KFC Reviews 

We got home and had ordered a 10 piece family meal sides were coleslaw & potatoes & gravy.
Guess what?
No gravy!!!
Tried to call then
& just kept ringing.
You would think they'd check the order????
Unhappy Chicken Chick

KFC 6041 S Goldenrod Rd, Orlando, FL 32822. Absolutely terrible experience that reflects horribly on the KFC brand as a whole. Placed a mobile app order and was forced to wait over an hour in the store due to pure staff incompetence and a complete failure of management. This location is a total operational failure. The employees on duty showed zero work ethic or care for the customers, completely ignoring the massive food backlog. To make matters worse, when the food was finally handed over, the order was completely wrong and missing items I paid for. This location is an absolute embarrassment to the company name. Management needs to step in immediately and retrain this crew (at the very least). Avoid this location if you value your time and money.

Blanchardstown SC. Very disappointed with my experience. When we got back to the car, we realized that instead of the 10 chicken tenders we paid for, there were only 6 in the box.
Maybe it's time to hire staff who can count properly, or at least employees who don't short-change customers ordering takeaway. Unfortunately, this is not the first time my order has been wrong. It's really frustrating to pay for food and then discover you're missing items after you've already left the restaurant.
I expect much better service and more attention to customers' orders.

On 1 July 2026, I ordered a meal through the KFC website, which was delivered by Uber Eats from the Shirley Branch in Solihull. I ordered a rice bowl, but what I received was completely unacceptable. It looked nothing like the meal advertised, contained very little food, and several advertised ingredients were missing, including butternut squash, sweetcorn, and coleslaw.
I have ordered this meal before, so I know what it should look like and the standard I would normally expect. This meal was far below that standard.
I went to the restaurant in person to speak to the manager and showed her the meal. Instead of resolving the issue, she kept the meal and refused to provide a refund. She offered to replace it, but also told me that the replacement would be of the same standard. As I had already lost confidence in the quality of the food, I declined the replacement and requested a refund instead. This was refused, and I was told to contact Uber Eats.
I then had a lengthy telephone call with Uber Eats customer support. The experience was extremely disappointing. The representative was rude, refused to properly discuss or resolve the issue, and ultimately ended the call by hanging up on me. They maintained that they had only provided the delivery service and refused to issue a refund. As a result, I was left without any food despite paying for a meal that was not as described.

This experience completely ruined what was supposed to be a family meal. I also had the inconvenience of travelling to the restaurant myself to complain about food that was clearly substandard, yet I still received no satisfactory resolution.
As the order was placed through the KFC website, I believe KFC has failed to meet its responsibilities under consumer law by supplying food that was not as described and refusing to provide an appropriate remedy.
The entire experience has been extremely upsetting and has involved some of the worst customer service I have ever received from both KFC and Uber Eats. I expected much better from companies of this size and will think very carefully before ordering through KFC again.

Hi I’m so disappointed Im missing item from my order

Once again items missing from our delivery. Tried calling the Bury Moorgate shop, and was hung up on 3 times. How hard can it be to get an order correctly. We even ordered from the website.

Half the order missing drink was wrong burger was wrong so they only managed to get a portion of fries right
KFC WEYBRIDGE RETAIL PARK

My order was made wrong I was missing chicken,, so I went back up there to get my order remade and don't get me wrong they did redo it but it was not cooked properly and it was so much oil in the box I will never go there again ago
8933 Jennings Station Rd, St. Louis, MO 63136·

KFC Beaconsfield We ordered meals for three people and the order was missing our large popcorn chicken and the gravy supplied was watery and inedible. We called the branch and they offered no apology snd said it was human error and that there was nothing they could do about it. Terrible customer service and they just didn’t care

I went to KFC on Sunday to pick up dinner for my family. When I arrived, I was told they had no chicken ready and that it would take 15 minutes to cook. I waited in my car and went back inside 20 minutes later, only to be told it was still cooking. I then waited another 10 minutes, and after that they still took about 5 more minutes just to pack the order. In total, I waited around 40 minutes just to receive my food.

To make matters worse, when I got home I realized they had completely forgotten one of the meals for a family member. I had to drive another 15 minutes back to the restaurant to get the missing item. Instead of apologizing, the staff argued that everything had been packed correctly. When I asked them to explain what was in the bag, they became short with me. Only after I showed them the receipt did they finally admit the meal was missing.

