keithmichaels plc Reviews 

2,105
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 218 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making it very easy to arrange and manage policies for modified or specialist vehicles without any stress. Many people also appreciate the competitive prices, clear communication, and fast, efficient service provided by dedicated account managers who handle every requirement smoothly and professionally. Consumers often mention that their ongoing relationships with consultants result in dependable continuity and steadfast support over many years of coverage. Though some customers noted that specialized insurance policies and broker services can sometimes involve higher costs or additional premiums compared to standard market alternatives.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable when discussing specific needs... See more

Service

Reviewers highlight positive aspects of service, describing the team as efficient, responsive, and a true... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive renewal rates and... See more

Customer service

Clients share positive opinions on customer service, highlighting how easy it is to speak directly with real... See more

Response time

Customers consistently note positive experiences with response_time, highlighting efficient and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing about with the change of vehicle, details had been retained from an early enquiry about possible change. All staff have been helpful and easy to deal with. I would say this experience as fa... See more

Rated 5 out of 5 stars

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed... See more

Rated 5 out of 5 stars

I have insured many vehicles with Keith Michaels over the last 25 years. Christian Wheatley has always been my account manager, and the service I have received from him has been superb. Maybe t... See more

Rated 5 out of 5 stars

Phoned and spoke to Jeremy who was very helpful and managed to help get me insured on a modified policy with my Tesla Model 3 Performance. Many other insurers weren’t able to help but Keith Michaels w... See more


Company details

  1. Auto Insurance Agency

Written by the company

Keith Michaels Plc are Insurance specialists. We have earned our reputation in these areas and pride ourselves on maintaining very high standards of customer service. We are completely independent, have been established for over 35 years, and speak to all our customers to arrange insurance. We are not a faceless online insurer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,105)

210 reviews in the last 12 months

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Rated 5 out of 5 stars

We switched to Keith Michaels in July

We switched to Keith Michaels in July, and they offered a great service and significantly lower premium to our previous insurer by applying real sense to the quote and situation. We've just completed a mid term adjustment, and all done with zero fuss and at a great rate. Our contact (Mark B) has been brilliant, and we can't recommend enough. Thank you!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn’t go anywhere else

Top service can’t ask for more mark bullock awesome gent always gets the best quote top service wouldn’t go any where else thanks mark top Man!

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Process was very straightforward

Business car insurance isn't cheap, but they came up with the best price / cover balance and the process was very straightforward. They're experts in the field and ensure that the cover is correct for the specific situation.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

CARRIE was a star

CARRIE was a star. So helpful, very friendly, knowledgeable and got everything sorted so quickly. In difficult circumstances she advised me on a couple of issues, but nothing was too much trouble. She got me a good price for my insurance. I would definitely recommend the company and will use them again.Thank You

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Living between the United States and…

Living between the United States and the United Kingdom was becoming problematic for me to secure expat insurance. Working with Gary Hamilton and his team at Keith Michaels has made this process so much easier. They respond almost immediately to emails and also ring to remind when insurance is up for renewal. Gary also breaks things down into Laymans terms for me so that I understand the terminology of my policy in the United Kingdom. I couldn’t recommend this agency enough the customer service everything is just wonderful and makes me feel safe and secure so thank you.

October 29, 2025
Unprompted review

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