These boards are inferior quality - scratched after initial use- highly doubt they are titanium. Much smaller than anticipated, however the dimensions were very hard to find on their website. Way to e... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service representative was super helpful when I needed help with my order. The reason I'm not satisfied with my order is that the titanium cutters I ordered as a gift do not have the "K... See more
Company replied
No invoice in package. Order 8 cutting boards - received 6 No information about how to care for boards or how to return items. This information should be with the items.
Company replied
This item came within the promised time frame, in perfect condition (protective plastic on both sides), and billing was accurate. As for size, it is buried deep on their website as 11.4" x 7.9" so if... See more
Company details
Written by the company
KatuChef specializes in premium titanium cutting boards designed for modern kitchens. Crafted from 100% pure titanium, our boards offer a hygienic, non-porous surface that resists bacteria, odors, stains, and warping, providing a cleaner, safer food prep experience. Unlike traditional wood or plastic boards, KatuChef’s titanium design is built for durability while remaining gentle on your knives. The sleek, easy-to-clean surface makes everyday cooking simpler and more efficient. We’re committed to quality, customer satisfaction, and delivering innovative kitchen solutions that last. With KatuChef, you can cook confidently using tools designed for performance, safety, and long-term reliability.
Contact info
Lithuania
- support@katuchef.com
- www.katuchef.com
2.6
Poor
340 reviews
Replied to 24% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excelllent communications.
March 18, 2026
Unprompted review
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It took a s while to reach someone at…
It took a s while to reach someone at the company, but when I did, the they were very polite. Im waiting now to find out how I return my product. I hope I will get directions after I submit my review.
March 18, 2026
Unprompted review
Customer Service was one of the best I…
Customer Service was one of the best I have dealt with. Polite, friendly and understood the issue I had.
March 18, 2026
Unprompted review
Web site is easy to navigate
Web site is easy to navigate. However, I did not like the additional product push.
March 17, 2026
Unprompted review
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They were unable to deliver the…
They were unable to deliver the product. Don't know why. will not order anything from them again>
March 13, 2026
Unprompted review
Reply from KatuChef
Hello John,
We regret to hear about your experience. This is not what we aim to provide our customers with.
We'd like to review your case thoroughly to check what happened with your KatuChef order. Since we were unable to locate your order based on this review alone, we’ve sent a separate request for more information.
Please check your inbox for our message when you have a moment.
Looking forward to staying in touch,
Blake from KatuChef
Unsatisfied customer
They answered my inquiries on time
Though it took a long time for the item to arrive. Not to my expectation, the item too small.
March 11, 2026
Unprompted review
Presentation easy to follow and order
Presentation easy to follow and order.
Just waiting on delivery experience and product quality on arrival. As they say " The proof is in the pudding " Aussie vernacular.
March 14, 2026
Unprompted review
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I only wanted one mat
I only wanted one mat. Don’t know what I’ll do with 4
March 14, 2026
Unprompted review
Easy and efficient
March 13, 2026
Unprompted review
It was anormal ordering experience with no issues
nothing to like or dislike. Very straight forward ordering procedure.Unfortunately the item was too small for my use . Ihave contacted the firm to send return instructions and process refund but unfortunately they are not replting to my request.JEANNETTE CURRIE.
February 14, 2026
Unprompted review
Reply from KatuChef
Hello Jeannette,
Thank you for sharing your experience.
We’re glad to hear that your ordering process was smooth and straightforward. Our goal is to make the experience as simple and hassle-free as possible for our customers.
If you need any assistance or have questions about the KatuChef at any point, please don’t hesitate to reach out to us at support@katuchef.com.
Best regards,
Blake from KatuChef
Do not order from this company
Do not order from this company. They will take your money and not deliver any product. They say product is in stock and ships within 12 hours after order is placed. This is a total crock of crap. DO NOT ORDER FROM THIS SCAM COMPANY. THEY WILL TAKE YOUR MONEY!!!!!!!
January 30, 2026
Unprompted review
Reply from KatuChef
Hello Brent,
We sincerely apologize for the delay in receiving your order.
