Kenny's Carpet One - Carmel, NY Reviews 

152
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Sal was knowledgeable and thorough. We covered all aspects of our needs and had very good satisfaction that we did our due diligence homework. Estimation of material need was extremely accurate.... See more

Company replied

Rated 5 out of 5 stars

We recently had our wood floors refurbished and had a stair runner placed on entrance stairs. We were completely satisfied with every aspect of the finished product. Everyone at Kenny’s Carpet One was... See more

Company replied

Rated 5 out of 5 stars

We have an old house with wideboard floors that called for special attention. Kenny's crew did a great job of sanding, staining and repairing our old floor boards, restoring them to what they may hav... See more

Company replied

Rated 5 out of 5 stars

Another great experience from Kenny and staff! From start to finish, excellent personal customer service and the finished product looks outstanding. Thanks so much Kenny and Patty! You can count on... See more

Company details

  1. Home & Garden

Information provided by various external sources

Kenny’s Carpet One is a locally owned, family operated business that has been servicing the Putnam, Dutchess, & Westchester Counties for over 40 years! Our professionally trained sales team will help you find the perfect floor for your home or business, all while offering a truly enjoyable shopping experience. We offer all of the top name brands in carpet, laminate, hardwood, vinyl, ceramic, and window treatments. We are so confident in our ability to provide you with the best service from start to finish that if you are unhappy with your floor for any reason, Kenny will replace it for free with our Beautiful Guarantee. So come by our showroom and our staff will happily help you with all of your flooring needs. And as always, you’ll stand on our reputation.


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4.9

Excellent

TrustScore 5 out of 5

152 reviews

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4.9

All reviews

(152)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

They did a beautiful job

They did a beautiful job, it didn’t take very long and they cleaned well when they were finished. Very happy !

April 7, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thanks for the review, Mary!

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Rated 5 out of 5 stars

Recommended by My Sister

Recommended by my sister and she was right! Kenny and his staff are second to none. Great service, expert installation, and competitive prices. This is as good as it gets.

April 4, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Joni, for choosing us to help you with your flooring project! We are happy to hear you love you new flooring!

Rated 5 out of 5 stars

Honest & Reliable!

Honest & Reliable!
We needed a runner on our wood stairs & we got a A++ job from Kenny's!!
Kenny came over for our estimate, gave us some great ideas for the stairs. He's honest, reliable & a great guy!
Ellen helped me out in the showroom with choosing different types of carpet & I took home a few samples to make my final decision,
The installers were prompt, courteous & did a great job!!
We're so happy & would be happy to recommend them to friends & family!

March 28, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Lisa, for taking the time to leave us a review! We are glad to hear you had a great experience with us and we appreciate your recommendation!

Rated 5 out of 5 stars

My floors look wonderful!

My floors look wonderful!! The installation process was very easy and the guys were extremely professional.

March 27, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

We are so happy to hear you love your new flooring!

Rated 5 out of 5 stars

Best flooring company I have ever used.

Every interaction I had with Kenny, Ellen and their staff was a pleasure. They are honest, thorough, good value, efficient and reliable. Honestly I cannot say enough good things about them - seriously. They supplied and fitted wood flooring, carpet and linoleum for our new home.

March 24, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Mrs. Schofield, for the kind words! We are happy we were able to help you find the perfect flooring for your new home!

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Rated 5 out of 5 stars

Good day...

Workmen showed up on time and were able to remove the old flooring and install the new one in a short period of time. Also, both workers were personable and a pleasure to deal with.

March 17, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Christine! We are glad to hear you had a wonderful experience with us and look forward to working with you again!

Rated 5 out of 5 stars

Sal and the team at Kenny's Carpet One…

Sal and the team at Kenny's Carpet One went above and beyond to install new carpet in my home. The sales experience was great with Sal and the quality of the installation work is outstanding. I highly recommend Kenny's Carpet One for any of your flooring needs.

March 16, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you so much for taking the time to leave us a review and for your recommendation! We look forward to helping you with your future flooring projects.

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Rated 5 out of 5 stars

Recently we had Kenny's Carpet One…

Recently we had Kenny's Carpet One install a carpet runner on a staircase and upper hallway in our family home which was built during the civil war. The expertise, courteousness and attentive care from creating the estimate to the installers' performance on the existing structure reminded us why for over ten years we always choose Kenny's Carpet One.

February 27, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Bill and Nancy, for choosing us to install new carpet in your beautiful home!

Rated 5 out of 5 stars

Excellent

Excellent from beginning to end.

February 21, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, John!

Rated 4 out of 5 stars

The carpet itself is very nice and was…

The carpet itself is very nice and was installed well, and I would use them again. Although everyone I spoke with was very nice, I dealt with a lot of disorganization and miscommunication which was frustrating. They were late to the first estimate appointment (not even sure they would have showed up if I hadn't called to find out where they were), then I had to keep calling to follow up on when the installation would take place and received different information about where the carpet was each time, and finally they arrived an hour early to install the carpet. Overall, I would use them again - but be warned that they don't seem to have all their ducks in a row. The overall turnaround time was fast, and the carpet quality is excellent. Again - I would definitely use them for future service.

February 20, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Hi Nancy,
I am so very sorry that you felt like we didn't have our ducks in a row. Our main goal is to make sure all of our customers are completely satisfied from start to finish. It is common that the whole process takes 2 -4 weeks to receive the carpet and inspect it and then schedule it. Your carpet was ordered on Jan 26th and it was received into our warehouse on Feb 6th. It was inspected for you personally on Feb 9th because you were anxious to get it installed. It was then set for install on Feb 13th. All in all I think that was a pretty good turn around overall and we went above and beyond to make it happen for you in a little over 2 weeks. I would have hoped that would have made you happier then you seem to be. Again I apologize for any miscommunications and I will try to improve my staff in the areas you mentioned. Thank you for the feed back negative or positive it always helps us to improve.

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Rated 5 out of 5 stars

Staff very helpful

Staff very helpful. My order came in at the time promised and in good shape. Wide array of choices in the showroom. I don't hesitate to recommend Kenny's.

January 22, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Sal, for the recommendation. We are happy to hear you are enjoying your new flooring!

Rated 5 out of 5 stars

I received a good quality rug and…

I received a good quality rug and installation was fast and clean.

January 19, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Quality products and services are our top priority, thank you for sharing!

Rated 5 out of 5 stars

Great job

Great job! I am enjoying my kitchen and entrance floors very much. It was a very professional job. Thank you so much

January 18, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Joe. We are glad to hear you are enjoying your new flooring!

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Rated 5 out of 5 stars

Diningroom Replacement Floor

I just had Kennys Carpet One replace my diningroom floor and I couldnt be happier. The salesman Sal was amazing from start to finish explaining every step of the way, a genuine honest and trustworthy guy. The install team was knowlegable, prompt and trustworthy as well. All in all I will definitely be recommending them and would absolutely use them for future projects. Thank you!!!

January 17, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Elizabeth! We are so glad you had a great experience and look forward to helping you with your future flooring projects.

Rated 5 out of 5 stars

Extremely satisfying my sales rep is…

Extremely satisfying my sales rep is super and my technicians were very professional thank you job well done.

January 15, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you, Eli. We are happy to hear you had such a great experience!

Rated 5 out of 5 stars

Reading room and stairs project

Outstanding job!! Was a very smooth process!
Thank you so much

January 10, 2019
Unprompted review
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Reply from Kenny's Carpet One - Carmel, NY

Thank you for the 5-star review!

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