KFC Reviews 

The Rigsby location is the laziest group of ghetto people working there they are rude ugliest manners they keep the place dirty and no supplies of straws napkins not even soda in the fountain machine they never give you the correct order either something is missing or they are out of it but they do not tell you they just ignore mentioning it an for example I asked 4 times for ranch the manager looked me straight in my eye and walked away 3 times the 4 time she said we have none , I told her was it so hard to say that in the beginning. Plus they had deleted my order so I had to Waite 30 mins . So unprofessional an horrible customer service, close that location down !

KFC Lydenburg,

For months, your restaurant has been operating without functional restrooms. I watched today as a staff member turned away an elderly customer with the words, “the toilets don’t work.” This is not a minor inconvenience — it is a violation of South African municipal by-laws and national food regulations (Regulation R638 and the OHS Act), which require all sit-down food establishments to provide accessible, working toilets for both customers and staff. Toilets are not optional; they are a legal and human necessity.

We understand that street traffic may sometimes use facilities without purchasing food. That is part of operating in a community. But this cannot justify denying dignity and basic needs to paying patrons — nor can it excuse staff and customers being placed in uncomfortable, avoidable situations.

Beyond the toilets, the service at KFC Lydenburg is failing to meet even minimal expectations. Today, I ordered a meal with Coke Zero but was given regular Coke. When I asked for the correct drink, I was met with a side eye from the cashier. Condiments were missing from my meal, forcing me to flag down another staff member. This is not an isolated incident — every order I have placed, whether online or in-house, has come with some form of problem.

KFC is a global brand with a reputation to protect. Operating a restaurant without restrooms, while delivering inconsistent and inattentive service, undermines both the law and customer trust.

We demand, firmly and unequivocally: restore functional toilets. Rectify your service standards. Not next week, not with vague promises — but immediately. Your staff and customers deserve nothing less.

Today my brother goes to civil branch to order a deal called family festive three Which includes four burgers,4 regular drinks,4 chicken pieces and 2 rolls but the rolls is missing when he takes food home it's really disappointing that a brand does that they takes the original price but don't add 2 rolls

Subject: Complaint Regarding Poor Service and Incomplete Order – Store at 1070 Major Mackenzie
Dear [Store Manager / Customer Service Team],
I am writing to formally express my dissatisfaction with the service I received at your location at 1070 Major Mackenzie Drive on [insert date of visit].
I placed an order for:
1 CANCHK Ques Box with nacho fries
6 pieces of chicken
A drink
However, the experience was disappointing for several reasons:
I received only 5 pieces of chicken instead of 6.
The fries were plain, not nacho fries as ordered.
The drink was missing until I had to return via the drive-through.
I was not provided a receipt, despite requesting one multiple times.
Additionally, the staff member who initially took my order was unprofessional. When I asked for her name, she replied that she “doesn’t have a name” and walked away smirking. I had to return to the store three times due to delays and missing items. Eventually, I spoke with the manager, Arjun, who provided the receipt upon request.
This experience was not only inconvenient but also disrespectful. I hope you take this feedback seriously and address the behavior of your staff, as well as ensure proper order fulfillment and customer service.
Thank you for your attention to this matter.

The chicken was okay but missing that fresh crispy taste service was fine and the place was fairly clean overall just an average experience

Didn’t even get my entire order and still
Charged me for the missing parts

We ordered door dash from the Tucson/Wetmore location. When we got the order it was missing coleslaw, an iced tea and the biscuits were all crushed and in pieces. I went to the store and the manager made a motion about my size and said that was how we ordered it with only mashed potato and gravy with extra gravy. He was extremely rude to me. My intentions in going there was to purchase some coleslaw. However, after this man's rudeness I did not and will never go to another KFC period. TERRIBLE

I have just received my order from the Manvers, Wath upon Dearne restaurant which I placed on the website and collected through the drive through. When I got home missing from my vegi rice bowl was the corn on the cob and missing from my Zinger Ranch bowl was my extra Zinger fillet. I returned to the restaurant and requested the missing items with my receipt but left the meals with my family to get on with whilst they were hot.
I was flatly refused by the manager to provide what I had paid for without returning the whole order. What a joke if I had returned the whole order due to the staff incompetence the food would have been cold and my family would have had to wait even longer.
2 items missing from meals provided by a global brand. KFC such poor customer service.

I am writing to raise a serious complaint regarding the poor level of customer service I experienced at your KFC branch located at Lidl Retail Park, New Nangor Road, Clondalkin, Dublin 22, D22 F638.

On Thursday, 16th of May 2025, at approximately 9:20 PM, I was refused access to the restroom by staff who claimed it was already being cleaned. This was incredibly frustrating and disappointing, especially considering that the restaurant operates until 10:00 PM. Restroom facilities should be available to paying customers up to closing time. I clearly explained that I urgently needed to use the bathroom and even stated that I was only going to urinate, yet I was still met with the excuse: “I’m changing the toilet paper and replacing the soap, so you can’t come in for the rest of the night.” I fail to see how that reasoning would prevent someone from using the toilet for such a basic and brief need.

