KFC Reviews 

It seems now that almost every time I order from the Ebbw Vale branch there are items missing from my order, that I have paid for.
It’s starting to get embarrassing and I’m really getting frustrated with this and wonder how many other people are having the same issue.
It can’t just be me, can it..?
Thankfully I order through third parties like Just Eat, Uber Eat and Deliveroo so that I have someone to report the issue to and get my money back for the items that are missing.
Still very annoying when you order a certain item and yet don’t get it despite being charged for it.
Sort it out KFC; perhaps you should concentrate more on getting orders right as opposed to getting orders out as quickly as humanly possible…

This used to be a great takeaway but it’s gone to the dogs
On the same day I had issues with two franchises.
In one I waited 28mts and felt so sick with worry about picking my grandchildren up so had to leave without food and the other I ordered online and when it arrived the food was cold with missing items. I’m sick to the teeth. They just don’t care.

Just ordered a KFC Stanway One coleslaw missing, chips and chicken cold also why is there a service charge when we pay a delivery for a cold meal.A service charge is a joke!!….Why should we pay that?At the checkout i was told a price and then lo and behold was hit with ANOTHER charge!!(service charge!)Wont be using this service again!!…..Utter rubbish!!

Had a meal on Sunday at the Sandgate Rd shop Folkestone paid for the meal had to wait 30 mins for it only to find when l got home some of it was missing. Tried to complain well l would have had better luck winning the lottery very poor service never again. The time l visited the branch was around 3pm

I ordered via whats app and it was the fastest and one of the best customer service i ever received. Upon Check out I was contacted by a staff member in less than a minute to inform me that one of the sides i selected was unavailable and i was given the available options. Thank you!
Upon reaching home My additional side was missing and I Contacted the branch and spoke with Miss.Jackie. Although They Were Closed She Ensured It Was Delivered To Me And Followed Up With Me To Ensure It Was Received. She Went Beyond And Above Giving Great Customer Service And Excellent Customer Satisfaction!! THANK YOU!!

FIRST EVERY DELIVERY ORDER! Awful - Got the order completely wrong - 3 items missing, one added never asked for. Will not be going there again , better places with better service!

I ordered in KFC Zaandam, 3 times 3pieces original menu, and one filer burger menu + 2 hot wings! In all original meal boxes just 2 pieces chicken, missing 2 coleslaw salads and 2 Pepsi , I am really disappointed ☹️

Called into Kentucky Tamworth and queue for drive through were so long decided to order inside.

Ordering at counter was great staff were lovely & helpful hence the one star. From then on downhill.

Order given within around 4 mins our number came up to collect, unfortunately this means nothing as the home delivery drivers are given priority and there were loads of home delivery drivers who were adding to their queue over and over so we were constantly overlooked. In the end I had to push through and ask where our order was as its sitting somewhere getting colder & colder and drivers coming in after us were constantly being given priority. Eventually we managed to get our order.
Food itself by the time we got home was barely warm. Chips were nothing short of disgusting, they were cold & squashed as all portions were in one bag at the bottom of the larger bag with a boneless box, chicken fillet box plonked on top and a bag containing 2 drumsticks on top of that.

Chips even if fresh look vile, soggy & greasy & cold they went straight in the bin. Drumsticks, one was passable the second one was a bare bone with half the meat missing and dried up.
All in all was diabolical.

Staff were lovely and I do feel for them as the delivery drivers hassle them as they want to get in and out ASAP however in my opinion there should be 2 collection points inside the restaurant one for the online orders & one for customers who have come into eat inside or order and collect their own.

Very few parking spaces available as 95% of spaces available are taken up with the home delivery drivers and the queue for drive thru was huge .

All in all from the moment we tried to park to the time we managed to collect it and then the disgusting meal we finally sat down to eat was just diabolical.

Don't think I will be repeating this exercise anytime soon.

If I could rate 0 I would. Every time I buy mash potato salads I don’t get them and with the whole COVID thing people are just rushing in and out. I shouldn’t be held accountable for ensuring that everything I buy is packed in my bag. They take my money so they should ensure all my goods are handed to me. I’m so upset that I can’t even eat the meal I bought for myself, if it was my meal missing I wouldn’t feel this bad but it’s my daughter’s meal she only eats mash potato salads so everyone has a meal except her. This only happens at the KFC in Montego Bay Freeport, you guys need to do much better on your customer service as this happens at both drive tru and walk in.

