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TrustScore 3 out of 5

3.2

Hair Product Store
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Company details

  1. Hair Product Store
  2. Hairdresser

Contact info

3.2

Average

TrustScore 3 out of 5

1 review

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3.2

All reviews

(1)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

0 étoile pour le SAV

1. L'annulation de commande n'est pas possible avant l'envoi de celle-ci, même si votre mail est envoyé 1 minute après l'achat
2. Le SAV vous envoie une étiquette de retour certes gratuite, mais l'adresse de retour est erronée donc le colis vous est retourné pour NPAI
3. Le SAV par mail ne lit pas votre mail et envoie une réponse toute faite pour vous donner le délai de remboursement - au lieu de reconnaître l'erreur
3. Le SAV par téléphone vous renvoie la MÊME étiquette erronée pour que vous renvoyiez le colis

3 mails, 3 appels, et une vérification de ou se trouve leur logisticien sur Google Maps plus tard, j'espère recevoir la bonne étiquette de retour.

September 12, 2023
Unprompted review
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