huhuhuhuhuReviews 

204
TrustScore 1.5 out of 5

1.6

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Company details

  1. Children's Toys Store

Written by the company

Kinderspeelgoed


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1.6

Bad

TrustScore 1.5 out of 5

204 reviews

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1.6

All reviews

(204)

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Rated 1 out of 5 stars

Big scam

Big scam! Don’t buy anything from them because the delivery takes forever (everything is coming from China), you can’t return anything unless you want to pay the return costs for sending things back to china, and they don’t refund you the money back. After months of requesting the money back for a cancelled order which was delayed, I still didn’t receive my money back.

November 15, 2024
Unprompted review
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Rated 1 out of 5 stars

Unreliable, Unprofessional, and Ignoring Refund Requests

I placed an order on November 16, and after 64 weeks, it has still not been delivered. Customer service provides contradictory information—one representative said the order was canceled and refunded, while another claimed it couldn't be canceled.

Because of this delay, we missed having the gifts for Sinterklaas and even for Christmas. Now, six more weeks have passed, and they continue to ignore my repeated requests for a refund. Meanwhile, my baby has already outgrown the items, making them completely useless.

Additionally, the communication has been unprofessional. The employee insists on addressing me by my initial instead of my full name, even after I specifically asked them to stop.

Dutch consumer law requires delivery within 30 days or the right to a refund within 14 days, yet this company refuses to comply. If my refund is not processed immediately, I will take further action.

Avoid this company—poor communication, lack of professionalism, and complete disregard for customer rights!

February 7, 2025
Unprompted review
Rated 1 out of 5 stars

Would give 0.

Would give 0.
Ordered 'Montessori' toys last autumn for Christmas gifts. No tracking number ever. Email to complain in December, "we will get back to you". I had completely written off seeing these gifts and put it down to being foolishly scammed. Today February 5 one item arrived, made in China of course. The larger second item is still awaited. Web site says sale, closing down. I fell for it once, never again.

November 8, 2024
Unprompted review
Rated 1 out of 5 stars

MASON CRAFT - CHEATS AND SCAMMERS

Absolute scam. Do not use this company. I ordered 2 coats thatcwere nothing like advertised and am £107 out of pocket. I complained to my bank ( fraud )who raised a chargeback and this company told me they would refund if I got the chargeback lifted. I did this and have had no correspondence back in weeks despite sending numerous emails. My own fault, should have checked them out first and read reviews. Total chancers. Company i ordered from was Mason Craft. AVOID AT ALL COSTS!

January 6, 2025
Unprompted review
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Rated 1 out of 5 stars

A total scam

A total scam. The item which arrived was far from the item that I had ordered. I asked a number of times for a return address (in line with their "30 day no quibbles return policy") and eventually was told to send it - at MY expense - to an address in China. I`ve heard the "You and Yours" BBC stories about returns to China.
Avoid at all cost.

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Totally scam

Totally scam. I hope I have read the review before. It has been more than a month andI have not receive the package even if the "track system" said it has arrived.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID!

AVOID!! Very cheap products!! Disguising as a dutch small business.

December 19, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. Item photos don't match the product. Agree with all other reviews regarding bait and switch. This is not a small business in the Netherlands. It is a Chinese company selling cheap goods with an impossible return policy. RUN AWAY!

December 13, 2024
Unprompted review
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Rated 1 out of 5 stars

AVOID!! Chinese tat masquerading as Dutch Montessori

I immediately tried to cancel after placing as I read the reviews but customer services blatantly lied to say it had been dispatched already which was not possible in the time frame. Dispatch notice came through a week later and goods 2 weeks later! Cheap Chinese tat and when I wanted to return it, it needs to be sent back to China at own expense. Complete scam! All correspondence is in Dutch to make it look legit but is absolutely not the case.

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would
A wolf in sheep’s clothing - Chinese poor quality goods, charging large amounts as pretending to be montessori based
Avoid avoid avoid
Website needs to be shut down

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID at all costs

As many others have said I wish I had consulted the reviews first. I ordered my items weeks ago and when they hadn't arrived I looked into the website further. Instead of being a bespoke small business (as claimed in social media) they are a manufacturing plant in China producing substandard items. In addition they have a bogus returns policy which I am now disputing with them. AVOID AT ALL COSTS!!!

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

The magic pens are poor

The magic pens are poor, just a ballpoint pen. Inferior to what can be bought in a UK supermarket. Like the previous comment I wish I'd read the reviews first. I've thrown away over £30 on a pack of crayons and 2 chap ball point pens. A lesson learned.
I don't recommend this company.

November 26, 2024
Unprompted review
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Rated 1 out of 5 stars

I have ordered 3 items

I have ordered 3 items , all 3 have been different than what i have seen on description of item on kidstafel website , different quality and different quantity.boxes arrived broken from China and a few items have been missing from each box, have sent an email to complain and no reply!

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Overpriced Bad Quality of Toys

Montessori Fish catching toy is very cheaply made - it doesn’t even have magnets. It’s frustrating rather than fun as it’s almost impossible to catch any fish. Also, it’s nothing to do with Montessori but they use the name to make their cheap toys look better, I guess. Can’t believe that this China made toy, which probably didn’t even cost €1 to produce, is being sold with 1400% margin by this fraudulent company! I requested refund but they repeatedly asked for a photo or video of the issue - nonsense! They just try to put you off asking for refund! I wish I had checked the reviews before I ordered anything… I don’t even mention how late it was delivered and so on…

June 14, 2024
Unprompted review
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