I use Kelvin Timber as they are my local Timber merchant and they are a very friendly and reliable company that do there best to help their customers at all time's. Always nice and clear and extreme... See more
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I have always found Kelvin Timber to be a friendly, efficient and straightforward company to deal with. As a private customer it is easy to order online and the confirmation email and phonecall I get... See more
This is a company I would highly recommend. They give a true professional service. The staff listened and could not have been anymore helpful to help with the delivery. Only today l have recommended... See more
Company phoned to confirm delivery only after a few days putting the order in. Delivery driver turned up with the goods and was able to place them down exactly where I wanted them , he had a good pos... See more
Company details
- Lumber Store
- also in
- Building Materials Supplier
- Do-it-Yourself Shop
- Door Supplier
- Landscaping Supply Store
Written by the company
Kelvin Timber, a cherished family-run Timber and Builders Merchant, finds its home in the welcoming locales of Milngavie and Hamilton, nestled on the periphery of the vibrant city of Glasgow. Our story began in 1970, and since then, we have remained dedicated to providing an invaluable service to a diverse clientele, spanning trade professionals and the general public alike. With a rich history steeped in the ethos of trust and quality, our mission goes beyond mere commerce. We are passionate about encouraging people to make astute shopping decisions and advocating for the support of local businesses. In a world dominated by mass production and impersonal transactions, we stand as a beacon for those who wish to shop with intention and invest in their local community. At Kelvin Timber, we take pride in our role as a trusted partner for builders, DIY enthusiasts, and those seeking quality timber and building materials. Our knowledgeable team is committed to offering invaluable insights, reliable products, and a personal touch that sets us apart. We aim to empower our customers to shop smart, make informed choices, and foster a sense of pride in shopping local. We believe that every transaction is an opportunity to build a stronger, more vibrant community, one timber plank at a time.
Contact info
H: Dixon Street | M: Main Street , M: G62 6JA | H: ML3 6PZ, Glasgow or Hamilton, United Kingdom
- H: 01698 421 366 | M: 0141 956 5183
- webmaster@kelvintimber.co.uk
- www.kelvintimber.co.uk
4.7
Excellent
359 reviews
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Hasn’t replied to negative reviews
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After order got a message/email…
After order got a message/email advising to come down once order had been prepped.. which i did once I waited then arrived the order wasn't prepped or ready for collection. Was a hand the guy over the invoice and he skooted about in the forklift.
After what seemed like a rush to load up all the material I've then left without my screws which After I had left made me wonder if the fellow at the counter should of gave me them rather than the fellow in the forklift.
Didnt bother to go back and collect my £20 worth of screws. Material collected was of quality standard.
April 10, 2025
Reply from Kelvin Timber
Hi John,
Thank you for your review. I'm really sorry to hear about your experience.
We’ve tried to contact you by phone and have also sent an email to follow up. We're more than happy to refund the missing screws or deliver them to you — whichever suits you best. As a small business we try our best to get it right, but silly mistakes can happen - if you had let us know we would have rectified it.
Just to clarify for others reading — as a timber merchant, due to health and safety regulations, we cannot pre-load or prepare orders before you arrive - we need to see your mode of transport to be assured its safe to load your vehicle. Materials are heavy and sometimes large, so it's important we safely match the goods to the vehicle at the time of collection - our yardmen then will happily get the forklift and safely load you. Leaving items out in the yard is hazardous and not permitted, especially in a small, busy site like ours- especially if a customer changes plans and cannot make it to the store that day. This is standard practice across most timber and builders’ merchants.
We always aim to offer quality materials and good service, and we’re sorry we fell short this time. Please do get back in touch — we’d really like the chance to make it right.
— The Kelvin Timber Team
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Great delivery service and so easy to…
Great delivery service and so easy to order online from the website. First class service.
April 4, 2025
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A good reliable online shopping…
A good reliable online shopping experience. Great communication.
April 4, 2025
Kelvin Timber
Good website, found exactly the product I wanted with very easy ordering and on time delivery.
April 3, 2025
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I didn’t appreciate large knot holes in…
I didn’t appreciate large knot holes in 2 x 3.6mt lengths! Plus multi knot holes on a lot of the edges putting a lot of lengths out of being used, I wouldn’t be picking this if self bought so why would it be sent out to a customer who has no way of seeing the product
The picker should be doing this on behalf of the customer
I would think twice about using Kelvin in future
April 2, 2025
Reply from Kelvin Timber
Good Morning Innes,
Thank you for your patience. I’ve located your order and reached out to the Milngavie Team regarding this issue. While I am unable to provide further details at the moment, please accept my sincerest apologies. It’s certainly not typical for us to overlook the quality check before dispatch, and this does not reflect our usual standards.
You can expect a callback from us shortly. Should any issues like this arise in the future, please don’t hesitate to contact us directly. We are always happy to offer a replacement or refund at no extra cost to you. I fully understand that this is an inconvenience, and we never want our customers to experience anything less than the best quality.
Kind regards,
Nicola
Make the call
I did not like an agreed shipment date of Friday then to turn up on Wednesday early (still in bed) no phone call to rearrange? had to move my car then deal with driver who didn't have any information other than he was going to Musselburgh and directionally it may be good practice to drop mine on way through.
I fully understand why but without the phone call agreeing it just becomes an annoyance!! I am 75 yoa and it takes me 2 hrs to get into first gear.
April 1, 2025
Reply from Kelvin Timber
Dear Ian,
Thank you for bringing this to our attention, and I sincerely apologise for the inconvenience caused by the early delivery on Wednesday. I understand how frustrating it must have been, especially when you were expecting the delivery on Friday and had no prior notice of the change.
We should have confirmed the new delivery time with you and ensured that the driver was fully informed before arriving. It's clear that we made an assumption that was not considerate of your situation, and for that, I am truly sorry.
We are currently reviewing our procedures to ensure that moving forward, customers are contacted to confirm all delivery details, including any changes to scheduled times.
Your feedback is invaluable, and we will make sure to improve our communication in the future to prevent this kind of issue from happening again.
Thank you for your understanding, and again, I apologize for any frustration or inconvenience this may have caused.
Best regards,
Nicola
Excellent service and delivery
Excellent service and delivery, driver very helpful and placed order inside my property. Would definitely recommend and I will be using them again.
April 1, 2025
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Excellent communication from you and…
Excellent communication from you and very quick delivery times.
March 30, 2025
Good helpful staff here especially…
Good helpful staff here especially Manager Alan Ball Branch Manager. We got wrong order but it was quickly swapped the following day. Price competitive. Delivery man friendly
March 17, 2025
Great service and all staff very helpful
March 3, 2025
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service was excellent and boys couldn't…
service was excellent and boys couldn't b more helpful tell everyone to use this company
March 9, 2025
Good price for quality wood
Good price for quality wood. Brilliant service provided with the delivery taking place within the specified timeframe and the delivery driver.
March 6, 2025
The staff are friend and professional…
The staff are friend and professional in their attitude towards customers.
February 24, 2025
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