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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and effectiveness, especially the lifting belts which provide excellent support. Many consumers highlight the outstanding customer service, describing the staff as friendly, responsive, and genuinely helpful in resolving issues and making exchanges smooth and stress-free. The overall ordering process is also frequently commended for its efficiency and clear communication. However, some people were dissatisfied with their orders, mentioning issues with delayed deliveries or items not being received. A few other people also felt that there were occasional mix-ups or missing items in their packages, though these were often resolved by the customer service team.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made, sturdy, and... See more

Customer service

Reviewers consistently report positive feedback about customer service. Customers frequently praise the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being helpful,... See more

Order

Reviewers highlight positive aspects of their orders, often praising the company's responsiveness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using the Katamu Weight Lifting Belt for a while now, and I couldn’t be happier with it. The quality is top-notch — you can immediately tell it’s built to last. What really stands out i... See more

Rated 5 out of 5 stars

I’ve been in Iraq in deployment for 6 months and this is probably the clothes I’ve ordered that I’m most excited to wear when I get back. The wife said they are amazing quality and showed them to me... See more

Rated 5 out of 5 stars

The customer service was outstanding – quick, friendly, and really helpful. What I loved most was the option to communicate via Discord. That’s such a smart idea! It makes everything more direct and p... See more

Rated 5 out of 5 stars

Besides the fact these are some of the best designs I’ve seen in lever belts it also helps with hitting my peak performance and smashing PRs in the gym. Absolutely amazing quality and this is coming f... See more


Company details

  1. Fitness Equipment Store

Written by the company

Born in 2022. At Katamu we build high-performance lifting gear. Our mission is simple: to fuel your growth, back your grit, and keep you lifting—physically, mentally, and for life


Contact info

4.9

Excellent

TrustScore 5 out of 5

429 reviews

5-star
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Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Katamu lever belt has been unreal…

The Katamu lever belt has been unreal for my training. Solid build quality, super supportive, and the lever is quick and reliable under heavy weight. It’s helped me stay locked in through a 230kg squat and 260kg deadlift with no issues at all.
Comfortable once broken in and definitely worth it if you’re serious about strength training.

February 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Best belt out

Belt is amazing easy to assemble fits perfect and snug only downfall I didn’t like and kinda still don’t is the smell that came with the belt from packaging still lingers but overall a must have if lifting heavy or moderate

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Company

When I bought my Katamu Belt I loved it, from its quality to its intricate design. When I had a problem I was easily able to reach out and get it solved. Harvey specifically made the process very simple and was nice and patient with me the whole time. There is truly nothing this company could do better! In my eyes they are the best weightlifting brand!

April 29, 2026
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Rated 5 out of 5 stars

A++++

The customer service was absolutely excellent, truly going above and beyond. It made the whole process so simple and stress-free. And the product itself? Simply great, exceeding all my expectations. I'm incredibly happy with my purchase.

April 23, 2026
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Rated 5 out of 5 stars

Quick response

Quick response, informative. Honestly, best customer service I’ve ever experienced. Would rate 10/10 and recommend Katamu for all your weightlifting needs!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Belt

I bought a mystery lever belt from them and when I did have a problem with my belt, I talked to customer service and they were very quick to get back with me and very friendly. I’m in love with my product and I hope to buy it from them again.

April 15, 2026
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Rated 5 out of 5 stars

The customer service is amazing and…

The customer service is amazing and specially Harvey. I ordered the wrong size by mistake and I realize after I placed the order. I used the system to contact them and the next day my mistake was corrected. This is a great brand and I highly recommend it. Thank you Harvey for your help.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Ran into a little snafu with my mystery belt order (holes were off by a bit). Well, this happens … Team immediately responded and worked tirelessly to fix the problem and after a little back and forth I now have a great belt for an awesome price!

April 1, 2026
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Rated 5 out of 5 stars

Customer Service

Customer service was polite and respectable. They handled my exchange quickly, kept me updated throughout the process, and even threw in some complimentary items to make up for the inconvenience.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the lever belt for my boyfriend

I purchased the lever belt for my boyfriend’s birthday. I made the mistake of purchasing a small and immediately contacted customer support. They were so helpful and patient. I’ve never done a sore return before online so this was all confusing to me, but thankfully, they helped me step-by-step on how to do the return and make sure the instructions were clear. I had no problem returning the original small size and didn’t wait long for them to exchange it for an extra large. My boyfriend absolutely love the material and how it feels, says the design doesn’t look cheap and actually looks well made.

April 7, 2026
Unprompted review

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