sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is more of a review of KeyMe than the vendor in Maryland. Your phone service sucks. It took a long time for anyone to answer, and it sounded like I woke the lady up. There was no discussion of pr... See more
The key doesn't work properly, so I have to turn it several times before the engine starts. It's disappointing
Company replied
I like the convenience of the kiosk & there was no wait in line. The price for a plain key was steep. Price range should be stated under each key type or a minimum. The time it took and the fact that... See more
Company details
- #4 of 5 best companies in Locksmith
- #1 of 1 best companies in Emergency Locksmith Service
- #2 of 2 best companies in Key Duplication Service
Written by the company
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Contact info
United States
- (866) 635-1048
- www.key.me
2.8
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Quick and back in my ride in no time
The gentlemen that helped was super nice and got to the job site and had me back in business in no time.
June 29, 2026
Locked keys in car
Locked keys in car. Called to cancel lock smith and I was charged any even though no services where done and they wouldn’t refund my money. A message stating I would only be charged if the service was finished
July 1, 2026
Called for a car lockout, got charged out the rear
Called for a car lockout in a panic. Clicked the first result that came up - first mistake. Was not given a price upfront, which is required by my state for emergency services (which I was not aware of at the time), only told that someone was on their way to my location. Second mistake. 2 kids fresh out of high school showed up and, admittedly, popped my car with no problem or damage.
Without having been given a quote or even a suggestion of a price, I was then charged $278 for a simple car unlock. $99 for "service call", and then $179 for "car lockout". (The average in my area is $70-90.) However, they were two guys standing in my driveway and I was one young woman on the verge of a meltdown, so I felt pressured to pay. The charge is simply "LOCKSMITH SERVICES", no company name or even a person's name.
I called and filed a complaint so I can get a refund for predatory practices and exploitation under distress, and was met with some dyslexic woman who refused to spell my email address correctly. I am not optimistic about receiving a reply or a call back, so I will be filing a chargeback with my bank.
July 1, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful and down to earth person
June 26, 2026
Reply from KeyMe Locksmiths
ryan,
We're truly glad to hear that you found our team member to be helpful and approachable. Your kind words mean a lot to us.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Great service
June 29, 2026
Reply from KeyMe Locksmiths
Thank you for the great review! We appreciate the feedback!
It was fast and efficient
March 2, 2026
Reply from KeyMe Locksmiths
Nathan Wadsworth,
We're happy to hear that our service was fast and efficient for you. We appreciate your positive feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Helped me get in my car super fast.
June 28, 2026
Reply from KeyMe Locksmiths
kenyatta clay,
We are so glad we could assist you quickly. We appreciate your positive feedback and are happy to know we met your expectations.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
J Tansey,
We're so glad to hear that our response time, empathy, and communication met your expectations. Thank you for your kind words.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Thank you for your great review! We appreciate the feedback!
NO ONE SHOWED UP!!!
I called, made an appointment, they NEVER SHOWED. They gave me a day and time for coming.. I took off from work fr this!
June 29, 2026
Unprompted review
Reply from KeyMe Locksmiths
Laure-Anne Bosselaar-Brown,
We sincerely apologize for the missed appointment and the inconvenience this caused, especially since you took time off work. .
Please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
The keys work but they stick a little…
The keys work but they stick a little so have to push them in a bit
June 15, 2026
Reply from KeyMe Locksmiths
Norbert Mahoney,
We appreciate your feedback regarding the keys. We're concerned to hear about them sticking and will look into this.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Do not waster your time or money on…
Do not waster your time or money on these crooks. Kiosk shorted us one of the keys we paid for. No one answers the phone at the customer service number on the kiosk. The retailer of course says "we have nothing to do with that machine" - I'm sure that's true, but why allow it on your property if you aren't willing to support it? 1 star because there is not an option for zero.
June 28, 2026
Unprompted review
Reply from KeyMe Locksmiths
D V,
We are truly sorry to hear about the frustrating experience you had with the kiosk and the missing key. We understand how disappointing it is to not receive what you paid for and to be unable to reach customer service for assistance. We are actively looking into the issues you've raised regarding the kiosk's functionality and the unresponsiveness of the customer service line. Your feedback is incredibly valuable as it helps us identify areas for improvement and work towards preventing similar situations for other customers. We appreciate you taking the time to share your experience with us.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Thank you for the great review! We truly appreciate it!
Terrible service
Terrible service; I ordered keys with a design, but yellow keys arrived instead—and they don't work because they are too big.
June 5, 2026
Reply from KeyMe Locksmiths
Valued Customer,
We are truly sorry to hear about the issues with your recent key order. Receiving incorrect keys that don't fit is certainly frustrating, and we understand your disappointment.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Good people
Quick and friendly. The tech arrived at my home and got my lock open in no time. A little more expensive than some other places, but I didn’t want to wait for hours, so it was worth it.
June 22, 2026
Reply from KeyMe Locksmiths
byron wilson,
We're so glad our technician could quickly resolve your lock issue. We appreciate you recognizing the value of our prompt service, and we thank you for your positive feedback.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
I actually just dropped my key under my…
I actually just dropped my key under my porch worse case scenario 😭
June 27, 2026
Reply from KeyMe Locksmiths
David Martinez,
Oh no, that sounds incredibly frustrating! We certainly understand how upsetting it can be to have such an unfortunate incident occur.
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Timely and Polite
My locksmith was there within the time he said he would be. He was very polite and did a good job of getting me in my car. Overall 5 star experience!
May 15, 2026
Reply from KeyMe Locksmiths
wendy hogan,
We're so happy to hear our locksmith arrived promptly and provided excellent service in getting you back into your car. We truly appreciate your wonderful feedback!
If further assistance is needed, please contact us at support@key.me. We are happy to help!
KeyMe Locksmiths
Key didn't fit after waiting for it to arrive by mail
I don't like that the key isn't made immediately and you have to wait for it to be mailed. It was more expensive than expected because of the need for mailing. Then the key didn't even fit! I will go to a local key maker in the future.
September 1, 2025
Reply from KeyMe Locksmiths
Valued Customer,
We are truly sorry to hear about the difficulties you experienced with your key order, from the mailing delay and unexpected cost to the key not fitting. We appreciate you bringing these issues to our attention.
Contact us at support@key.me.
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Robert Chaney,
We are sorry your keys never arrived. We are looking into this.
Contact us at support@key.me
KeyMe Locksmiths
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