After wasting over an hour dealing with this, I requested a refund for the missing meal, which was credited back to my card. Then I had to drive another 15 minutes home. By the end of the experience, I was so upset and frustrated that I didn’t even eat.

Terrible experience and very poor customer service.

THE $7 KFC MEAL WAS SO FREAKING BAD!!! I also will never go back to this KFC ever again after they treated me with horrible manners and even spit in my food. DUMB TEENAGERS!!!

I walked into this KFC expecting the "finger-lickin' good" nostalgia of my childhood, but what I received was a masterclass in culinary despair. The atmosphere hit me first—a humid, heavy scent of old floor cleaner and ancient fryer oil that seemed to cling to my clothes immediately. The floors were so tacky with mystery residue that every step sounded like a velcro strap being ripped open, and the dining tables were decorated with a mosaic of dried ketchup and crumbs from what I assume was the mid-aughts.

The "Chicken" Incident
When the bucket finally arrived, it looked less like food and more like something dredged from a brackish swamp. The "Original Recipe" coating was a soggy, graying skin that slid off the meat with the slightest touch, revealing chicken that was simultaneously parched and dripping with translucent grease. It had the structural integrity of wet cardboard and a flavor profile that can only be described as "salty sadness." I’m fairly certain the bird died of natural causes long before it hit the pressure cooker.

Sides of Regret
The sides provided no sanctuary. The mashed potatoes possessed the consistency of industrial-grade wallpaper paste, topped with a "gravy" that had the chemical sheen of motor oil and a metallic aftertaste. As for the coleslaw, it was a neon-green soup of wilted cabbage swimming in a dressing that tasted aggressively of sugar and broken dreams. Even the biscuit, usually the one redeeming factor, was a dehydrated hockey puck that could have easily doubled as a lethal blunt-force weapon.

The Aftermath
Service was the final nail in the coffin. The staff moved with the frantic energy of people who had been told the building was actively sinking, yet somehow managed to get every single part of the order wrong. When I pointed out that I was missing my drink, I was met with a stare so vacant it felt like I was communicating with a dial-up modem. Save your money, your dignity, and your digestive system—this wasn't a meal; it was a dare that I deeply regret winning.

We had missing items and when I called they would not honor online orders. We can get our missing items with the next order. As if ☹️
Poor customer service

We grabbed kfc on the way home for st Jerome. Made the order online and picked it up. We live 30-45 minutes from the st Jerome location. When I went to pick up the order they told me that there was no macaroni salad a and they switched it with coleslaw. They did not ask if that was ok, or suggest it, just told me. When I got home the fires were missing from my order. I emailed customer service to let them know and they replied 6 ish hours later and asked for pictures of the food that was included. I replied and told them that the food was eaten as this was 6 hours ago and the kids were hungry. Besides sending a picture of what was included, will not help with what was not included. It has been 2 days and there is still no response.

When to pick up a mobile order at 4775 Seminole Pratt and Whitney, Loxahatchee, Fl. My order was imcomplete and jad to go back to get the rest of my order. After I got home i noticed i was missing one more item. Could this location please pay alittle more attention to detail and I guess i should as well make sure my order is complete. If I have to chexk the order for completeness, I might as well pack it myself.

Missing ice cream from the order.

And if they indeed have ice cream maker or other maintenance problems, why allow more expensive special offers that include those additional products instead of disabling them on the website? (Ordered via glovoapp, both glovo and KFC are scammers.)

I order to Uber Eats missing item 4 secret fries corn gravy potato wedges disappoint to order

Very unhappy with tonight's order. Biscuits missing. Dry shriveled potato wedges. Dry chicken sandwich with too much sauce.

Cold food, all unboxed and messy. Missing items, completely poor quality and value for money is terrible. They offer no refund as I have to deal with just eat who also won't refund even though I have never complained about their food orders. Will not be using either company again.

We have been going to kfc restaurant #G135888- 6807 Niagara Falls N.Y. 14304 since it opened. Orders Were missing items never complained till now. Order was missing 2 cold slaws2-3 piece meals . Got 4 orders of fries? The chicken was the worst we have ever seen BLACK And burned I threw it into the garbage Itwas extra crispy to say the least. 28.06 WASTED

The store on Main Street in Lexington, NC. I went thru the drive thru. I waited 20 min for 2 orders of chicken livers. Got home and both orders were missing sides and they only put in 1 spork for 2 orders. Last time I waited 45 min, then had to end up going inside to get my order.