Kelrickproperties Reviews 5

They have managed my properties for 15 years and always been efficient and helpful, minimising void periods and getting the best rents for me.

Charley and Leah they are such wonderful girls who helped me out a lot they have amazing customer service and such kind people. I unfortunately didn’t find what I was looking for but besides that, they helped me so much. This place has amazing staff would highly recommend this place

I have had a bad experience with this company. I wanted to apply to rent a property. I was sent the forms by Pdf file. I was also required to provide a guarantor. The first page saud: "To be completed by the lettings agent". It was not completed, nothing about the prospective property. I asked why and was told "we do that when you return the forms" so, I have to ask my guarantor to sign forms that give no details of their liability!. They also assume that everyone has a computer, scanner and the ability to edit a pdf file. I had two potential family members for guarantors but the computer thing cancelled them. I offered tu use a registered guarantor company. Oh no that's not acceptable. I wanted to ask the potential landlord if I could install a gas fire, revamp the kitchen and an electric shower. I was not allowed to do that. There stance is that whoever you are you must have a family member or friend who is a mortgage holder. They have on their website a whole list of about 10 people who operate the company which is impressive but, whoever you contact you end up with what can only be described as the office junior who sounds like they are reading from a script, watching tik tok on their phone and totally diinterested and unhelpful, cold, totally inflexible. When I looked at their list of available properties there was a total of 3 lettings. I wonder why.

Hannah has been outstanding and very helpful in all ways. Always warm caring, balanced and willing to go that extra mile.
Pam

When you sell your property through a local estate agent, you expect the playing field to be fair. Not with these sharks. When I instructed them they asked me to sign a contract. Nothing new there.

Under the signature was a weird clause that states that if they find a buyer and you decide not to sell for whatever reason. You will still have to pay their fees. Here's what the Guardian have to say about it
If you withdraw from a sale, it is normal to be charged to cover the costs – such as advertising – that an agent has already incurred. And it is also normal to have to pay some or all of the estate agent’s commission but only if the contract you signed contained a “ready, willing and able purchaser” clause. What this means is that you still have to pay the agent for finding a buyer even if your situation changes and you have to withdraw from the sale. If your contract didn’t have such a clause, you shouldn’t have to pay anything on top of the £420 fee for photos and advertising. Another clause to avoid in estate agency contracts is “sole selling rights” which means that the agent is the only agent with the right to sell your home during the term of the contract but also that they will earn their commission even if you find a buyer yourself.

Kelrick Properties have both of these clauses. So before you sign ask them to remove them. Also, be aware that they are sharks.

You have been warned.