’ve payed extra to become a PREMIER Member to be treated like this.
Also I was charged £2 for returning them back.
Not recommended at all

Jade in customer services was so efficient & helpful she made buying from the app an easy & hassle free experience , thank you Jade!

I am disgusted with Karen Millen’s refund service . I returned a hat in the middle of May which I paid for mainly in gift vouchers. They refunded the part I paid by cash - but not the balance in gift vouchers.
I have had endless back and forth messages with their AI assistants - when they finally divert to a human they promise to
Issue the gift vouchers- they have still not sent them.
This is grossly incompetent.
I will never buy anything from them again as they treat their customers appallingly

What a shame this used to be a great company
I’ve Had issues with a discount code 25% app exclusive - it worked until I changed an item on my basket
I’ve been trying g for 2 days now it’s now gone to 20%and that won’t work either.
You can only contact on what’s app and I’ve been fobbed off all day - every response comes from a different person
Now they are just ignoring my messages
Discount code works on Debenhams site but that’s only 15%
It’s a joke of a customer service. Clearly not a customer focused company anymore .if you had a problem with an item it doesn’t instil me with confidence that it would get resolved. Clearly no one wants to deal with it probably because they don’t know how as not been trained - so frustrating - I would NOT recommend this company anymore

Karen Millen effectively stole €167.21 on refund which should have totalled €367.91, for 2 dresses returned in perfect condition, I have photogrpahy of everything. They did not alert me when refund was made, or that there would be a deduction, or say why they were deducting it. I followed all the conditions, but didn't check up on the actual amound refunded unitl "too late" to be given any explanation or refund - a mere month after the sale. I will never go back to Karen Millen. WHile they may make a lot of money this way, they are defrauding their customers, and are not interesed in the long term. DO NOT SHOP HERE,

Excellent and efficient customer service provided by Jade Amber today.
I had trouble applying a promotional code and Jade sorted it all out for me. A effortless and very pleasant experience. Thank you very much Jade. You are an asset to the company.

I purchased a dress on 4 July 2026 for my brother's wedding, which will take place abroad. Unfortunately, I never received the dress, and as of today, 19 July, it has still not been delivered.
Since 7 July, I have been tracking my order and contacting InPost, the delivery company, on multiple occasions. Despite numerous conversations, I received nothing but conflicting information, and no meaningful action was taken to resolve the issue. Their handling of my case has been completely unacceptable.
I also contacted Karen Millen to request an update on my order. I was advised to wait until 18 July and was informed that, if the parcel had still not been delivered by that date, it would be considered lost and the refund process would then be initiated.
I followed those instructions and waited until 18 July, as I was advised. As there was still no update from the courier, I had no choice but to purchase the same dress again on 18 July for next-day delivery on 19 July, as I am travelling tomorrow and could not risk being without the dress.
Today, 19 July, I contacted Karen Millen customer service expecting to proceed with my refund, in line with the information I had previously been given. Instead, I was informed that I would now have to wait until 25 July before the refund process could even begin. This directly contradicts the information I was originally provided and has caused me significant inconvenience and unnecessary expense.
I have acted in good faith throughout this process, followed all the instructions I was given, and waited for the agreed deadline. The continued delays and changing information are unacceptable. I therefore expect my refund to be processed immediately without any further delays.

I would advise customers to avoid this company.. poor customer service, not reliable

I had dress didn't suit me . I swns it back I never got the refund. I lost £60 . I try to contact with the customer service and email to them no response. Please stop buying from this Brand you will loose your money.

Make sure you double check delivery options. Its very hidden and before you know it you've paid 14.99 or even £30+ for delivery. Ive raised a dispute but it's all AI. Also, their app only supports apple so you have to use fb or insta messages. Id stay away!

I ordered a dress for my elderly mum for a family wedding. The dress had been reduced and even better, there was an extra 10% off, or so it said. It was a silver embellished full length evening dress. When I came to pay, it didn't look like the extra reduction had been applied. I then got an email confirming my order and showing a reduced amount I had supposedly paid. I was confused so emailed customer services (there is no call option). It was confirmed what I had paid was the correct amount as it included £16.91 for SEEL. I queried what SEEL was and was advised it was an extra amount to ensure my purchase had insurance included and to give me an extra 7 days to return the item if I didn't want it. Apparently you need to tick a box if you don't want this. I was still charged £3.99 for delivery. I buy 99% of my shopping online and have never come across this anywhere else. It was also not clear on the checkout, so I was really unhappy. On top of this the dress arrived rolled up into a plastic bag with no protection to stop it getting damaged. It was an expensive gown and I expected it to come in a box, or at least folded and packed carefully. I have had no reply to my latest email with my concerns. I had to pay return postage so the extra £16.90 didn't include a possible return charge. All in all it was a very bad shopping experience and I would suggest avoiding shopping at Karen Millen.

I ordered online 30/6- never received my order. Customer service is so poor I have no clue who to call to request a refund. I managed to found them on Facebook and had a chat. They first told me to wait until 14/7 before they declare it a missing parcel on 15/7 I wrote to them I want my money back in full. They then said I need to wait until 17/7. Another message has just been sent, no reply. KM I want my money back in full please!!

I ordered a dress in 2 different colours for my daughter’s graduation. I preferred the red one but it was faulty so I returned and re-ordered it. The re-order is lost in transit and I still haven’t received it. 2 days before the event I placed a 3rd order for the same dress and paid £7.99 for next day delivery. It arrived on time thankfully. I’ve complained to Karen Millen as I feel it’s unfair I’ve paid 3 lots of postage (£18)and return postage (so far £3 but probably £6 if the lost dress arrives). I’ve been asked so many times for order numbers and tracking numbers I’ve lost count! I finally got past AI and a member of staff text abruptly to say there’s nothing they can do and closed the complaint! Absolute rubbish customer service and I won’t shop there again. No wonder the brand is in financial difficulty!

The customer service is very helpful and patient! Thanks very much!

Jade was very helpful and found a solution quickly