KES Lighting & Home Reviews 

2,090
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently mention that the products arrive quickly, and purchases are always securely packaged to prevent any damage during transit. People also appreciate the stunning design and exceptional quality of the lighting fixtures available on the website. Many consumers emphasize the helpful communication and prompt assistance provided by the team. Some reviewers were not happy with the support received when items arrived damaged or defective. A few customers also experienced frustrating return policies and strict timeframes regarding damaged deliveries. Others mentioned difficulties with missing parts or unhelpful responses from customer service agents.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the stunning design, competitive pricing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistent promptness and secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting stunning lights and superb... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement. While many... See more

Order

Consumers find order experiences to be mixed. While many customers report fast processing, smooth purchasing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more

Company replied

Rated 5 out of 5 stars

Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more

Company replied

Rated 5 out of 5 stars

Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a... See more

Company replied

Rated 5 out of 5 stars

I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.


Company details

  1. Lighting Store
  2. Decoration and Interior Design Store
  3. Furniture Store
  4. Home Goods Store
  5. Home Improvement Store
  6. Lighting Wholesaler

About KES Lighting & Home

Written by the company

Chandeliers in a living room setting


INDOOR LIGHTING

OUTDOOR LIGHTING

special offers


KES are one of the largest independent retailers of luxury lighting for the home.

A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.

Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!

Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(2,090)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company with quality light fittings!

I've bought quite a few light fittings from this company. The service is always quick and communication between customer service is 2nd to none. The light fittings have always been of exceptional quality too!

August 8, 2025
Unprompted review
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Reply from KES Lighting & Home

Thanks Sarah. We really appreciate your kind words!

Rated 3 out of 5 stars

Looks Great but Glass Shades Are Loose

A few months ago, I purchased the Endon Allegra 6 Light Semi Flush Ceiling Light in Bright Nickel with Clear Spiral Glass. It’s a beautiful piece and looks great in my living room. However, we’ve noticed that some of the glass shades holding the bulbs are quite loose, and we’re concerned they could fall off and potentially cause injury.

May 9, 2025
Unprompted review
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Reply from KES Lighting & Home

Hi there, we're sorry to read of your concerns. customerservice@keslighting.co.uk are on hand should you need any asssistance.

Rated 5 out of 5 stars

Excellent company

Ordered a new crystal chandelier for our living room makeover. Quick despatch and delivery, excellent customer service and really competitive prices. Very happy with my purchase.Would happily recommend and definitely purchase from Kes lighting again.

July 4, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Dee - hope your living room makeover is coming along!

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Rated 5 out of 5 stars

Antique external lanterns

We ordered a pair of outside lanterns to sit within our new Oak porch and are absolutely delighted with the lanterns. The ordering process was simple and the lanterns themselves somewhat of a bargain. They arrived promptly and very well packaged indeed, I just wish we had need for more lights because I now know where to go. I can only describe our whole experience with KES Lighting as excellent. 100% would recommend.

July 18, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Pete & Karen! Very kind words. We are on hand as and and when you should need any further items :)

Rated 5 out of 5 stars

A trusted lighting store - online and in person

KES lighting offer a wide range of quality lighting from reputable brands. My favourite Astro is well priced and every time I order from KES, it arrives promptly, and is well packaged. They are my go-to when I need more lights.

July 15, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Martina! A lot of care goes into packaging and delivery so it's always nice to read it's appreciated :)

Rated 5 out of 5 stars

Impex Chandelier

Ordered a new crystal chandelier for a bedroom makeover. Quick despatch and delivery, excellent customer service and really competitive prices. Very happy with my purchase.Would happily recommend and will come back next time I'm shopping for lighting.

August 13, 2025
Unprompted review
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Reply from KES Lighting & Home

Thanks so much - we look forward to seeing you again!

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Rated 5 out of 5 stars

Great kitchen ceiling light

Great kitchen ceiling light. It looks superb in our newly installed kitchen.
All round good service from the company.

August 8, 2025
Unprompted review
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Reply from KES Lighting & Home

Thanks Chris, great to read the kitchen is looking good!

Rated 5 out of 5 stars

Very good service

Very good service. Received emails to check if I was happy and everything arrived as expected.

July 1, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Karen, we really appreciate your feedback.

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Rated 5 out of 5 stars

Ordered a beautiful ceiling light and…

Ordered a beautiful ceiling light and the service from start to finish has been perfect.
Quality of product is absolutely outstanding cost for the light £241
same light on John Lewis £529!!!!
Definitely would recommend this company and also I will be a returning customer
Thank you Kes Lighting

August 1, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Rachele, we really appreciate your comments. John Lewis are a great company, but always come to us for lighting expertise and the best prices ;)

Rated 1 out of 5 stars

Sent me faulty products, refused to refund.

Sent me faulty products. When I requested a return (within 30 days) I was told this was outside the return window. Despite their being no time limit on goods that are not fit for purpose. I returned the items at my own expense and they have still refused any refund or credit note. I am talking to my card provider and trading standards.
Avoid.

Addendum: Their reply just reinforces what I have stated. I demonstrated several times how I had indeed by email notified them of the manufacturing fault (not transit damage) within their time limits and they had just not bothered replying until many days later when they stated it was too late. Still no contact from them to resolve the issue or offer any refund.

