Kate Somerville Reviews 

I recently placed an order for some products and I should have received a free gift as part of the deal. I was disappointed to see that the wrong gift had been delivered. I contacted Customer Services and they responded immediately and worked really hard to resolve the issue. The service I received was excellent and so fast. I really got the feeling that the company wanted to resolve this for me and that was important to them. Brilliant service overall.

Great product and excellent customer service. I've been using Exfolikate line for a while now and it really works wonders dealing with dark spots and breakouts. This was the first time I bought the product through the dedicated website and while the deals were great, there were issues with DPD delivery and my parcel got (temporarily) lost on the way. The Customer Service reaction was swift and while sorting out logistics with DPD took few days, KS team issued a replacement to compensate for the waiting time. Totally impressed and will order again.

I had a problem with my DermalQuench Liquid Lift Retinol, which I had been given as a Christmas Present. It had basically stopped spraying, yet there was still a lot of product in the canister. I contacted Customer Services at KS and received a reply within 24hrs, after a few questions and a couple of emails, I have this morning received a brand new replacement. Not only was this matter dealt with excellently but very swiftly too. I would have not hesitation in recommending KS to anyone I know.

Lovely products, excellent customer service

Excellent customer service. Extremely professional and helpful.

I have so much praise for this fantastic skincare company! They have been excellent with their communication and always deliver quickly. I recently received a very kind donation of lovely cleansers for my NHS colleagues who were delighted and overwhelmed with the company’s generosity. I highly recommend ordering from Kate Somerville. Their products and customer service are first class! Thank you.

Fantastic customer service!! I contacted Kate Somerville after my parcel was damaged in transit. They responded and dealt with the matter within 24 hours and a replacement was sent. Beautiful products and thank you to the Customer Services team for your swift response!!

emailed me back within 24hrs, sorted out my query. Ordered the product on Saturday and already with DPD Monday Morning. Really looking forward to my recoverkate as its a magic cream!

I placed an order for moisturiser and received a facial wash instead. I tried to call Office but there is no one manning the telephones. I sent an email and waited 6 days for a response: Im still waiting? I have sent 4 more emails and still had no response.
Their customer service department is useless and I suggest that you should not purchase from this company. I have lost £59.00.

Appalling customer service. Item arrived with faulty spray so could not use. Nine days to get a reply. Completely ignored the information I gave him. I suspect he could not read or understand English. When not using their prepared statements the spelling was atrocious. Replacement went to wrong address because he ignored information given. Never received. A stranger signed for it at the wrong address. After three and a half weeks, 16 emails, the stress was unbelievable And I had to keep emailing to eventually get a refund. My second problem with this company. They have the cheek to call themselves the customer service excellence team. My feedback was removed by them. So I will not buy from Kate Somerville again.

Do not buy from this company! Product caused an allergy so had to return. Despite returning it to the address provided in an email by Careen, one of their customer services advisors, and including full details about the order, my payment details etc, I have not received a refund. Since then no-one answers the phone and no-one has replied to any of my chasing emails. Appalling service!

Terrible customer service never answer email had to ring cost over £5 on my phone and am still waiting on my refund over three weeks later !!!!

I was recently gifted the Goat Milk Cleanser and the Goat Milk Moisturizer and it has saved my dry, winter skin. They are both so light and creamy and work well with my sensitive skin. Would recommend!

A nightmare of an experience. A few weeks ago I bought the gentle daily wash by Kate Somerville. After just a few days of using it, my skin started to swell up and I had the worst skin reaction to a product. I developed a terrible rash and my skin started stinging and itching, which later began peeling. And all because of this product as I didn't make any other change to my skin regime. As soon as I stopped using the wash, my skin calmed down. I also had to take an anti allergy and was in great discomfort.

I wrote to the company, sending pictures along to show them what had happened. Not even an acknowledgement of my email - nothing! Awful customer service! But most of all, a complete misguidance about a product which is anything but gentle!

Terrible customer service. Disinterested, arrogant and rude. KS online blocked me from purchasing 3 years ago with no explanation. Apparently, I was buying too much because it was Friends and Family -- even though I was making my purchases with Customer Service reps over the phone, and I repeatedly asked if it was OK. They assured me it was. Now I'm getting email invitations to join their membership rewards program (after they blocked me from using the website and canceled my membership). I called today to ask about reinstating it and got a "We'll look into it." I explained what happened (I'm still REALLY upset about it -- that's no way to treat a good, loyal customer) -- and got dead silence. No apology, nothing. So I said "Thank you" and hung up. I have never in my life been treated so poorly -- for no reason other than being too good of a customer. AVOID this company and its products. There are other options out there.

Really bad customer service, avoid if you can - really unhelpful and dismissive! not interested in helping, whatsoever!