I was trying to book the last minute train ticket, which i could not complete by myself probably due to the payment revision process? However with the help Pharaoh, all things went super smoothly! Tha... See more
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Review summary
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Diana. She kept on going on a pretty tough problem caused by United canceling a flight due to a general strike in Portugal. The strike was known about 7 days earlier but United only canceled very sh... See more
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Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel... See more
Company replied
The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support. Upon sharing my travel details, the team was able to s... See more
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Company details
Written by the company
For those who undertake Academic travel, Humanitarian travel or Faith-based travel, we want their focus to be on delivering their mission rather than managing logistics. The problem is that badly managed travel is costly, complex, light on duty of care and environmentally damaging. Our mission is to provide safe and sustainable travel, whilst reducing cost and complexity for those who travel to do good. Founded in 1980, Key Travel is the world’s largest travel management company (TMC) exclusively dedicated to academic, humanitarian and faith-based travel. We’re based in the UK, US, Canada, France, The Netherlands, Belgium, Italy, Switzerland and Africa and serve 5000+ customers. We take away the headache of travel management, so that our customers can dedicate more of their resources to making a difference and we deliver this better than any other TMC by providing: - Over 40yrs of expertise in reducing the cost, complexity, risk and carbon impact of not-for-profit travel - Sector-specific proprietary and award-winning technology - The largest portfolio of specialist not-for-profit fares (not publicly available). - The most advanced risk management and travel de-carbonization tools available globally - A culture of compassion and service with a committed worldwide team with an average tenure of 8yrs
Contact info
9th Floor St James Building, 61-95 Oxford Street, M1 6EJ, Manchester, United Kingdom
- hello@keytravel.com
- www.keytravel.com
4.6
Excellent
810 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service, agents were immediately available. Happy they manage our corporate travel!
December 5, 2025
Reply from Key Travel
Thanks for sharing this feedback NB. We appreciate you taking the time to let us know that you are enjoying the service.
I booked a flight to Munich and found…
I booked a flight to Munich and found the price was a good match with what is available on line. The system is easy to use and quick. The survey feedback was asked before the confirmation came in - that seems a bit premature.
December 8, 2025
Reply from Key Travel
Thanks for the review Neil. We'll feedback about the feedback link arriving before the survey, as you are right, that is not the right way around! However, we are glad to hear that you found our booking tool easy to use and quick.
Reply from Key Travel
What lovely descriptive words to hear about your experience - thank you Filoumena!
Reply from Key Travel
Glad to hear how responsive you find us to be Chantal - thanks for the review!
Booking with Key Travel is no fun
An exceptionally fussy site; booking is always really difficult, but made bearable because I've developed a lot of work-arounds.
December 1, 2025
Reply from Key Travel
Hi, we are very sorry to hear you have not had a good experience with our online booking tool. We are surprised to hear this, as when we developed our booking tool, we did so with the input of our customers, to ensure it was a smooth and simple experience. We would like to understand where the barriers to a more positive booking experience are, so we have asked our account manager for your organisation to reach out to you directly to get some direct input from you and to also see if there is anything they can run through with you to make it a better experience.
The Keytravel team is always ready to…
The Keytravel team is always ready to help—very friendly and attentive!
November 27, 2025
Reply from Key Travel
Thanks Werner, lovely feedback to read.
Your services are excellent and world…
Your services are excellent and world class rated.
November 29, 2025
Reply from Key Travel
Wow what a lovely review - thank you Jeremiah, we are so happy to hear this.
Excellent staff made the whole process…
Excellent staff made the whole process really easy. The booking process was also very easy to use and understand.
November 22, 2025
Reply from Key Travel
Hi Sarah. We're really pleased to hear how simple you found your interactions with us to be and that you thought our agents were 'excellent' - thanks for leaving this review.
Swift, responsive and flexible
The company got back to me in very short time immediately after my travel request was approved which to me demonstrated commitment to support.
Upon sharing my travel details, the team was able to share with me the different available flight schedules, allowing me to make informed decisions on the best options. This is commendable.
