Kelly Eyecare Reviews 

274
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and knowledgeable approach, ensuring a welcoming and efficient service. Many highlight the thoroughness of eye examinations and the clear explanations provided, helping them understand their eye health. Reviewers also appreciate the excellent range of frames and lens choices available. People frequently mention the personalized care received, noting that staff listen attentively to concerns and provide thoughtful advice. Consumers are particularly satisfied with the positive outcomes of their new glasses and lens prescriptions, effectively addressing specific vision needs. The overall experience is often described as welcoming and reassuring.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, professional, and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent,... See more

Product

Users describe positive interactions with product, particularly highlighting the fabulous and outrageous... See more

Customer service

Customers had positive experiences with customer service, consistently praising the brilliant, excellent, and... See more

User experience

Consumers consistently report a positive user experience, describing it as comfortable, easy, and pleasant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent treatment. I visited Kelly's due to a small anomaly on my eye. I was listened to and a thorough investigation given. A request sent to my GP for further investigation at the eye clinic at... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional, as always. Highly recommended.

As always, I received exceptional care from the whole team at Kelly Eyecare Ringwood.

My prescription following the sight test was perfect, I had a wide choice of frames, and the lenses were good quality. Value for money, too.

Highly recommended.

July 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent treatment

Excellent treatment. I visited Kelly's due to a small anomaly on my eye. I was listened to and a thorough investigation given. A request sent to my GP for further investigation at the eye clinic at SGH. Everything was clearly explained and was told of likely treatment required.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and efficient team

Professional and efficient team, I was impressed wirh the Opticians very patient, kind and caring approach and management of my 93 old mother with Memory , mobility issues many thanks

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

My partner & I have been using Kelly eye for several years, the service we receive is excellent, they listen to all your issues regarding your eyes & make sensible suggestions.

July 11, 2026
Unprompted review
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Rated 5 out of 5 stars

The loveliest team!

The loveliest team! All super helpful and knowledgeable. Never pushy on more expensive options if not needed. Highly highly recommend. Fab service every time :)

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful opticians

First class eye test by Michelle. Very thorough and reassuring information about forthcoming cataract surgery.
Sophie was her usual friendly, helpful and efficient self.
The whole team is kind, caring and professional.
I thoroughly recommend Kelly Eyecare.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

One bit that works,

Customer friendly welcome relaxed with a sense of fun. I enjoy my visits because they are professional, totally focused on the job in hand but also have a sense of fun. Finally they have outrageous colourful frames. Their eye consultant has been amazing for me organising my cataract operations and following everything carefully. Yesterday I had a total operative check and analysis. ThAnkyou you do such a good job.
LH

July 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Very friendly and professional staff

Very friendly and professional staff, looked after by Michele and Sophie.
Overall, an easy and pleasant experience having all the eye tests and being fitted for new glasses.
Notwithstanding the above, what really sets you apart is your after sales service.
The next day I popped in having inflicted some serious damage to my reading specs! No question, all sorted immediately and no charge, very reassuring having this facility.

June 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous service

I have used Kelly Eyecare for a couple of years and needed a new pair of glasses. I had trouble with the first lenses as they blurred my eyesight. A quiet phone call and visit rectified that and all is well now. I find Kelly Eyecare to be most professional and extremely helpful. I would not hesitate to recommend them. Thank you.

June 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Friendly and professional

Friendly , helpful staff at the Winton Bournemouth branch.
A comprehensive sight test and an explanation of which types of lenses I could choose , including benefits and costs but no pressure to buy

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Mrs Michelle Koss

Michelle was very competent and efficient. She iwas also able to answer any questions that I had and make me feel at ease.
All the office staff were also friendly and engaging.

May 21, 2026
Unprompted review

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