Kfurniture Reviews 

292
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and sales representatives for being exceptionally patient, knowledgeable, and genuinely helpful during the entire purchase process. Consumers also highlight the prompt delivery, noting that items arrive safely and that assembly services are handled very professionally at home. However, some customers also noted frustrating issues with post-purchase support and unexpected delivery delays. A few people experienced problems with damaged goods and felt dissatisfied when trying to resolve complaints with customer service representatives. Others mentioned difficulties getting timely assistance or clear answers regarding product defects and delayed orders.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep appreciation for their helpfulness and... See more

Delivery service

Consumers find delivery service to be positive, highlighting polite and helpful drivers who handle furniture... See more

Product

Customers report positive experiences with product offerings, highlighting a great selection of items at... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who take the time to understand needs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a bed and a sofa from this store, and I couldn’t be happier with the experience. The quality of both pieces is excellent — the bed is sturdy, comfortable, and well-made, and the sofa is st... See more

Rated 5 out of 5 stars

We entered just to have a look and was so pleased to see the furniture and everything was pocket friendly. Adnan was really nice and attentive. Gave us clear ideas of rates and discounts and also a... See more

Rated 5 out of 5 stars

Nav and Gabi delivered our two 3 seater with utmost care. And assembled it professionally. They where very polite and took care of our carpets, etc...

Rated 5 out of 5 stars

I bought a wardrobe from K furniture slough branch last year October and my daughter loved it , my uncle put the wardrobe together and he unfortunately didn't do a good job. It kept fallin... See more


Company details

  1. Furniture Store

Written by the company

K Furniture is a family-owned furniture retailer dedicated to bringing quality, style, comfort and exceptional value to homes across London and beyond. With our showrooms and online store, we offer a wide range of furniture for bedrooms, living rooms, dining spaces and more, combining timeless designs with modern trends. We work closely with trusted manufacturers, designers and skilled craftsmen to source high-quality furniture at competitive prices. By buying directly and reducing unnecessary middleman costs, we are able to pass genuine savings on to our customers without compromising on quality or service. Our collection includes stylish sofas, beds, wardrobes, mattresses, dining sets, coffee tables, TV units and other furniture for every room in the home. We also take pride in our Italian-inspired designs and carefully selected materials, including premium leather crafted by skilled Italian artisans. At K Furniture, our customers are at the heart of everything we do. From helping you choose the right furniture in our showrooms to arranging delivery and installation, our experienced team is committed to providing a friendly, professional and reliable service. We believe buying furniture should be an enjoyable and stress-free experience. That is why we aim to combine excellent products, competitive prices and dedicated customer support to help you create a home that is both beautiful and comfortable. Whether you are furnishing a single room or your entire home, K Furniture is here to help you find quality furniture at a price you can feel confident about.


Contact info

4.8

Excellent

TrustScore 5 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(292)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful and lots to choose from. Very happy with Jason who really helped me find what I was looking for.

February 2, 2023
Unprompted review
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Rated 5 out of 5 stars

Jason was a very helpful and friendly…

Jason was a very helpful and friendly member of staff. He was very thorough in explaining all our options we had available when buying our furniture. Excellent customer service fast delivery.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Jason was extremely helpful and spent time in hearing our requirements. The service we received from start to finish was nothing but first class. Communication was good throughout the order process as well as the price which was reasonable Thank you !

December 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Great selection of product

Great selection of product. Staff were great, good knowledge and really went that extra mile to help me get what I wanted.

January 5, 2023
Unprompted review
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Reply from Kfurniture

Thanks for the 5 star review. All our staff are trained in both product knowledge and customer service and we aim to give our customers a great experience when they visit our stores.

Rated 5 out of 5 stars

5 stars !!

Good quality products with great prices , nice range of furniture and mirrors ,very impressed with service and delivery.. Thank you, 5 stars !!

December 20, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive review, please come back to see the new ranges coming in over the next month

Rated 5 out of 5 stars

The best furniture

The best furniture, amazing quality along with the best customer service. 10/10.

January 6, 2023
Unprompted review
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Reply from Kfurniture

Thanks for the 5 star review. K Furniture always aim to provide customers with the best prices on quality furniture and service to match. We look forward to welcoming you back next time.

Rated 5 out of 5 stars

Great choice of sofas

Great choice of sofas, tables and chairs and beds. We love our new bed. So comfortable. We will definitely be back soon for new sofas.

December 29, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the review, hope we can provide you with a great choice of sofas at unbeatable prices.

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Rated 5 out of 5 stars

The experience of K Furniture was just…

The experience of K Furniture was just amazing, all the staff in the Hayes store looked happy, that makes a difference to the customer. They were so helpful showing us where all the different sofa's were. We could look round by ourselves until we needed help, answered any queries and advised. I am so pleased with my choice. Thank you

December 19, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Wide range of products

Wide range of products. The staff is very kind and helpful and the best part is they deliver quick compare to others.

December 18, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the kind review, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and because we deliver mostly from stock, you won't need to wait.

Rated 5 out of 5 stars

Extremely happy with the shopping…

Extremely happy with the shopping experience. Friendly staff, good lighting, prices clearly displayed and also they have the option of finance plans. The products are of good quality specially considering the prices we paid.
Delivery was swift. Received a call from the driver to give us an estimated time which was helpful.

December 26, 2021
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Good product knowledge.

December 1, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your feedback. All staff are trained to have a thorough knowledge of our product range so that they can guide you to best option.

Rated 5 out of 5 stars

K furniture have Good

K furniture have Good, Nice and fancy collection with affordable price. Must recommend for all type of furniture.

December 20, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Great quality and friendly service all for unbelievable value

Visited the Hayes Branch recently and ordered high gloss bedroom furniture. Kam looked after us, was really helpful and knowledgeable, and gave me a great deal, much cheaper than I was able to get online!
Better still we had delivery same week and the quailty of the goods were amazing and well packaged. I certainly will be back to buy all my furniture from K Furniture - Keep up the good work!
PS Ignore any of these bad feedbacks, they are always after something for nothing. Visit the shop and find out for your self.

December 11, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Consistant

My last visit was 3rd visit to the store and I must say their is consistency in the staff service and moreover always delivered on time. Thank you K furniture team.

December 15, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your positive review. Our staff are on hand to advise customers about the furniture and to make sure your items will fit and be suitable for you. We offer quality furniture at unbeatable prices.

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Rated 5 out of 5 stars

Very high quality and service

The order was delivered to me on the agreed date, highly qualified personnel professionalism
I really recommend
Grace

December 8, 2022
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thank you for your feedback. All staff are trained to have a thorough knowledge of our product range so that they can guide you to best option.

Rated 5 out of 5 stars

Very happy with the store.

The whole staff of this Furniture store is very very friendly. In the course of interaction while purchasing and doing business with them I developed family relations with them. Products are highly durable and very much price competitive. Delivery and after sales are all on time and more than expected.

December 1, 2022
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thank you for your positive review. Our staff are on hand to advise customers about the furniture and to make sure your items will fit and be suitable for you. We offer quality furniture at unbeatable prices.

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