Not only is this reasoning unreasonable, it also raises significant hygiene concerns. By preventing customers from accessing the restroom, you are also denying them access to washing facilities—which is essential, particularly in a food service environment. This compromises health and safety standards for everyone. Additionally, preventing a customer from using restroom facilities could potentially pose health risks and should never be standard practice.

Despite being a paying customer, I was treated with a lack of courtesy and understanding. Unfortunately, this is not the first time I’ve had a negative experience at this branch. Previous visits have included order mistakes—such as missing items like gravy—and consistently poor customer service. The staff have been unkind, dismissive, and unwilling to help.

This most recent incident left me genuinely unhappy and dissatisfied. It was an upsetting experience that I believe reflects poorly on the KFC brand. If this is the standard of service being provided, it risks damaging the franchise's reputation among customers like myself.

As a final point, I would like to note that while restaurants in Ireland are not legally required to provide public toilets, once a business chooses to offer restroom facilities—as KFC Clondalkin does—those facilities should remain accessible to paying customers during advertised opening hours. Refusing access before closing time, especially without operational urgency, could raise concerns under health and safety obligations and consumer protection standards in Ireland.

I strongly encourage KFC management to review the practices at this location and ensure that all staff are properly trained to provide respectful, hygienic, and professional service at all times.

I have visited kFC in mold a few times and there is always something missing from your order when you get home. On more than one occasion the popcorn chicken was missing and tonight it was a piece of original chicken short out of our party bucket which we tried to check in store and the girl was short with us and said it’s all there and when we got home I can confirm it was again short.
Chicken was overcooked with very dark skin.
It’s not cheap prices have gone up and staff are not checking orders correctly. While waiting there was 3 people who came back into store with orders that were wrong or short.
I think with in store orders app orders plus delivery orders staff struggle.
Just very disappointing

I recently visited KFC and unfortunately, my experience was far from satisfactory. The service was slow and disorganized, with staff seeming overwhelmed and inattentive. My order was incorrect and some items were missing, which was frustrating. The food arrived cold and lacked the quality I expected. Additionally, the cleanliness of the restaurant left much to be desired, with dirty tables and unkempt facilities. Overall, I was quite disappointed and don’t plan to return anytime soon.

We just bought 2 meals at KFC for $28.81. My husbands 3 pc meal had only 2 legs in it missing the breast. My 4 pc tenders were the most dried up tough piece of chicken ever. Just wondering how old they were! The French fries tasted more like cardboard. Frankly I would give $5 for our almost $30 meal!!

KFC on Woodmen in Colorado Springs.

KFC is now using more breading/flour on their drumsticks. They have altered the original recipe so it no longer has that original flavor. By adding more breading/flour to the drumsticks, the drumsticks no longer has that look where it appears either the drumsticks looked like a chunk was missing (breading/flour added) or the drumsticks are from deformed chickens. With the added flour, it now tastes like fried batter that is dried. I’m just really disappointed in KFC. The chicken legs/drumsticks doesn’t taste the same. My kids have noticed it too. Now they just pull off the fried parts and just eat the much smaller drumsticks. I now go to Sam’s club and buy a large roasted chicken. The legs are much bigger and my kids are eating healthier. Return to the original recipe, KFC! The original recipe tastes great.

O stars from me. Put in an £60 order tonight half missing , what was sent half of it was incorrect tried ringing the restaurant we ordered from not answering phone. Will never order again. Appalling service 👎

Date: 2/11/2025
Time: 12:11 pm
Location: 4961 Mowry Ave, Fremont, CA 94538
Others: E720281-4-82-4023

I had a 3 Pc Meal coupon ($7.99) - 3 pc chicken, 1 mashed potato, 1 cole slaw, & 1 biscuit. I live in Milpitas (20 mins) away. When I got home, (1 cole slaw) was missing. THIS LOCATION Run by SCAMMER.

KFC Tonbridge is like the worst in the history of KFCs. At this rate I would say they are messing up like 1 in every 3 orders. For the third time they delivered my order with missing items.

Just been told by manager of kfc thorne road if I want my missing delivery will have to walk up and collect it great customer service obviously that's a no no thanks kfc BIG THANKS JUST EAT FOR 75%CREDIT STILL WILL NOT USE KFC AGAIN BUT BEING FAIR WILL GIVE THEM CHANCE TO RESPOND Coluld be a hypocrite and say not about money the whole experience was upsetting and degrading to a pensioner

Just ordered 2
tower burger combos, got zinger patties instead. Burgers were thrown together with just patties and lettuce.

Not the first time they have mucked up the order quite often get wrong burgers or missing chips.

Filthy restaurant, bad smell food, late order, missing multiple items, missing forks and tissue, the staff barely speaks English, they have zero experience about food safety. We all got diarrhea for few days after.. Don't even think about visiting KFC Canada..

Ordered through the KFC app. Store 4673 William Flynn Hwy 15101.for delivery to my son’s home 7 minutes away.adults were drinking and no one could drive.we were all hungry.the order was short! When we called the person said,they would not deliver the missing items”and we would have to come get it.” THEN HE HUNG UP ON ME! my son called back and spoke to the manager.she was no help. Today I called the KFC complaint and refund #…no help there either. They said to wait for UPPER MANAGEMENT to contact me through email.