Kiikio Reviews 

431
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 277 reviews, reviewers had a great experience with this company, expressing overall satisfaction with their online purchases. Customers frequently praise the excellent quality of the clothing, featuring unique styles, beautiful materials, and very comfortable daily fits. Consumers also note that the support team is exceptionally responsive, always available, and very quick to help with any questions. However, some customers also noted issues regarding delayed shipping times, with packages sometimes taking over a month to finally arrive. A few other people also felt that refund requests took far too long to process and occasionally encountered problems with poor product quality.

What people talk about most

Product

Users describe positive interactions with product, highlighting the great feel of clothes and appealing... See more

Quality

Reviewers mention positive feedback about quality, noting that the clothing feels great and looks just like... See more

Delivery service

Consumers find delivery_service to be ambiguous, with widely differing experiences regarding shipping and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents are friendly, helpful,... See more

Order

People report ambiguous experiences with order processes, reflecting a clear division among consumers. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

My order took a while to arrive, but customer service was great about it. They kept me updated and even upgraded my shipping for free, which was a nice touch.

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more


Company details

  1. Online Marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.0

Great

TrustScore 4 out of 5

431 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(431)

299 reviews in the last 12 months

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Rated 1 out of 5 stars

They will take your money and never send your item

Ordered a winter jacket for my son in November and here we are in -10 weather and no coat at the end of December. They said they didn’t have it in stock and they can still ship it once they order it but I told them to just refund the money which they didn’t. I had to file a claim with my bank and the Shopify website. I see that they are always active on Instagram posting items and trying to rip off more people. Scammers.

December 14, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.

We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.

Wishing you a wonderful day.
KIIKIO

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Rated 1 out of 5 stars

Took my money and didn’t send item

December 14, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.

We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.

Wishing you a wonderful day.
KIIKIO

Rated 5 out of 5 stars

Just amazing

They’ve got beautiful clothes and they’re amazing and available everyday. Even the delivery times are not too long. It’s just perfect

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

When I saw this hat

When I saw this hat, I knew I had to have it! The design and quality is unmatched! Will be buying more from Kiikio in the future.

December 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Fur boots and jacket with fur (amazing)

I ordered 2 things from this website, boots and a jacket with fur.
Excellent quality.
The jacket is warm, the fur does get a bit stuck in the zipper but other than that it's perfect! Very comfortable.
The boots (with the fur) are also very warm with some sort of sherpa lining on the inside. Feels like im walking on clouds, so so comfortable.
Excellent website with quality products!

November 30, 2025
Unprompted review
Rated 2 out of 5 stars

Servise and quality

They tried to scam me twice and couldn't answer me properly if I could exchange one size for another. Just wasting my time. Yes, they answer quickly, but not directly to the point and wierdly trying to circumvent your offer to get their way. The quality of the clothes is pretty good, the delivery not so much. Overall, I do not recommend, because of the service, at least for me. Or you need to be 100% sure you have right size and pray its not damaged, because the pricing and negotiation isn't worth your time.

December 9, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for your feedback. We sincerely apologize if our service did not feel smooth or convenient for you. Your feedback is very important to us, and we will use it to further improve our customer support.

Please note that our return and exchange policy includes different procedures depending on specific situations. You may review the policy to determine which category applies to your case. If you have any questions or need assistance, feel free to contact our support team, and we will do our best to provide you with a satisfactory solution.

Wishing you a wonderful day.

Kiikio

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Rated 5 out of 5 stars

Very satisfied customer

The items I have received from Kiikio are of great quality, true to fit and my Son was very happy with his jacket. There was a shipping error on my part and their customer service was superb! They got back to me immediately and corrected the problem at no extra cost to me! I will definitely be shopping with them in the near future!!

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with their services!✌️🥹🔋

I had an amazing experience with Kiikio. Their customer service was fast, helpful, and very professional. I needed to change the size on one of my items, and they fixed it right away with no issues. The communication was clear, polite, and reassuring throughout the process.

I really appreciate how smooth and easy they made everything. I definitely recommend Kiikio and will be shopping with them again!

November 25, 2025
Unprompted review
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Rated 1 out of 5 stars

They dropship from a Chinese website…

They dropship from a Chinese website called Taobao for a much higher price.

November 26, 2025
Unprompted review
Kiikio logo

Reply from Kiikio

Hi! 😊 Thanks for sharing your thoughts.
Just to clarify — our products aren’t dropshipped from Taobao. We design and produce most items in our own factory, and some are made in collaboration with independent designers. This helps us ensure quality and unique styles that you won’t find elsewhere.

We truly appreciate your concern and are here if you have any questions! 💛

Rated 4 out of 5 stars

Bought a leather jacket but didn’t know…

Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for the product to come. Will write another view of the actual product!

November 24, 2025
Unprompted review
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