KeepCup Reviews 1,279

I've been a fan of KeepCup since 2015 during my trip to Melbourne where I got my first one. This year, being back in my home country, I decided to get another item but it came with a dent and it looked like an old stock- dust and dirt on the product itself. I tried reaching out to the team via Instagram and Facebook. My messages were read on Instagram but no one replied me till today. I am very disappointed in the lack of after sales service care by the team. I myself am in sales, and if there's one thing I'm sure of, lousy after sales service will not give you repeat business.

Awesome cups that look great are great to drink out of and stay warm

It’s a great alternative for coffee’s lover like me. It doesn’t spill and can perfectly hide in my purse ( ofc you will need a bag organiser for this!) The fact that I can trust it won’t be spilled as long as I keep it upright, it free my mind of worries. I am looking to buy 2-3 more of the XL one :)))

I love my bespoke keep cup! It arrived safely, beautifully packaged.
It's great having a "one of a kind" cup in the office.

Great purchase! I use it every day; it's very practical.

Excellent, prompt follow-up to an unexpected issue with 3rd party delivery issue. It is great to deal with real people who are willing to respond swiftly and as a priority. Very happy.

I’ve had my glass keepcup for for about five years and just replaced the lid. Very happy customer!

The company makes a variety of new products, but for existing users, it also produces new parts to be compatible with existing products. So, you can buy additional parts that are broken or renewed separately, reducing indiscriminate purchases. I think it is a company that supports the use of disposable products to meet the original purpose of the tumbler.

I was really looking forward to buyng a personalised keepcup with glass and cork and using it. first use it leaks. I can't tell you how disappointed I am with that. with how much ou pay for them..
UPDATE
I've been in contact with their customer support and every one of them tries to explain to me the difference between leakproof and splashproof. And while I understand the difference. I disagree that my cup is even splashproof. It leaked from the top when the dog suddenly moved me sideways by pulling the lead. I believe this is exactly the criteria they told me the cup should withstand. A sudden sideways movement. And yet there has been no resolution with customer support over this. They seem to disagree with me. Silly me for having such high expectations from a £27 cup! Should have ordered the cheaper dupe from amazon

Fantastic service with great communication and very happy with the speedy delivery!!

I bought the coffee cup as a gift for my son in law … he loves it ! He chose the colour combination in honour of his beloved football team , so it felt more personal. I treated myself to the cool cup , which I love.
Next purchase will be a coffee cup for myself and others for family.
I love the ordering process and choices. Simply packaged and fast delivery!

High recommendation this cups I used sínce 2019

The size, colour, comfort, style and insulation on my new travel cup are all exceptional! I have received so many compliments from baristas who are so impressed with my KeepCup and the way the lid fits outside, meaning no spills. I am more than happy to accept the top-ups on offer as well as the compliments!

As per her birthday wishes, I purchased the KeepCup for my DI💕. She was very happy in receiving it. This is not her first one. We love the sustainability and craftsmanship in your product.😎👍☮️

Swift and efficient service. Outstanding products

I've been using KeepCup since about 2017 and love the products. Every two years I would get a new lid because eventually it would leak through the plug, but replacement parts are reasonably priced. I upgraded from the glass design to the traveler because the screw top seemed perfect. After maybe three months, it leaks horribly. It doesn't matter how little I fill it; it always leaks through the screw part of the lid, which is so much worse than the plug because I won't find out until it's dripped all over my hands and clothes. I won't be purchasing this model again, and it's really disappointing because it does keep your drink warm longer.

The keepcup is light weight and with the grip ring, so easy and comfortable to hold. One click and I have never had a spill.

My husband was intending to use it for tea but it smells.

He has it for four weeks, trying to use/wash, hoping the plastic smell will go off but it never. We now completely given it up!

My previous cup works fine maybe the quality has declined?