Kering Reviews 10

After wearing a new pair of Maui Jim sunglasses that cost £130 for a single day, I put them in the case provided. Upon opening the case the next day, I discovered that the sunglasses had warped and bent in accordance with the shape of the case. I returned this item expecting a replacement pair; however, the manufacturer - Kering Eyewear - claimed that the damage was due to "improper maintenance" with no further explanation provided. Shade Station has taken no accountability for this false claim made by the manufacturer of sunglasses that they sell. Furthermore, they have not made the appropriate effort to resolve this utterly unacceptable and unreasonable excuse for rejected a warranty claim. I am incredibly disappointed with service that I have recieved.
I have since emailed Kering Eyewear, but with no response.

Kering Group like LMVH coerced and partook in creative theft, while simultaneously threatening and coercing me to assert
false dominance over an actual creative (they do not generate designs of their own, they steal from vulnerable individuals who keep their creative works concealed within digital files). They, like LMVH and music labels sent me death threats and repetitively utilized subliminals to hide their direct threats towards myself, attempting to psychologically destabilize myself along with my health. Multi-millions were generated by their companies based on my creations, and was never compensated at all towards what I created. As I’m strengthening myself fully, I plan to sue all of them in an intellectual property/cyberstalking and beyond this case to retrieve reparations towards what they have done to myself and others like me. Keep in mind who owns these companies, I am a black creative and this is not unheard of by these collectives. Oh, and they placed me in financial ruin so I wouldn’t be able to escalate my case immediately, while attacking me daily.

I had a great pair of Maui Jim sunglasses, they were purchased in 2018 but in perfect condition. I want to get new lenses with my current prescription so I sent them to Maui. WHAT A HUGE MISTAKE!!! Maui lost my glasses, so after a month of not finding my glasses I was told I could pick out a new pair. The problem is now that Kering had purchased this company the sunglasses are ugly, cheap looking, and cheaply made. I would never buy any of the frames currently available, but now I’m stuck with an expensive pair of sunglasses that are junk!! This company has ruined the Maui Jim brand.

Maui Gym were bought out by Kering in 2022 from what I read. This summer, 2024, I wanted to buy another pair of Maui Gym prescription sunglasses as the ones bought in 2017 were getting pretty old. Oh Boy, how they have gone down hill. The cost should have been £600 which is a huge amount. So first pair, after less than 1 week had circles appear on the lenses, these were returned. Replacement pair number 2 had scratches on the lenses so my optician refused to hand them over so they went back. Replacement pair number 3 on arrival at the opticians had the right rim of the Frame all scratched so they went back. Replacement pair number 4 (and now 4 months into order and no glasses to wear and the summer is over!!) had had the wrong lenses put into the frame!!!!
Was I prepared to go for a 5th pair? NO. Don't get me wrong my opticians and the ladies there were fantastic, but Maui Gym (now Kering) were shocking. Also to note, the quality of frames are terrible, very flimsy, poor strength to frames the list goes on. In addition, I also learnt that after the wrong lenses were put into pair number 5, the company person who spoke to my opticians had the nerve to say they were correct they just look different with the frames.Little did this rep know my old Frame had the lenses I wanted and they were not grey!!! Further to then ask the opticians to put in the correct lenses if they sent them was appalling. I was paying for what was meant to be top end prescription sunglasses from a top end company: Do they genuinely think asking someone to do their work is high end or even any where near acceptable? Do I think Maui gym and Kering were attempting to rip me off? Yes, absolutely.
My honest advice, DO NOT BUY. In the end I've gone for a great pair of high spec Nikon lenses for my prescription sun glasses.
Kering/Maui gym you should be ashamed off yourselves treating customers like this.

Purchased a $500 pair of Gucci sunglasses that came with a Kering warranty. During the warranty period the CHEAP polarizing filter started peeling and Kering would not repair nor offer credit. awful. sucks when someone has a monolopy over something. DO NOT BUY GUCCI SUNGLASSES or preferably anything serviced by Kering.