Timely delivery is a top priority for us, and our team is constantly taking steps to ensure shipments reach our customers as quickly as possible.
To address this, we have reviewed your order in our system. We're glad to see the situation was resolved in the meantime. If you need any further support, please don't hesitate to let us know.
Best regards,
Blake from KatuChef
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Cutting board return.
Customer service has been good. The only thing I need to do is returning the cutting board s because they are too small for waht I need them. Thanks.
March 1, 2026
Unprompted review
Reply from KatuChef
Hello Jina,
Thank you for your kind words about our customer service.
To make sure this will be taken care of, we've assigned an agent to look over your situation and help you accordingly.
Please check your inbox for further assistance.
Best regards,
Blake from KatuChef
Do not order from this company
Do not order from this company. They have never sent the order I paid for & just keep dragging me along with different reps asking me to provide my shipping address. Nothing ever happens.
January 24, 2026
Unprompted review
Reply from KatuChef
UPDATE
Hi Jeremy,
Thank you for this information.
After reviewing your order and correspondence with our customer service department, we see that the situation has been resolved in the meantime.
If you have any further questions, please do not hesitate to contact us again.
-------------------
Hello Jeremy,
Thank you for reaching out and sharing your concerns.
To clarify, our team usually requests additional information from you to prevent errors and ensure the order reaches the correct address.
We are committed to resolving any outstanding matters and confirming the order status promptly. As we could not locate your order based on this review alone, we have sent you a separate request for further information.
Please make sure to check your email inbox for our message whenever you have a moment.
Let's keep in touch,
Blake from KatuChef
Everything sticks.
Quick response. Easy to understand. But it is not yet resolved.
This was actually a one star review. That’s only because zero stars were not offered.
February 17, 2026
Unprompted review
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Was unaware price would be in us…
Was unaware price would be in us currency
February 20, 2026
Unprompted review
Reply from KatuChef
Hello Jacqueline,
Thank you for your feedback. Currency, shipping costs, and optional selections are shown at checkout prior to payment confirmation. Depending on location and payment method, transactions may be processed in USD.
We have checked your order and can confirm that your case has been handled by our support team. We appreciate you sharing your experience as it helps us refine our processes.
Should you wish to go over the pricing details again, our team is available at support@katuchef.com
Best regards,
Blake from KatuChef
This company is a TOTAL scam
This company is a TOTAL scam! Don’t buy anything from them. When I placed my order, I received an email stating my order was received, but there was no order number. After 2 weeks I sent an email, asking the status, and received a response that it was being looked into, but no follow-up was sent. I then called and spoke with a representative and was told my order was lost in-transit. If that was the case, I still should have received an email once it was shipped, so it could be tracked. After 10 more days, still with no merchandise or tracking information, I called another representative and he said it was shipped and would send me an email with the tracking. I never received that email. I called a third time that same day and another representative told me that the cutting boards never shipped and that this was highly unusual. I have zero trust and have placed a dispute with my credit card company. They will try to appease you, and string you along to drag out their deceit as long as possible.
January 28, 2026
Unprompted review
Reply from KatuChef
Hello Bethany,
Thank you for the review.
After reviewing your case, we see that you've been in touch with our support team regarding your KatuChef order. While shipments may sometimes encounter unexpected delays or interruptions, our team is always happy to provide the necessary support.
We can confirm that your case has been resolved in the meantime. If you need any further assistance, our support team remains available through our official channels.
Best regards,
Blake from KatuChef
NEVR RECEIVED THE PRODUCT
NEVR RECEIVED THE PRODUCT. CUSTOMER SERVICE IS SO TERRIABLE. i CAN NOT GET A RESPONSE WITH ANY SENSE TO IT. THEY DO NOT REPEAT DO NOT STAND BEHIND THEIR GUARANTEE.
DON'T BUY THIS PRODUCT.
January 10, 2026
Unprompted review
Reply from KatuChef
Hi James,
Thank you for bringing this to our attention. Not receiving an order is a serious concern, and we take feedback about customer service seriously.
An agent has been assigned to investigate your case, including shipment tracking and communication history. We aim to provide a prompt update and assist you accordingly.
Kind regards,
Blake from KatuChef
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