November 22, 2025
Reply from Key Travel
Thank you so much for your thoughtful feedback Emmy. We’re delighted to hear that our team was able to respond quickly and support you as soon as your travel request was approved. It’s great to know that the flight options we provided helped you make an informed decision.
Your positive experience means a lot to us, and we truly appreciate you taking the time to share it.
Great service
I think it was Jessy who took my call, she was thorough throughout and checking we had the best available options and cost.
November 21, 2025
Reply from Key Travel
Thank you for your feedback Denise. We’re delighted to hear that Jessy was able to support you so thoroughly and ensure you had the best options and pricing. Your recognition means a lot, and we’ll be sure to pass your kind words on to her.
Reply from Key Travel
Great to hear of the quick response you received Oluwapelumi - thanks for sharing this.
An Extremely Positive Experience
My experience with Key Travel has been very positive. They assisted me with various flight options based on my needs, always offering alternatives. The service was consistently prompt, timely, and readily available.
November 13, 2025
Reply from Key Travel
Hi Antonio. We’re delighted to hear that you had such a positive experience and that our team could support you with a range of flight options tailored to your needs. It’s great to know you found our service prompt, proactive, and readily available throughout your journey.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again soon!
Good experience
Good experience, both in booking system and in case of technical problems.
November 15, 2025
Reply from Key Travel
Thank you for your review AC!
We’re pleased to hear that you had a good experience using our booking system and that our team was able to support you quickly when technical issues arose. Your feedback means a lot to us.
An exceptional customer service experience
Alejandro has been exceptional with his customer service, I’ve been requiring a lot from him and he has been very very helpful.
November 12, 2025
Reply from Key Travel
Hi Carol, we're so pleased Alejandro has been of such assistance to you. Thank you for sharing, we'll be sure to let Alejandro and his manager know.
Thank you
Quick response and patient with me as I navigated the new university processes
Thank you
November 11, 2025
Reply from Key Travel
Glad to hear about your positive experience Georgina. The team are always here to support and help, especially while you are getting used to internal processes.
postponement of flight itinerary
The postponement of my travel arrangments with all Key travel flights needed new bookings.
The confirmation and new eTicket were only possible with the emergency number. It worked out timely but cancellation of the previous non refundable flights had to be arranged with the Key Travel team in Geneva on 3rd of November 2025.
November 1, 2025
Reply from Key Travel
Hi David, we are glad to hear that our emergency team was able to assist you promptly with your revised travel arrangements. We appreciate your patience while our Geneva team handled the cancellations.
relatively easy to use site
relatively easy to use site, slightly clunky College procedures...
November 8, 2025
Reply from Key Travel
Hello Andrew, thank you for sharing your feedback. We are pleased to hear you find our site relatively easy to use. We appreciate your comments about College procedures and continue to work closely with our customer organisations to help reduce any areas that feel clunky or time-consuming. Your input is valuable and helps us improve the overall experience.
First Class Customer Service
Mercy Coleman gave first class customer service when we were struggling to get a colleague home from China at short notice. She was so professional and swiftly provided options and resolved the travel issue. Many thanks!
November 11, 2025
Reply from Key Travel
Thank you for taking the time to share your experience Audrey. We are delighted to hear that Mercy was able to assist so efficiently and help get your colleague home from China at short notice. We will be sure to pass on your kind words to her and the team. Your feedback is greatly appreciated.
Very easy to use and helpful if there…
Very easy to use and helpful if there is a query
November 8, 2025
Reply from Key Travel
Hi Anne, we are pleased to hear you find our service easy to use and that our team has been helpful when you have a query. We appreciate you taking the time to share your experience.
Just how awesome Brenda is in the…
Just how awesome Brenda is in the Canada office.
She knows our travel needs and how we fly, and never need to explain anything to her, except our travel dates
November 6, 2025
Reply from Key Travel
Thank you for taking the time to share your feedback Darcy. We are delighted to hear how well Brenda understands your travel needs and makes the booking process so effortless. We will be sure to share your kind words with her and the team in our Canada office. We really appreciate your continued trust in Key Travel.
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