I can't add pictures but it looks like someone but the chicken i ordered. I ordered crispy they gave me regular. And I'm missing two breast and a 5 dollar fill up. And I paid a lot I feel robbed again.

They didn’t give us our sandwich and was making faces at us and laughing and saying they would give us a postcard for our missing sandwich and won’t answer our calls

I love the food, but hate ordering thru the drive thru in Holyoke, MA KFC. Always something wrong with the order. Went twice last week. Had to eat in the car because the dining room was close, problem was that had two meals with mashed potatoes. They did not put spoons to eat the mashed Potatoes, no straw or napkins in the bag. Few days after went again, order 2 mac n cheese, 1 mashed potatoes with meals. When cashier gives me my order, I repeat my order to her, she tells me "everything is in the bag. I trust everything is in the bag. Get home and missing my mashed potatoes and straws. Ilway missing something 😕

I did an online order. Then after I got there I was told to park and wait for my order as they 'drop' the tenders so they'd be fresh. After waiting and finally getting it, I went home to discover they messed up the order, missing breast, and cold fries. This is the last of time the KFC in Surprise, AZ will get to mess up an order from me.

Medford Oregon, One KFC.
regular customer for over 15 years.
Missing food 99.9 % of the time.
Check your order before you leave.

The worse experience never coming back and gonna tell everyone i know online order gat to the store the guy on the intercom very rude the manager as well they did not have any crispy chicken they make me wait to get my food. When they finally gave my food one order was missing. Every one rude and nasty.

Kfc in swanley absolutely disgusting no social distancing 20 people inside when sign clearly states 5, got home wrong order missing items, you should be closed for not following COVID guidelines your shop in swanley is a total disgrace- reported to trading standards and Sevenoaks council

I've been a KFC customer for over half a century, the Lindsay, Ontario location on Kent St. is the only one I've ever been unsatisfied with. I normally have KFC twice a week, I no-longer do, now, only when I'm out of town. Before the new manager took over, even if you were the only customer there, it would always take 20 to 30 minutes to get your food, "after" you ordered, often, there was three or four other cars in line, one or two would always give up and leave the line. The last three times in a row, I received the wrong order, and/or had food items missing. If you order a meal with dark meat, specify "NO WHITE MEAT" or half your order will be; old, dried out white meat, that's to tough, even for my dog's and cat's to eat! I went to KFClistens.ca, and no one listened, no one got back to me about the problems I had at this location.

I went to kfc barwa city and ordered at 1:16 pm the cashier said it will take 10 to 15 mins . Once the time was over I Repeatedly asked if ready but the staff said it wasn't. At 1:55 I went back and show the receipt the stuff took the receipt from me and started to prepare as if I just ordered. Neither explanation for being very late nor apologies. He took his time to prepare interrupted by phone calls and at last when he gave me the French fries were missing that I have to go back and ask. The service and the waiting make me feel like I am bagging for a free meal.My children were just out of school hungry but they had to wait for 1 hour for a fast food. A very bad experience .Don't think we will go back again

The online ordering went great, No problems with that I was hesitant about ordering on line. When ever I go thru the drive thru in Longview Washington, 98632 my order is always incorrect. And yes they bring it out to your vehicle (Covid19) Yes my order again was incorrect.
I was not only missing a drink but also a chicken sandwich I did not notice until i returned home, Yes I should have checked before i left, but they were so busy the line was very long. I was again relying on them to get it right. I called the manager and was offered to come back and they would make it right. But that meant I would have to drive back across town. I wanted my credit card, credited back with the food I did not get. NOT POSSIBLE since I ordered online. Not happy and it will be a very long time before I return to KFC Longview.

Stuck in the drive-thru line for 20 minutes (not an exaggeration), the intercom made the staff member's voice indiscernible, no way to verify that my order was correct, when I finally received my order, they missed an item I requested. Rather than making a second order for missing item and continuing to wait, I decided to cut my losses and leave. The sandwich was inedible - I threw it in the garbage. The fries were palatable but cold and flavourless. Now I remember why I eat KFC only once every 10 years!