Absolutely can not fault them. Not just the superb quality of the backdrops (I ordered 4 big custom ones) but the speed of delivery and the amazing customer service I have received from Vina. I will b... See more
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I am so incredibly impressed with Kate Backdrop! Out of about 10 very well known global brands for printing graphics and backdrops, Kate Backdrop was the only company to stay with the charity until th... See more
Kate Backdrops made fourteen families VERY HAPPY this Christmas. My husband and I purchased four Christmas-themed backdrops and invited friends and family to come get their "Christmas Card" photo done... See more
We paid for the rush delivery, but it didn't seem worth it since it arrived right around a normal delivery time. One backdrop was of a large balloon garland and I'm not sure if it was AI-generated,... See more
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Company details
About Kate Backdrop
Written by the company
Welcome to Kate Backdrop, where we specialize in creating stunning microfiber printed backdrops that bring your photography to life! Our collection includes a wide range of photo backgrounds, props, and stands, along with seamless paper backdrops.
Looking for something unique? We offer custom-designed backdrops perfect for birthdays, events, and wedding photo booths. Plus, for those seeking an artistic touch, we craft hand-painted backdrops tailored to the needs of professional photographers.
Contact info
United States
- support@katebackdrop.com
- www.katebackdrop.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Initial order arrived wrinkled with a…
Initial order arrived wrinkled with a deep crease. However a new roll was sent out to fix the issue immediately. Looks like the roll was stored badly and became crushed.
December 3, 2024
The backdrop was beautiful however the…
The backdrop was beautiful however the shipping caused me anxiety. I ordered a month prior to my event and it was not delivered until the day before.
December 3, 2024
Reply from Kate Backdrop
Thank you so much for your kind words about the backdrop. We’re thrilled to hear that you found it beautiful!
We understand that shipping can cause some anxiety, especially when time is tight. To clarify, for standard shipping, it typically takes 2-3 business days for us to produce and pack your backdrop, followed by 7-11 business days for delivery.
If you are in need of a faster solution, we offer rush delivery. With rush delivery, the production time is reduced to 1-2 business days, and shipping takes an additional 3-5 business days.
If you are concerned about timing in the future, we highly recommend opting for rush delivery to avoid similar situations.
We truly appreciate your valuable feedback and will share it with the relevant departments to improve and optimize our shipping process.
Thank you again for your patience, and we hope that in the future, your experience with us will be more smooth and worry-free.
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Love the backdrop
Love the backdrop . They are besutiful , amazing quality , nice.
December 10, 2024
Excellent product! Great photos result! Read return policy.
Their products are excellent. Bright colors, and they photograph beautifully. I was not aware of the refund policy when I purchased from KATE. Their customer service was excellent, and we came up with a very good compromise. I am very please and will buy directly from KATE again.
December 12, 2024
Reply from Kate Backdrop
Thank you for your feedback, and I’m truly sorry for any confusion or frustration you’ve experienced. We understand that it can be disappointing when policies seem different across platforms, but I want to assure you that we do offer returns within 30 days from the delivery date. This allows you to shop with peace of mind.
If, for any reason, your order arrives with manufacturing defects or has been damaged during packaging or transit, please don’t hesitate to contact us. We’ll be more than happy to assist you with a reissue or refund.
If your order does not have any quality issues but still doesn’t meet your expectations, please contact our customer service team right away. We will work with you closely to find the best solution and ensure your satisfaction. Additionally, we will reach out to you via email to provide the best possible resolution.
Thank you again for your understanding. We look forward to resolving this for you.
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Your service was the best through out…
Your service was the best through out from the day I purchased till receiving my shipment, thank you for your great service
December 6, 2024
Great soft colors with a range of texture modulations.
Nice product. The colors and soft abstracted pattern was what I wanted. Did not disappoint from that point of view. Looked just like the product page sample. I liked the graduated tonalities, brighter in middle and getting darker at sides and edges, I like the feel of the fabric also. However, After steaming the fold lines and creases, they did not all came out, I know I could hang for some time in different aspects and more lines might "hang" out. Didn't show much in the photos, so it's really all good.
November 29, 2024
Happy Client
Kate backdrops had the exact item I needed at a very good price, and shipped it to me expedited in order to meet a tight deadline. My client was thrilled with the results.
December 6, 2024
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Big disappointment
I dislike the type of material. Also, one is artificially dark and the other is too light colored.
I already filled out a review.
November 28, 2024
Reply from Kate Backdrop
Thank you so much for your feedback, and we truly apologize for the disappointment you've experienced. We would love to understand more about what specifically you did not like regarding the material of the backdrop. Could you kindly send us a photo of the backdrops you received? This will help us further investigate the issue and share your feedback with the relevant department for improvement.
Rest assured, we will also reach out to you via email to discuss the best possible solution to ensure your satisfaction.
Thank you for giving us the opportunity to make things right.
Kate Backdrop are my #1 choice …
I recently purchased a backdrop for Christmas just as I have for the past 3 years and I'm never disappointed. The speed in the delivery time is excellent! The quality of the material used is durable with an almost velvet feel, unlike backdrops I purchased from other retailers that seem to either use paper thin cloth material or a wax coated paper. The imaging is never distorted or muted, they are exactly as pictured. I will continue to only order from Kate Backdrop.
November 26, 2024
Love Kate! 🥰
Love Kate - how responsive they are and the product is fantastic.
I recently ordered a special
Size and it’s phenomenal!
Thank you!!!
December 11, 2024
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Most Realistic Backdrop
Love My Backdrop its so Beautiful & Realistic. Pictures come out Amazing. I highly Recommend using these backdrops for your Photos
November 26, 2024
I had the BEST backdrop for Christmas card photos this year!
The background I purchased arrived on time and the fabric is of very good quality. I was able to take pictures within minutes of delivery. I had so many compliments on my photo shoot. I will definitely purchase from this company again.
December 10, 2024
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