I have been an expert seller at Vestaire Collective for many years. Recently it has become unbearable to sell on this platform- once I finally receive payments for my sold items (if I ever do!) I will delete my account. It’s decent if you are a buyer. However as a seller it’s awful. Platforms like the RealReal and Vinted are far superior because they take accountability when things go wrong, they issue buyer protection, and customer service is prompt and accessible- plus there is no (exorbitant) fee to list!
Here are only some of the issues w/ VC:
#1. The worst part is getting paid or getting a refund. 8/10 times, the shipping carrier they provide is incompetent: the package is ‘lost’ in transit or cannot be delivered after contacting UPS numerous times! This often goes on for several months. During that time you have to wait. VC takes no responsibility for the loss of a shipped item. They do not update you or notify you if your package is delivered. VC customer service is nonexistent. You are forced to use a “chat” service to ask for help or claim a problem has arisen, and they often will claim that they “don’t have the necessary clearance to give additional information”. Then you must wait within 48 hrs for an email. This email ‘update’ will never arrive.

#2. If you are lucky enough to have your package delivered to a buyer (and have remained patient during a 2+ week limbo period where the buyer forgets to pick it up + 72 hrs where the buyer can claim there’s a ‘problem’), you may or may not receive your money! You are lucky if you receive an email! In that case you have to go back to a chat room and ask them what’s going on! And most of the time they don’t know!

#3 As a Seller, you are penalized and your ranking/visibility on the site is deducted if you don’t ship within 1-2 days. Sometimes life happens- but if you send just one package later than 48hrs, you are penalized. But if the buyer takes 3 weeks to pick up said package, there are no repercussions.
#4 Commission: Some items are not worth listing. If the item is 20€ , you make less than 5€. They take huge cuts, and you can be banned from communicating this fact with buyers. They censor any information you try to provide to buyers to make a sale. And you get no customer service for that commission rate. So you feel perpetually scammed.

#5 Listing: They want all the photos on a white backdrop. Fine. But often it depends on the day or the person reviewing your submission that allows something to be uploaded. I have submitted the same item with the same photos only days apart after having it rejected the first time, and the second time it is accepted and put on the site. They can arbitrarily reject your submission for a million different reasons: they claim the price you set is too high, the photos are not good enough, or they give no explanation at all. In the meantime all the work you put into that submission is erased and lost, and you must start again.

Overall it’s a frustrating, unjust and honestly an incompetent platform. I have sold on Poshmark, Depop, Mercari, Vinted, etc and this platform is enormously more flawed than the rest. So many illogical issues that actually reduce the number of sales. They are making bundles doing nothing and treating secondhand sellers like trash.

I also know many people who have purchased designer items for thousands of dollars who later discovered (after taking the item into the designer headquarters for review) that they have been scammed and the items are not authentic - this is after the item was “reviewed” and “verified by our ‘team’” as VC loves to claim with unwarranted authority. Would like to know who their ‘Team’ is comprised of. They seem to be as unreliable and ditzy as they come.
I am hoping that Kering will take these complaints into account and improve VC.
My advice would be to only buy here if you are looking for something very specific and are already familiar with a brand so that you know what is real. Otherwise beware!

This review is not about Kering as a whole, but specifically about Vestiaire Collective which Kering invested in.
In dealing with VC as both a seller and buyer for many years, lately I'm noticing a steep decline in their customer service, dishonest behaviour, charging more commission than publicised on their own guides, pretending to 'look into discrepancies' when they do nothing.
From my observation and experience some truly unique pieces 'disappeared' during shipping, then VC cancels the shipment while by contacting the seller directly they confirm that the piece had been shipped..leading to my suspicion of VC staff internal dealing.

VC as a platform is a useful tool to find unique/good pieces, it's unfortunate to see the management level at VC dragging down the platform which I think leaves room for Kering to improve on to make their investment worthwhile.