March 1, 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Simon, we are sorry to read that you've been unhappy with your experience buying from us. We need to clarify what happened here.

You reported damage well outside our 48-hour inspection window. This policy exists for a specific reason: once a significant amount of time has passed, we cannot determine whether damage occurred during transit or after the goods were delivered and in your possession.

This isn't about imposing arbitrary time limits - it's about being able to verify legitimate transit damage versus damage that may have occurred during storage, installation attempts, or general handling after delivery.

When goods aren't inspected promptly upon arrival, the trail goes cold. We have no way of knowing what happened to the items in the days or weeks between delivery and your damage report.

This is standard practice across the industry and exists to protect both parties. Your card provider and Trading Standards will understand this rationale.

We're not refusing to take responsibility for faulty goods - we're unable to accept liability for damage that wasn't reported within a reasonable timeframe that would allow us to investigate the cause.

Rated 5 out of 5 stars

We're really pleased with the light

We're really pleased with the light, it's very good quality metal and glass, and with a retro LED 'filament' type lamp fitted it looks lovely. 

The packaging was very good, it's clear they wanted to ensure it's safe arrival.

July 22, 2025
Unprompted review
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Reply from KES Lighting & Home

Thank you Carol! And yes, you're right, our packing team do take a lot of care to ensure that these fragile goods do arrive safely :)

Rated 5 out of 5 stars

KES Lighting - Simply the Best !

We have been customers of KES Lighting for 10years and carried out multiple complex lighting projects in our house. The reason we have remained 100% loyal to KES Lighting is because of the Director Anne McKenna & the brilliant - highly trained, helpful, knowledgable team of people who work at KES lighting. We have always wanted the latest, cutting edge, high quality innovations in lighting for our internal, external and garden spaces - everytime we have been delighted with new and exciting developments transforming our living spaces. In addition, Anne has also given us superb advice and valuable solutions to update and transform our old lighting systems in the simplest way at the lowest cost - leading to massive savings in electricity. If ever there is a problem- Anne and the KES team go out of their way to resolve the issues quickly and effectively and always to our absolute satisfaction. We would 100% recommend KES Lighting for the following reasons:-
1) Execellent high quality innovative products
2) Highly knowledgeable, helpful, problem solving team led by Anne McKenna.
3) Customer Focused
4) Excellent Value
5) Superb Service
We would always go to KES Lighting for any of our lighting needs first as we have never been disappointed - always delighted!

July 21, 2025
Unprompted review
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Reply from KES Lighting & Home

Wow what a lovely review! Great to read first thing in the morning!

We truly appreciate your thoughtful and detailed comments and we are so happy to read of your experiences - we'll certainly pass these comments over to Anne and the team. Thank you!

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Rated 1 out of 5 stars

Poor customer service

I purchased a set on 3 lights from KES Lighting, Once received I arrange the electrician to fit. I had 4 boxes 3 with light fittings and 1 with bulbs. Upon installation there was 1 bulb missing, I contacted KES who where initially helpful, they advise the items weren't shipped by them and as I had not reported this within 48hours of receiving the goods they where unable to assist in any way. Seems crazy, I didn't unwrap the boxes until the electrician came. Lucky there wasn't an issue with one of the expensive fittings. Just a shame as the cost of one light bulb and delivery is crazy. They provided no assistance or offer of free delivery. Just disappointing for the amount of money I spent and a minor issue, I wouldn't buy from them again.

June 20, 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Laura,

We understand your frustration, and we appreciate it's disappointing when something's missing - especially for what is ultimately a low-cost item.

However, you reported the missing bulb a month after delivery. Our 48-hour reporting window for damage and missing items exists because we need to be able to verify and investigate issues while the trail is still fresh - whether that's a missing bulb or a missing fitting.

Once weeks or months pass, we have no way of knowing what happened. Did the courier miss an item? Was the box opened and items removed? Did someone in your household move something? We simply can't determine the facts when there's such a significant gap between delivery and reporting.

You're right that it's fortunate the fittings weren't affected, but that's exactly why we ask customers to inspect all items promptly - to catch any issues while they can still be resolved.

We're not trying to be unhelpful over a single bulb, but we have to apply our policies consistently. If we made exceptions based on the value of missing items, where would the line be?

We recognise this isn't the experience you wanted, but the policy exists to protect both parties.

Rated 5 out of 5 stars

Fast delivery of a quality product

Fast delivery of a quality product, which was also competitevly priced. Really pleased with how this light looks.

June 13, 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Paul, great to read that you're pleased with your purchase!

Rated 1 out of 5 stars

Order cancelled and re-offered at £38 more

Ordered a lamp shade and 2 days later, my order was cancelled due to a pricing error.

I was offered the same product again for £38 extra, which I declined. It then took nearly 2 weeks for my original £143 to be refunded.

June 22, 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi Richard,

We're genuinely sorry for how this was handled.

The pricing error was our mistake, and having to cancel your order was frustrating enough without then offering you the same product at a higher price. That wasn't the right approach.

The delay in refunding your £143 is completely unacceptable. You should have received that money back immediately, not after nearly two weeks.

We let you down on this order from start to finish, and we apologise unreservedly. You deserved better service than this.

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