Key Travel Reviews 810

It was really good and easy to use. Plenty of options

Exceptional service with booking process by staff especially Anita, and outstanding turnaround time!

The representative was very responsive and secured my flight option within a short amount of time

How my travel arrangements were made quickly, after I missed my flight due to train delays.

My first time using Key Travel. It was quick and easy. I appreciated the help.

Amazing staff very supportive and great prices

Tamara was a great rep, and really went above and beyond!

This was a challenging travel itinerary with lots of things to consider given some of the constraints we faced. I was glad they could find something below the budget that worked.

Providing all alternatives to travel to my destination and letting me compare and choose the best.

This review is in no way a response to the very helpful staff who assisted with my recent travel and went above and beyond to ensure the "Academic Rate" flight price was honored, but points to significant defects in Key Travel's website that make it difficult for travel arrangers to book trips through the portal and to trust the pricing available through the site. I spent about 2 days working with a traveler to find a budget-conscious flight. When I went to book the flight, I simply received an "Cannot complete this booking" error. Reattempted multiple times before contacting Key Travel by phone - was informed that there is only one staff member associated with my institution so I would get a call back or follow-up by email. When I was called back I learned that the "Academic Rate" of $805 would not be available and the only ticket I could purchase would be over $1,700. I was informed it was an issue with dynamic pricing on Delta's end. During the 1-2 hour period while Key Travel worked on the booking, the Academic Rate did change on Key's website, but from $805 to around $855 - not removed entirely. I would've easily accepted a 5-10% increase from dynamic pricing, but a 110% increase was something I have not experienced in ten years of travel arranging at my current institution. I was very thankful that Key Travel honored the original academic rate, I suspect by absorbing the difference against their bottom line. Considering the cost to Key, I was surprised their IT team did not take immediate action to adjust the prices available through the website, but the $855 price remained several hours later.

Ultimately it just makes it very difficult to trust Key Travel's services, while working with time constrained clients and trying to honor my university's budget restrictions. I can deal with a clunky website (no ability to add DHS / TSA numbers at time of booking, etc), but not being able to trust the web portal is very challenging moving forward.

Quick response to my query as booking the flight was important and had time constraints

Good offers, quick booking

The agent was very professional and helpful. I am very pleased with the customer service and attention to details.

All the three staff members I talked to were extremely knowledgeable, helpful and friendly - thank you!

It was my first time to use key travel. I appreciate very the quick reply following my queries and the design of the plaform, it is very easy to manage and to understand.

Anita Vu was very efficient, clear and understanding of our needs as a group traveling on long haul flights.

Easy to use service for booking travel and accommodation for colleagues.