Kikatek Reviews 

6,974
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of model kits and figures available at exceptionally fair prices, alongside consistently quick and reliable dispatch. Buyers always appreciate that purchases arrive promptly and are securely packaged to protect items completely during transit. Shoppers also find the online ordering process very straightforward and value the friendly support team whenever they need assistance with selections. However, some customers also noted occasional waiting periods for pre-ordered merchandise or experienced a slightly unusual shipping process when purchasing goods not currently in stock.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping and secure... See more

Product

Clients share positive opinions on product quality, highlighting an extensive and varied selection of model... See more

Price

Consumers find prices to be very competitive, reasonable, and offering great overall value compared to other... See more

Order

People report positive experiences with order, highlighting a simple and easy ordering process. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting quick dispatch, helpful updates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company with fast delivery. Great price got both mega sized Zaku figures for £120 on Amazon just for one was £100 that's why I bought both. Mega sized gundam are great for beginners and l... See more

Rated 5 out of 5 stars

Best Shop ever! 非常滿意,值得推介! I had a great shopping experience at Kikatek. The customer service was friendly and responsive, the prices were very reasonable, and the overall value was excellent. My... See more

Rated 5 out of 5 stars

Kikatec are a consistently reliable company. Very easy to deal with and always give an informed reply to any order query. They have an extensive range of Kotobuiya and Bandai 30 minute figure range wh... See more

Rated 5 out of 5 stars

As someone whose had a mixed bag of shopping for collectibles online, i wasn't too sure what to expect of Kikatek. However, my first experience with them was absolutely spot on. Although i cam... See more


Company details

  1. Hobby Store
  2. Collectibles Store
  3. Model Shop
  4. Scrapbooking Store

About Kikatek

Written by the company

We specialise in the wonderful world of Japanese hobby products, stocking everything from Gundam model kits, hobby supplies, to Anime collectible figures, and much more! Our friendly and passionate team has helped over a million UK customers get their hands on these awesome products since 2004!

Contact info

5.0

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(6,974)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great experience

Great experience, was a gift for my boyfriend and I had no clue what was the difference between some of the sets (it turned out to be skins not an actual figures) and the staff replied to my email quickly. The shipping process was a little strange for the stuff that wasn't in stock yet but it all arrived on time.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Super efficient :)

Ordered my first kit from these guys, it arrived quickly and packed super safely!! Not even one dent :0 Thank you :)

November 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Top Store!

As someone whose had a mixed bag of shopping for collectibles online, i wasn't too sure what to expect of Kikatek. However, my first experience with them was absolutely spot on.

Although i came there looking for gunpla model kits, there's so much more that they have in stock it could make your head spin and at very fair prices might i add.

To my surprise, the order was dispatched the same day i placed it and literally arrived within 2 days using the Fedex priority option.

It arrived packaged with love and a lovely little personal note from the team. You're all a credit to yourselves. Thank you for such a smooth and seamless ride!

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Gundam for all!

Fantastic company with fast delivery.
Great price got both mega sized Zaku figures for £120 on Amazon just for one was £100 that's why I bought both.
Mega sized gundam are great for beginners and like me who can't build smaller ones anymore due to arthritis.
Would recommend this company to anyone.

November 9, 2025
Unprompted review
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Rated 3 out of 5 stars

Good items but bad warehouse service

My issue wasn't with the products themselves but rather the lack of communication about the warehouse service. I preordered my goods months ago and they were delayed due to stock, fair enough. It was only went i went in to check myself because other stores had the items that i only found out that the items have been in my warehouse for 4 days. You mean to tell me it wasn't possible to send me a notification to say i can ship the items? Please sort that out, other than that everything else was fine, price was decent and getting the items was within given timeframe.

EDIT: I see your reply and appreciate you took my suggestion to mind

September 29, 2025
Unprompted review
Kikatek logo

Reply from Kikatek

Hi JC!

Thank you for getting in touch!

We do actually send out email notifications whenever new stock arrives in customer's private warehouse. However, the email is sent out in groups over the week after arrival, so you may have requested shipment ahead of your notification going out.

Having considered your suggestion and discussed with our web developer, we agree that it is a good idea to send out the notification more rapidly. Instead of sending out the notification over the week after stock arrival, we will begin sending them out within 1 day. This change should come into effect shortly this week.

I hope this helps. If you have any questions, please don't hesitate to reach out to our team! ;)

Rated 5 out of 5 stars

Great service

The delivery was extremely quick, the price was great, and the customer service was even more amazing and forthcoming.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to order from.

Easy to order from.
Reasonable prices.
Good stock also option with pre orders which is a must as items can very quickly sell out.
Items well packed for delivery.
Very good communication.
Would recommend.

September 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, item arrived earlier than expected in perfect condition, will be looking forward to order more in the future, many thanks.

September 8, 2025
Unprompted review

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